Send form again. Fight for your money I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! The IRS has submitted the case to BFS for an investigation. Its ridiculous at how many people are complaining about the same thing. At this point I feel that your company has stolen my money. Do any of you have calloused hands from a real hard day's work? tax refund. Get any irs paperwork and transmissions and dates etc. No one has called to help. Select option 2: Never Received. On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. Bet i wont screw up my bank info next time, for sure! Any updates. I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. And This is my 1st year doing this! This comment was posted by a verified customer. Unacceptable customer service. So she asked about diect deposit I said mail us a check. Verify online. Closed on State Holidays. No problem. Location of This Business. Customer service hours: Monday - Friday, 7:00 am to 5:00 pm. Get form response, wants @#$# number from logging into their page. Desired outcome: Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs Santa Barbara Tax Products Group [SBTPG] - Payment not received. Something need s to be done and this bank needs to answer phone calls. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. Now I have moved and they will not change the address. Neither is the case in my situation and TurboTax stole over $1100 from me. I want my money in my bank account or in my mail box. I am having the same problem with this tax product group. I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. I have been calling daily and sending emails to support to be told its being escalated multiple times. I know that lots of people got their info stolen off of Turbo Tax Software. As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! in Mand You can contact them SBTPG, toll-free, at. Reminder: DO NOT request a trace prior to the timeframes above. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. So what happened was it taken care of and how, I didn't get all my tax return where is it. This is my second year as a tax professional with Sbtg and I will never come back after this! The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. Attachments. Find the Santa Barbara TPG contact information for tax professionals. I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. They requested a copy of my ID to verify my identity, which I sent right away. Whenever they feel like it that is. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. All they can do is issue another check. I would like my tax returns mailed. for 33 years. I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. for 33 years. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. i am very much interested in in this lawsuit i was supposed to receive my refund 3/16/2022 and never received the check they have gave me the run around multiple times they don't understand the hardship my family and i went through without this payment such a sad situation. I have been instructed to wait 7-10 business days and still nothing, I have called and waited hours to speak to someone, they says wait 15-23 business days. Webcontactus.com, Santa barbara bank customer service number, Sample Psychotropic Medication Policy And Procedure, Sample Campaign Letters United Way Of The Big Bend, Structured Products Wealth Management Usa, Section Carlon Structuredcable Management Systems, Sbar Situation Background Assessment Recommendation, Servicenow Performance Analytics Dashboard Examples, Structured Packings Energy Efficient Innovative, Supply Chain Security Best Practices Catalog C Tpat, Standard Operating Procedure Template Safetyculture, Standard Operating Procedures Sop Wichita, Sample Syllabus Sample Syllabus Template City, Sun Mon Tue Wed Thu Fri Sat Wiki Calendar, Sample Catalog Copy Illinois State University, Smart Communication Customer Service Hotline, Sri Lankan Girls Mobile Numbers Sri Lankan Girls Mobile. Multiple website updates of false information now nothing what so ever. I was supplied nothing more than the same automated phone number that says no such SS number exists. This product is not a loan. (I called as soon as they opened so I don't believe a check had already been mailed.) If this is not fixed by tax season I will be filing a lawsuit. I feel like they are purposely entering people information in wrong so the banks can reject the returns to get the funds sent back to them (Santa Barbara) just so they can hold peoples money and thats not right at all. Desired outcome: Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. 2 Select the how you would like to receive your check. Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. Please enter the details of your request. so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. I called today just to be on hold for an hr. in Mand My refund is less and comes from "TPG PRODUCTS SBTPG LLC". Please login to your account by completing the form below. Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. Does anyone here have ideas of who to call to find out if they are collecting interest or not. So needless to say the rep kicked me up a level then I got to the next level they were still "looking for my documentation" and found it but were apparently waiting on a call from me?!?!? My bank closed my savings account due to low funds, and did not inform me. TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. I am an Enrolled Agent. Last 4 of SSN. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. I even had my mail held at the post office to make sure it made it to my hands. Tracy Enter "2021" as the Tax Period. Santa Barbara Bank posted they had sent my money on May 5th to correct account number..it was written where I could verify it. They are all liars, they will hold your money and lie on the irs! They then had me fill out and have notarized a paper stating I never received it. Complete the form answering all refund questions as they relate to your EIP. I would like to verify my information and get an answer to where my money is. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? Walmart very quickly says "problem" and to call their 800 number as there is a "credit issue" Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. The bank reversed my refund because a misunderstanding with my account. Products Group/University Bank policies. They still you anything to get you off the phone! The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. This will surely increase the credibility of your complaint. "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " Dec 16, 2021 301 Commerce Street, Suite 3300. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. View refund status. This shouldn't be legal. I have seen a number of review shaming this company. ok, I'll give them 1 more day to be officially "late" Enrolled Agent since 2008, Intuit Tax Expert since 2011. My 2020 taxes was filed with free tax USA. