Take care and good luck Mr. Oehmsen. If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. The surfaces are not only prone to food stains, but also water stains. Mr. Evatt was a victim of fraud. The matte was ingrained with smudges and dirt. Scratch Resistant. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. Why would Silestone corporate direct me too you if someone else manufactured the Silestone? These tests include- 1. Cannot recommend Silestone! Then, polish the repair to match the . Granite on the other hand can be repaired. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. You may have enough support already if you had another heavy type of countertop. Heres how to know if its the right choice for your home. Silestone's reputation is at stake. It's bound to find designers taste and will get attention soon enough. I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. It is composed of 94% quartz. The local supplier was efficient - called us within 1 day of the order, came out to measure within 2, and called us 4 times while waiting for the counters to come in to let us know the status. The worktop options brought to us was purely Silestone. He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. While the countertops have their perks, they also have their flaws. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. Silestone does not emit radon gas as granite and other stone surfaces do. Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. When spills happen, get rid of them immediately. Why would I sue Mr. Smith..it would cost me more to even file. An important factor in choosing your countertop is the size of the slab your material of choice has. The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. I am just beginning to research all this stuff ! I am pretty sure they will not accept responsibility. Stain Resistant. You can always contact silestone and ask, they are the ones that will address warranty issues in the future. Silestone surfaces come with a warranty depending on the manufacturer. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. An ogee edge is a conclave arch that transitions into a cortex arch. helps you in the process of remodeling your home. " This is apparently the second time Mr. Smith has put this company in a bad position. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The volcano texture rustic yet smooth to the feel and appearance. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. I have never done anything to crack it. This was according to Mr. Oehmsen the second time this CSI defrauded his company. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. We ordered the countertops from the Home Depot on April 13, 2013. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. Or give my money back. I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. Wipe clean with a cloth and non-abrasive cleaning agent often. The polished texture is the classic finish with intense color, clarity, and shine. Who do I report this installer to? cracks and chips. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. This will surely increase the credibility of your complaint. As far as countertops go, its one of the more expensive options. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Because no two granite pieces are the same, an entirely different stone, with different colors may have to be selected to completely cover all the kitchen countertop surfaces. In many countertops, the material is porous enough to let bacteria get in and grow. Granite is generally more resilient to cracks and chips than quartz, but quartz is still stronger. Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. commercial kitchens. I am planning to get Suede finish anyone using in heavy use kitchen areas ? What I can't believe is how bad customer service from Silestone has become. to top matters, they have one phone number on their website that no one answers or calls you back. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. Consumers are mostly dissatisfied. In most cases, regular wiping with water and soap is enough. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft Stone Systems of Houston installed the countertops in four weeks. We have had granite for 30 years - no cracks, no chips no stains. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. Advantage: Quartz Countertop. Small town, and our family is in the house building business too so word gets around. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. The micro "bumps" caught dust. Impact Resistant. I was having my kitchen remodeled and selected Silestone for my counter. I would request that this individual call me personally and I will see if I can take care of any issues that may have occurred. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. As great as Silestones benefits sound, they arent the whole story. Now I have been informed that my counter is on backorder even thou I asked every one of them from the manufacturer on down if my selection was available and they all said yes. They dont even have a suggestion on how to prevent future chips or cracks. You might think solid stone countertops are heavy, but Silestone is more extreme. The Senguard seal failed. Not only does this take time and work but its an added expense. Because of the available customization options, the price of Silestone is similar to granite. 3. It's rougher and grabs everthing dirt and oil. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. Bella counter tops. In an ideal world, your countertop would be one solid piece with no seams. Hands down, we changed to polished. Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. A revolutionary matte texture never seen before in surfaces for home. Hello. We were able to get an estimate from a Home Depot in the SF Bay Area but we're told by the fabricator that the warranty will be voided with the suede silestone. They know I'm out about $800. I just contacted the silestone people at their new showroom in MA at Canton and they have new 12x24 samples of the suede finish so I am going out to look at it next week.in pics the Lagoon with the suede finish looks very marble like. Is that short for Matthew? This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. If you need to increase the shine, apply gentle furniture polishes. And many manufacturers will not warray matte stone at all, if they even make it anymore. The polished in my selection was not glaringly shiny. . ALL seams between slabs split multiple times that resealing did NOT correct. CAN YOU believe it? We agreed. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . That high price extends to Silestone. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. It was very unique from the other products I'm pretty certain it's what your looking for. