Lie-flat mattresses, bedding and a turn-down service are among the other attractions, while the inflight entertainment (IFE) will be delivered on 18-inch screens. Ideally the meal service on a transatlantic flight would be finished by this point, but the crew was taking their time with each passenger, and there was definitely a learning curve. Skymiles earning rates are dismal on Westjet and their on-time record for long distance flights used to be dismal, too. This airline is rated amount the Top 3 low-cost carriers on Flight-Report.. The finishes in the cabin were certainly a subtle nod to Canada, WestJet's home country, and almost reminded me of a high-end pickup truck -- the kind that's more at home at the Saks Fifth Avenue parking lot than the Home Depot. TPG values it at $1,600. [flight_stats ticket-class="first" review-stat-section="Service" tpg-rating="13" tpg-rating-max="15" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="No" turndown-service="Yes" /]. (Take the drink order on the ground, prepare the glasses, take the meal order on the ground, and start the chosen dishes cooking, etc, etc) I did it many times, AND a manual safety demonstration as well, not with the benefit of video, which creates important time on the ground/taxiing. Yes, I know. No way a regulator would approve that would they? Awesome. I don't know who they're aiming their product at. @ Janet -- The beauty of air nozzles is that you don't have to use them if you don't want them. WS was the refresher I needed. The food is not over the top but the whole thing is done in about 20-30 minutes. Hope WJ gets in with an alliance. If I ever need to fly to Canada from Europe, they will be on my radar. Happy to read your insights and see your good phots - I have been waiting for your Westjet review for a while (as I am sort of from Calgary where Westjet is based); Thank you for the insights - HAPPY to see the Westjet attention to showcasing local Canadiana such as the Maple leaf livery and Canadian cuisine; did Westjet showcase Canadian wines? Back in the day, Lufthansa was, for you, The Best Airline In The World. Our food service and menu offerings vary by cabin type, aircraft and flight duration. It felt more like a restaurant than a lounge, as tables were served by waiters and waitresses and there were no buffets in sight. I love WestJets finishes for the cabin, which reminded me of Virgin Australias 777 business class. I have to admit it looks pretty darn great overall. It was clear that the crew was proud of their product, and it showed. Stay connected with the latest travel, aviation, and credit card news. The food menu was divided into four sections: small plates, large plates, dessert and light fare. (A two-hour flight west, before flying east.). Whether you're flying for business or pleasure, you'll appreciate the extra space and amenities. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. I enjoy the service but also appreciate the down time before landing. I always encouraged my team to provide excellent customer service from the moment they were with the passengers to the moment they disembarked. It's why DL has someone dedicated to the galley on D1 international legs. Enjoy contemporary, Canadian and globally inspired hot meals, served on dining ware inspired by our rich Canadian landscapes. Food was wonderful and served to me around 90 mins after take-off. Westjet crew are used to one style of service. This was one of the best beef dishes Ive ever had on a plane. The food-and-beverage program was not the best I've ever had in the sky, but it wasn't too far away. They have a dine on demand menu with an extensive selection. No service or not much and you can enjoy the lying down and sleeping. But look at the Vegetarian options. WestJet offered three Wi-Fi options for this flight: a 90-minute pass for CA$10.99 (about $8), a full-flight pass for CA$21.99 (about $17) and a 24-hour pass for CA$32.99 (about $25). Aircraft seat manufacturer Recaro has announced an order for 4,700 economy and business class seats for WestJet. Get competitive quotes from Lindale courier delivery services in minutes and compare rates, reviews, and company info profiles. View Menu. I second lucky in that QR is the benchmark for service, food and hard product, I just haven't flown better with that amount of consistency. My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. For dessert there was a spectacular sour cherry pie. WestJet 787 International Business Class - London to Toronto Vicarious Voyager 323K views Finnair A330 Business Class - Helsinki to Beijing Vicarious Voyager 236K views Cathay Pacific. Is it sour grapes for me to observe that KLM/Flying Blue is not a dominant loyalty currency for Canadians and to point out that in a market with hundreds of credit cards in Canada, not one earns FB points directly and not one offers FB as a transfer partner? The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. Although not consistent - good customer service can be found there too. Or perhaps they can make it work with the leisure travellers. I think its Virgin has English meat pies on some menus. A roundtrip just from Calgary to London typically runs over $3,000. Obviously you are paid to be there, and paid to be nice to me. It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. That was my one criticism in my feedback to the carrier post-flight. LOL! I'm sure introducing this cabin is a good business move for them, but this cabin is not available to most readers here, who expect to redeem points and avoid surcharges, if they can. You should tally up how many business products you've actually tried! If they are on, i shut them off. Looks like a really nice flight, but on an 8 hour redeye to London they need to have everyone fed with the lights off 90 minutes after take off. Lanson was their champagne on offer. Try our online self-serve tools and skip the wait. Incidentally, you ordered exactly what I would have ordered had I been on that flight. This is great - you can earn DL miles with them right? You didnt order the fish! Lucky, your fascination with QR is highly evident here! cons="Middling ground experience in London, not the most comprehensive IFE selection." The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Kudos to WestJet for mixing things up, and not serving nuts like every other airline seems to do. Has nothing to do with the age of the aircraft. Wow, nice interior! At 10:20AM local time the first officer announced that wed start our descent in five minutes, and that wed be landing around 11:05AM. Not counting the setup, they still got the entire meal served to you in 40 minutes, what's wrong with that? I ordered the ginger and apple juice, as well as a cappuccino, to drink. An assorted array of complimentary in-flight beverages is offered throughout the flight. Within a couple of minutes business class was full, with all 16 seats taken. WestJet business class salt & pepper shaker. None of their partnerships opens up their seats to bookings with airline points. Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). Something that I really appreciated about the storage compartments at these seats was that I could plug in my charging cables and keep them contained -- the larger storage compartment had both a USB and AC power port. . Food was wonderful and served to me around 90 mins after take-off. The dining exercise takes about 2,5 hours. The food does look very good. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. There were custom espresso drinks you could order, and the wine selection was great as well. ^Total price one-way per guest. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. Your preoccupation with air nozzles hurts the value of your reviews. "..Westjet is 22 years old 22 years..what do you mean by "far too long"?..I knew someone would harp in with that silly cliche.. Air Canada is excellent. If youre hot, remove a layer. Much nicer finishes than AA's same seats. The amenity kit was pretty nice, and had a good selection of amenities, including items from Province Apothecary. Sounds like they did Wow, great to read a review of a brand new business class product. Learn more. And the jack for the headphones is in the storage cupboard meaning you have to keep it open? It is easily possible for 2 crew to manage 16 J pax. This consisted of a total of 28 seats, in a 2-3-2 configuration. My advice is travel with layers. WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. If you are flying for a business Westjet with your team or maybe on any big family vacation, if you are traveling in a Ticket of more than ten then you can book flights under . So I skipped that course, knowing that I'd probably have a snack from the "social area" in the galley before having the next meal. Last night I took a flight I was really excited about. Heather Yourex-West reports - May 13, 2019 The proposed $3.5-billion bid by Onex Crop. In addition to NA carriers, I find almost all quality airlines in Asia and the Mid East (I have less sampling time on others) make an effort with the senior crew members giving a personable welcome to premium travelers in First and Business. And the dishes are making me hungry. See more about our ethics policies here. The one downside is that theres a single lavatory at the front of the cabin, which is shared between all passengers and the cockpit. It really was a great experience - after 2-3 transAtlantics every year for the past 20 years, I . Here are the best cards for making your trip more comfortable. Otherwise, great looking cabin and food. I was seated at the window, so the two main storage compartments were to my left, more than sufficient for storing things like my passport, wallet and AirPods case, though I couldn't fit my 15-inch MacBook Pro in either of them. Dinner in under 2hrs is almost guaranteed. Pushing back Calgary Airport On the descent both the cabin manager and flight attendant came by to each business class passenger to thank them for flying WestJet. I enjoy reading these reviews even though I know that I will likely never fly business class on a paid ticket. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. I travel for pleasure only, no business. Theres a major catch, though, as Ill get into a bit below. Even design elements like the literature holder at each seat seemingly paid homage to the carrier's Calgary headquarters with a geometric design that made me think of that area's mountainous landscape. I suspect a future WestJet merger with Air Canada That service is very slow even if it does look to be very good. Ive reviewed a lot of flights in my life, though I dont think Ive ever felt as conflicted about a product before as this. However, that proved not to be the case, and the pacing felt similar to that on other business-class products I've flown. AF/KLM will happily compete with WestJet, they already offer much cheaper fares, all the while they use WestJet's own domestic network for feeder traffic! Were so glad to have you here today Same country? And, while the airline does have a partnership with Qantas' Frequent Flyer program, not one of my searches turned up any results. ;) Air nozzles is one of the many factors I mention this 2,500+ word post, so if you think mentioning that "hurts the value of [my] reviews" then I'm sorry. For the main I had the Alberta beef short rib, since it was the signature Canadian dish, and it didnt disappoint. Westjet isn't comparable to SQ, QR and others you're all discussing. 3 Overweight and oversized baggage fees may still apply. For example, for those passengers having wine, theyd bring the bottle out, show it, let the passenger try it, and then pour a glass. Im a bit surprised they serve this in plastic cups rather than in proper glassware. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. WestJet, your business class is so close to being one of the best transatlantic business class products out there. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed me. Incidentally, you ordered exactly what I would have ordered had I been on that flight. Overnight, you want the sleep time. I travel for pleasure only, no business. Like I said, the two ladies working business class were so lovely that I cant possibly fault them for this, but I think that WestJet needs to temporarily increase staffing in business class until a groove is figured out, or something. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. @The nice Paul - "Obviously you are paid to be there, and paid to be nice to me.". You'll find a lot of unique wares on the WestJet 787, like a blue bowl and a cutlery napkin holder made of hammered steel. WestJet 1 Another 20 minutes later at this point three hours after takeoff the appetizer was served. Right, I'll get right on that opportunity. Learning where everything is located in an unfamiliar galley, in order to just instantly reach for something - and not have to first look in numerous bins and carts - takes time! Then there was the business class cabin, which consisted of a total of 16 seats, spread across four rows in a 1-2-1 configuration. The service was slow. Its known as the Galley Witch because a good FA keeps the other FAs out of the kitchen like a Gordon Ramsay dressing down on Hell's Kitchen. Seats at these fares are limited and may not be available on all flights. That's a lot of Amex points. I had a truly memorable flight with WestJet. Update: Some offers mentioned below are no longer available. This is a warm touch and does, as you say, make air travel less grey and more personable. I'm surprised that the wine list only had one Canadian wine. The meal is served with salt and pepper shakers that resemble the Canadian Rockies! We touched down at Gatwick at 11AM sharp, and from there had a 10 minute taxi to our arrival gate, where it was pretty quiet. Cost includes $12.95 plus applicable local sales tax. Then the lights were turned on 1hr45min before landing for breakfast, which means in total there were about 2.5 hours between when I finished dinner and when breakfast started. Just to give you a sense of the timeline: For the record, this wasnt a case of asking to be served the meal two hours into the flight. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). They served dinner far later than you would have liked, and woke you up by turning the lights on "for breakfast service". 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