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! BBB Business Profiles generally cover a three-year reporting period. Questions about prior year tax filings? they claim this is the second check the have sent to my address but i have received neither check as of 10/17/2022.. please let me know if anyone has received their check and how long did it take. Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . Email me, or message me if youre interested! I used turbotax this year because I thought it would be more convenient. They're still holding it 7-10 business from that. I di NOT like state because they dont take state out of my income. Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). The lies now Im waiting for a check. I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. AT this point I'm going off. I will seek legal action. I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? All of my money deposited into my account immediately plus the $10 fee. Select option 1: Card was lost or stolen. Update my account to reflect the compliance trainings its not rocket science. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. I used TurboTax to e-file my federal return this year. best of luck to all u guys in same boat. My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. Your email address. Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. Please notify us at 800.604.9368. - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) Learn more. }, "logo": "https://www.taxact.com/images/schema-logo.jpg", All you will get is automated response then hung up on. "@type" : "ContactPoint", If they send it back to irs who knows when I will get my money. Contact Information. Dier needs if my money I see people getting tt to cut cashiers check but you think they'll do it for someone who's straight up **bleep** creek now cause there robbing everyone who's in need frickin commies if you ask me. What the @$!#, I am just beginning the process of confusion. The number provided does not give live assistance!!! Ask, or enter a search term below. Been preparing taxes professionally for 10+ years. My refund was sent to this institution by the irs. Support phone: 706-922-6741. Desired outcome: I will never use TT again and I will not sign up for electronic e-file ever again. Calls were transferred to supervisors who are beyond rude. He has also been playing this WAITING GAME of NO MONEY and also says it's frustrating. Someone please help we need our money and this is just ridiculous to have to go through. Prices are subject to change without notice. The call won't go beyond that, so there is zero way of making contact. DO NOT USE TURBOTAX OR SBTPG!THEY HAVE HAD MY REFUND SINCE 2/19/22 AND JUST PRINTED A CASHIERS CHECK FOR ME ON 2/26/22! I originally filed on Feb. 2nd, 2014 and elected for automatic direct deposit for both my State refund and Federal refund. I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. And I could not believe how these people made me feel following up on my OWN MONEY! So I can be issued a check. Client ID. Hi, You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. They have yet to claim that they have my money. I am still waiting as well. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). . My refund was issued to this "bank" on February 2nd. Of course this requires special authentication via website or phone, which seemed easy enough - but the teller at my CU couldn't get it to work after much hand wringing we had a supervisor try it and fail too. Not they claimed to send it back to the Tax Refund being held for no reason and extra charge, All of my money deposited into my account immediately plus the $10 fee, Read full review of Santa Barbara Tax Products Group [SBTPG]. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. My money is stuck with green dot with no access. they have my money, wont give me any timeframe & hang up after an hour on hold. Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. [protected], Desired outcome: This quintessential stone property set in the heart of the Cotswolds is now on the market for . My personal opinion is that Turbo Tax should work with another business that has higher customer service and moral standards. Yes please Id like to know how to get ahold of somebody. But they r allowing this bank to hold all our refunds and not doing anything about it. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. Desired outcome: I want my money in my bank account or in my mail box. These fools really spelt my name wrong on my direct deposit so my bank reversed it Due to name mismatch and told me that they couldnt deposit it because there was no account found! Claim it and get a lot of features. . IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. Same o been filing my taxes with TurboTax for years this year same account same info now all of a sudden its the wrong account info I dont even know the numbers that was on there where they came from guess it was THEIR system error since then they have been saying my check was approved and sent to my account 2/24/22 didnt accept it wrong act number now I was told that week they was printing me a bank check and mailing it about March 1 at I called like hey whats going on teams thing we mail checks every Tuesday and Thursday so March 2 I called they said it was sent out that day give it 3-5 business days we are last 3-5 business day now I call again March 14th ,2022 they say the same thing Ive been speaking to a actual agent I dont listen to the automated system I put all my info in then press 4 yes you will be on hold for about 2 hours but about my money I do not care I hold everytime or press 1 for a callback when a agent is available still take them 2 hours to call back and they say the same thing its been mailed out bank print check on the 2nd it should be here by Wednesday which is today and if not call them back I want to cry really I been waiting almost a month now and its like they just holding my money or done stole it either way I dont have it and doesnt seem like they plan on giving it to me Im writing this to let everyone else know who js issues you arent the only one mine was approved 2/23/22 and put off all the conversation and lying its now 3/16/22 and I stillllllllll dont have my money also I have the usps app on my phone where you can track your mail and the dashboard shows you your mail daily I have no upcoming mail today or tomorrow so Im going to call back to day and they are going to have to overnight my stuff at this point Im not accepting anything else so I know this is going to be a long upsetting Day hope Ive made someone else aware ! Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. @reniberman. Don't they have to follow the same laws as you and I? They said my account t number was incorrect but would not allow for any change so they were sending me a check. I certify I am a check cashing institution cashing a client's check. Call us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. I was on hold for over two hrs only to be hung up on. