The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. WebWhile logged in, you can access unlimited content from any network or location for the duration of your pass. Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities. 1 / 8. WebWeekly (monday-sunday) validation Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be You must always have with you and present to the Cabin Crew the temporary "courtesy" Io Viaggio card, the season ticket receipt and an identity document with photo. Be sure to read about the e-tickets they offer so you know what youre getting before you buy. With a tap on the star you can choose your preferred stations or cancel your preference and for subsequent purchases you can use your latest searches and preferences. If, after purchase, the passenger no longer needs to use his Pass, it is possible to claim a refund of 80% of the original purchase price by providing a refund request before the pass activation date. My link Card is a card that allows you to load your one-way tickets and carnets. Please note that Plusis notalways for sale for each Pass type. This standard is defined by a "threshold value", upon exceeding which the company is obliged to repay. Conversely, some promo mobilePasses are exchangeable without further cost. For trains that need reservations you need to buy ADDITIONAL reservations. Any TRENORD ticket, booklet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. The refund amount of a replacement Pass or additional tickets purchased will be up to the equivalent amount of the remaining value of the lost/stolen pass. Again, I have to choose the my journeys manually. I cannot find the season ticket I purchased. Finally, you can proceed with payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card; 5. Learn how your comment data is processed. Here our staff will load your card manually. Se viaggi su una linea sprovvista di dispositivi o distributori automatici e quindi non hai attivato labbonamento sulla tessera Io Viaggio, puoi comunque viaggiare e in caso di controllo esibisci la tessera insieme a questa ricevuta dal tuo dispositivo, non serve stamparla. Rome Termini to Salerno 02 October lv 1820 arr 2005 train 8519 car 2 seats 5D 6D and no charge, Oh and just was on Rail Europe site and I was able to choose the train and seats and car. At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. We'll send you an e-mail with instructions to reset your password. Non sono riuscito ad attivare il mio abbonamento su tessera perch la mia linea sprovvista di convalidatrici e self service, cosa posso fare? Hi, Mario This isnt the Trenitalia website; I dont work for them. Love this blog! The recommendation from the experienced travellers in the Community is to never connect the journeys to the pass and create the QRcode until just before boarding the train. Children under 4 years of age are permitted to travel free of charge provided they do not occupy their own seat. Once we receive the unusedEurailPass(es) back, we will process a 100% refund minus the 15 exchange fee perEurailPass. . 110. AV, Trenord), simply log in to your Reserved Area on the www.trenitalia.com website. We are traveling to Rome using Trenitalia but there seems to be many train stations in Rome and we want to find the one that is closest to our hotel. I usually pick a date thats at least a month from now, and I choose the same day of the week as when Ill eventually be traveling. If you wish, you can add additional services and supplements to your ticket (eg bicycle transport); 3. Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. Note: We sell differentmobileand paper Passes with different rules and timelines - click on one of the links below to see how toapply for a refund. , Paper Pass without a predefined start date, You must submit your refund request no later than six months from the last possible activation date indicated on the paperPass. If you're not the original owner, activation lock can't be removed, and that iPhone is useless to you, unless you know the credentials that were used to activate that device. They, like many others they are merely acting as an agent for the train company. Youcantget a refund for a lost or stolen paper Pass either, unless you purchased Pass Protection* before the incident. Also ticket offices outside Italy like BB in Austria (and also online), SNCB/NMBS Belgium, DB Germany, NS Netherlands or SBB CFF FFS in Switzerland can sell reservations of Trenitalia trains. Posso viaggiare esibendo esclusivamente l'abbonamento sull'App? Per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio in quanto Trenord ha dismesso lemissione di abbonamenti cartacei. Step 2. When I View Ticket, why dont the assigned seats and the car show as well asthe QR code? No, per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio. Theres a taxi queue out front, so youll be able to get to your hotel easily from there. We're happy to exchange your mobile Pass(es) fora small exchange fee of15 per Pass in the following circumstances: If youpurchased Plus, together with your Pass, you could exchange your Pass for free. Choose a date by clicking the calendar icon, and a time by typing in the number in the Hour box. Do you know if the pass includes these destinations? Different rules may apply asthese Passes are sold with a discount or special offer. Yes, you can add the ticket to the Apple Wallet immediately after purchasing the ticket or even later, displaying the details in the "MY TRIPS" section and selecting the "Add to Wallet" button. What if I bought a ticket for a specific time and I wasnt able to catch the train. Adults: 29 euro. To do this, simply go to the ticket office of any large train station in one of the participating Eurail countries. I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. Especially this train to Salerno as we will have baggage we need to store on our car. Book a group. Step 3. Proceed to payment. How do we find what train station is closest to any given hotel. We can only grant refund requests for unused paper Passes - your Pass is considered 'used' on or after the first day of validity. I am looking at buying a pass for 7 days. Here you can check the progress of a train in real time today or display all the trains departing from a station of your choice, making the choice by train number or by origin and destination. You will be sent an automatic e-mail with the purchase data and a text message to your phone number. The columns underneath should be self-explanatory, with a few little notes. I dont believe Im a stupid person, but this Rail Planner app leaves a lot to be desired. 3. How can I contact customer support or send a report on using the App? Same via BB online. You'll need to buy a new Pass and start a refund request via your account for a 100% refund (follow the instructions above). Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation. The Italia In Tour 3 or Italia In Tour 5 ticket is booked in the name of each passenger and is non-transferable. The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. Choose the subscription that best suits your needs; 2. Im wondering if we go to a Trenitalia agent at a station if they have flexibility of accommodating requests. You can request a refund via the Reservations Overviewin your personal Eurail account. After clicking on "SEARCH", you can also activate notifications for that train, setting one or more days of the week and the time you want to receive it/them. Adults: 29 euro. Can you please send me your advise on it with rates and other details. Please try again in a few minutes. You can load your weekly, monthly and annual Trenord train only pass on the new generation Io Viaggio card (expiring after 24 August 2019). You get to it by logging in, clicking "Area riservata/Customer Area", clicking the red purchase How can I retrieve the ticket? But how do I know what seats I have on these trains that I have chosen. Default search results, in the Prices column, are for 2nd Class. 6. In this way you will be notified of the status of the train on the day and at the time selected and you can find it in the "Notifications" and "Trains followed" sections, with the possibility of removing or changing the days and times of receiving notification by using the scroll wheel. Step 1. , Your country of residence on the Pass is incorrect.. Go to 'Pass details' and then to 'Refunds and exchanges'. Activate your Eurail Pass for free at a European train station. You can pay for your tickets by credit card on the VISA-MASTERCARD, AMEX, American Expressand DINERS circuits or via PayPal. NO WHERE does it allow me to choose car or seats. A cancelled Reservation Ticket can never be reinstated, and becomes invalid. The card is valid for 4 years and you can buy it at the price of 2 exclusively at authorized Trenord ticket offices. Click here for detailed directions to the E-PASS Service Center. Press the Xbox button to open the guide. Cross-border tickets validity is 4 hours. Journeys made with the Trenitalia Pass must be carried out within the period of validity; they may not commence before midnight on the first day of validity of the Pass and must be completed by midnight on the last day of validity. No. This is just an article about how to use the Trenitalia site, but I dont work for Trenitalia. Select Reset console. 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