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. Not every homeowner has the time or even the opportunity to do this. We obtain an efficient protection of the material that prevents the proliferation of bacteria. Silestone is a man-made material for countertops. The basic edge is square with a slightly eased top edge. Would like to know how its holding up. I had to buy 4 slabs because of my counter space. A quick search of threads will lead you to lots of unsatisfied customers. Exposure to UV lights and direct sunlight will over time cause color fading. They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. You're asking for trouble. Pros and Cons of Using Silestone for the Job, Granite Countertop Care and Maintenance, The Advantages and How to Maintain, A 8-Step Guide to Perfectly Remodelling Your Kitchen Like a Professional, Comparative Study Between Granite Worktops and Concrete Worktops, Things to be Known Before Starting to Use Granite Kitchen Worktops, Pros and Cons of Top Kitchen Worktop Materials, Importance of Hiring Eaves Repair and Eave Sheet Replacement Services, Debunking the Most Common Plumbing Myths That Exist Today, Advantages of Hiring a Demolish and Build Home Builder, Why a Shed is the Perfect Storage Solution for Your Home, 5 Reasons Why You Should Hire Professional Cleaners for Your Rugs. Mano a Mano Combat: Quartz Versus Granite Countertops. I had to call multiple times to get a person to talk to me about the warranty and was finally told that the warranty would not cover cracks. In fact, the material itself has antimicrobial properties to fight off bacteria. Click here to get notifications about new complaints of Silestone. Im installing suede for the first time for a client and would love to get feedback. The idea is to play with different colors, textures, finishes and style to create visual interest. Use cutting boards when using knives and trivets when placing hot items on the Silestone countertops for best results. This behavior has been going on for quite some time. To repair it or replace it. Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. I am also looking at Neolith but no distributor in Sacramento. After a short stint in public affairs, Wells moved into youth ministry. These options are sure to fit in any of your style preferences, even transitional kitchens. Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. So I've got a backslash that doesn't connect at the seam across the oven. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. I guess as a former customer of Silestone in TX..installed Silestone in my kitchen, I was expecting the same level of customer support. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. Allow the cleaning product to sit for 10 minutes before wiping away. This looks exactly like our issues. Were you successful in getting them to admit fault? As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. Your email address will not be published. Absolutely wrong. Expect quotes in the $100-$175 per square foot range. Advantage: Granite Countertop. I met with the Clearstone rep in Dallas and his sample stone looks fine. I had no idea that this company had supported Mr. Smith credit line for the Silestone. Submit a complaint and get your issue resolved. Still, the company was not truthful about its product and warranty. Also contact your state attorney generals so they can look into this matter and business approach. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Silestone is a non-porous surface and highly resistant to stains from coffee, wine, lemon juice, olive oil, vinegar, makeup and many other everyday products. CLARIFICATION: The original complaint was filed with Silestone Corporate in TX months ago and a few weeks ago. How can I clean my Silestone? Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. Tests for scratching, heating, cooling, staining, etching or chipping Cracking: The homeowner cannot place hot pots and pans on the Silestone countertop directly. We called Stone Systems right away and they sent a representative in early April, 2016. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. No pressure, but your kitchen countertops are a big deal. I look forward to your prompt reply. Its a simple question..why won't you answer? Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. Installed polished and happy we did. Or give my money back. Thanks, Feel free to contact. ADVERTISEMENT George Taliadouros Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. Thats how I found out that Mr. Smith was having "problems". Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. And if there is a problem, Home Depot will fix it. 2. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. Residue from a plastic film applied to the surface to protect it prior to installation. cracks and chips. Silestone uses resin to bind the pieces of quartz together. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! Scratch Resistance. Our cracks are big and getting bigger. After three years of light use, one section of the countertop cracked from underneath the edge and through the surface, right between the posts that the countertop was put on. Water stains show but do wipe off. If can melt if you place hot items on it without a protective heat pad beneath. Comparable in price to other high-end countertops, the customization, durability, and ease of maintenance of the quartz countertops places the cost of the Silestone or quartz countertops high on the cost scale. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. Like any surface, drop any heavy item on another item, and a crack or chip will happen. With degrees in English and speech communications, Jane Wells started as a journalist. Suede is the new sensation for your senses. We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. Oh yes, I called Silestone multiple times during the year and they returned my call once and never helped at all--they don't seem to care since they just supply material so screw you, Mr. consumer. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. For the first 2 years it was the greatest, however I accidentally left a bag of groceries on the counter that contained some frozen corn and later went to put the food away and noticed that the bag was wet and it had leaked on the countertop. My wife loves the look. Among the choices a homeowner or designer can make are as follows. This is confusing? Was it a company in AL, TN? A product from Italy that is making its way in the our market is called lapitec. It's matte, people. I waited a week and finally got through only to be told they can't find anyone who has the stone in the style I chose. I really don't blame Mr. Oehmsen--he is just doing his job. Antimicrobial . En cliquant sur Accepter , j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des Cookies de Houzz. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. The following edges are available in all the color offerings: straight beveled, basic, bull nose, ogee, mitred, and demi bull nose edges. Quartz countertops easily resist spills and ultimately stains. Input your search keywords and press Enter. Funny how some of you so-called pros call it "Matt" finish. The customer is always right -unless you buy from Stilestones! Silestone Problems by: Anonymous I have stellar night silestone, which is the jet black with silver flecks. Disappointed is not a strong enough word for my feelings. And for Silestone it's "Suede." It is soft, velvety and perfect for your countertop. I guess they should know ? Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. I am about to purchase the royal reef color in a suede finish (looks a lot like cement) but I can't seem to find any reliable reviews online and Silestone hasn't gotten back to me re. Natural stones emit a gas called radon. All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. Silestone, on the other hand, is not porous. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. Your countertops have a big job to do. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. No stains at all. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. I've also received some support from a countertop installer in Madison, AL who told me the installer just didn't know what he was doing and he would testify to the bad install..guess CSI doesn't mean much to Silestone. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. I've had my matte finish countertops for over 6 months now and I love them. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Ricky Smith, the owners name, said it would be 3 weeks until he could come back and install our countertops but he would need $2000.00 deposit so he could buy his supplies. Is it holding up okay ? No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. 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