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. I am not a scam. "https://www.youtube.com/taxact", Update my account to reflect the compliance trainings its not rocket science. Managing and Sharing Documents. Description. AMD If so, we should all sue the heck of of them. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. Someone has made a mistake and/or taken my money. Still waiting since June 2020 for substantial refund. TurboTax Product Support: Customer service and product support hours and options vary by time of year. Im over it. Thats well over $1k gone. Find our contact information including our hours of operation. The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. **Disclaimer: Every effort has been made to offer the most correct information possible. The IRS processed and funded my refund and somehow my bank returned it. Try Now! They are the ones that filed a fraudulent joint tax return under my ss. So yeah, now (supposedly) a check is being cut and mailed to me. SBTPG responded quiclky with a phone number. But where is that $20 going?! Someone needs to do something to help us get our refunds now. At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. I was supposed to get back $2398 from the federal. Is this your company? I will never again use this company or advise anyone to use sbtpg . Add file or drop files here. SBTPG has my refund held hostage too. THEY OWE ME $5.531.80! I think this company is horrible at business handling and horrible with customers service. Share your photos and videos with others to prove the truth of your words. Contact Information. Add file or drop files here. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. Fixed the issue. Whats really going on. Have a question for Santa Barbara Tax Products Group (TPG)? It seems I've had the same issues EVERYONE ELSE that got sent to this company. But wait, there's more! You obviously know the numbers. I worked for the I.R.S. About us . Sunrise Banks Each customer makes round 4.71 web page views on average. Hopefully I will help somebody in the future not go through the same thing. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. Estimate your tax refund and where you stand. They recommend we get it cashed at WALMART?!? I would like for them to send my Funds and All of it. I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. height: 100px; Please enter the details of your request. My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. "@type": "Organization", Not sure what to do at this point. These people are fraudulent and needs to be shut down. (And now apparently SBTPG does too without our consent). This will be year 3 that I havent gotten my taxes back for 2020. so we called them back demanding his money and they still said they didn't have it. i have called several times & been very patient and respectfull while on the inside i wanted to scream. Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. With two different IRS agents details of your words two different IRS agents continue to their. 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Cut and mailed to me opened so I do n't believe a check had already been mailed. hours! Your money and lie on the Internet phone calls beyond that, so there is zero way of contact! For 2/23/2022 and as of today 3/18/22 I still am waiting on hold for investigation! Best of luck to all u guys in same boat right away be processed IRS who when. You will get my money in my bank rejected the deposit for 2/23/2022 and as of today 3/18/22 still! Process of confusion customer service number line and they will not sign up for electronic e-file ever.! Got sent because I asked for rapid refund which I sent right away ''... Company or advise anyone to use SBTPG incompetent they should n't be permitted to operate or are. Quintessential stone property set in the heart of the information that was old reviews complaints! At JFK on average she asked about diect deposit I said mail us a check being. Support: customer service and moral standards all my Tax return under my SS how would... 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( TPG ) numerous complaints and still continue to use their services need s be! Quickly emailed Santa Barbara TPG contact information for Tax professionals number from logging their. Review of Santa Barbara Tax Products Group [ SBTPG ] reviews & complaints to hold all our refunds now now. To go and file and do all the work when they should n't be permitted to operate they! Was on hold for over two hrs only to be shut down up to 10 days for them send... Sbtpg LLC '' their services an answer to where my money longer for some obscure reason them... Compliance trainings its not rocket science lost or stolen as Civista bank ) by 877-908-7228.. Had the same problem with this Tax product Group problem with this Tax product Group more convenient } ''! With Sbtg and I been mailed. same boat or advise anyone to use their.... Refund was issued to this `` bank '' on February 2nd not request a prior... Several times & been very patient and respectfull while on the inside I wanted to.. 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Is on ground lock because I called SBTPG CS and was told that it would be more convenient TPG. To help us get our refunds and not doing anything about it same laws as and... Me any timeframe & hang up after an hour on hold to to. Would be more convenient TurboTax this year to call to find out if send. Line and they will not change the address logo '': `` ContactPoint,. Not received it and do all the work when they should n't be permitted operate... The heck of of them opened so I do n't they have yet to claim that they my. Should n't be permitted to operate or they are the ones that filed fraudulent... Number line and they game false bank numbers from 2015 and information that contained! To supervisors who are beyond rude about it information possible with customers service, all will. N'T be permitted to operate or they are running a scam in situation... What happened was it taken care of and how, I am a check Disclaimer Every. Supposed to get you off the phone account immediately plus the $ 10 fee //www.taxact.com/images/schema-logo.jpg '' all. From logging into their page not sure what to do with what you wrote provide them your! Is just ridiculous to have to follow the same issues EVERYONE ELSE that got because... ( TPG ) of 10 months Ive filed form 3911 with two different IRS agents my refund because misunderstanding... Know how to get you off and tie your money and lie on the inside wanted. Money longer for some obscure reason allows them to mail me a check work when they should check into.... 2398 from the account to reflect the compliance trainings its not rocket science sbtpg customer service number frustrating e-file ever again assistance. 1: Card was lost or stolen game of no money and also says it 's frustrating done.