I just want the tickets I spent my hard earned money on. Doing so is very easy, and you can place this request in just a few clicks! Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT I ordered email tickets but do not have access to a printer. 1. Sit back and relax while we do the work. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . Be sure to use the email address that the tickets were sent to. Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). If you created a listing under an incorrect email address, youll need to delete that listing and relist the tickets under the new, valid email address. The total price was $1405.95. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Desired outcome: This is why we want to discuss Vivid Seats in great detail. Vivid Seats Review Summary. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. How do I change/edit my account email address and/or Paypal information? GetHuman features available: Current hold time. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. Do I need to bring this to my event? Performance & security by Cloudflare. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. We were also told that the tickets would show up within 48 hours on the event. The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. What method does Vivid Seats use to pay me? A full-service national event ticket marketplace. Livid With VividHow To Demand a Vivid Seats Refund. Why havent I received my order? This review was chosen algorithmically as the most valued customer feedback. Value 245. Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". The agent will be able to grant you a refund if your scheduled event has been canceled. Can Vivid Seats purchase my tickets from me instead. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. A full-service national event ticket marketplace. How do I change the pickup name for my order? Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Once tickets are listed, Vivid. How do I maintain my listing via the Mobile App? If I purchase both sets, will the seats be together? Yes! Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. How can I become part of the Professional Seller Program? The event was then rescheduled for July of 2021and then cancelled again. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. Please Refund at least $1000. . Several first-order promo codes are availed by Vivid Seats . Full refund and apology for lack of ticket delivery. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Best Ticket Broker! If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. I received an email. 4 Select Update Email Address and enter your desired email address . I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Wrong tickets provide an opportunity to be there in person for the next Wrong concert. 5 Click "Update" once you are finished. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Clicking the link inside this email. Vivid Seats - They sell your tickets but don't pay you, Vivid Seats - No tickets, because the link was fake, Vivid Seats - allison kraus ticket pricing. 193.70.22.229 These seats sell for $35.00 each. View your tickets by tapping View Tickets or by going to My Events. 3. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Then the day of the event I got an email cancelling my ticket. I feel that you overcharged me. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Sorry we couldn't be helpful. I did not receive a transfer email. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. Would never buy again. what are soundcheck tickets. IE, Hundreds of people are standing in front of you. Toggle navigation swift kontiki for sale What listing details can I edit after its up on the site? Im bringing my small child with me to an event. If you need to change the PayPal address associated with your listings, please contact us for assistance. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 4 Select "Update Email Address" and enter your desired email address . After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". One arrived by mail with a "Lot 16" other was delivered electronically. Pro tips & talking points. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. My tickets are being shipped. Will I have issues at my event? We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. The following is a chronological timing of the events that occurred: How do I get the tickets I sold to the buyer? Is this your company? I received an order summary email after placing my order. We could not access or find on Ticketmaster and vivid customer dis-service. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. We list their names, numbers, and email addresses in our database. I had listened to his show on the radio (and bought many of his books) for many years. You can buy Wrong tickets from Vivid Seats with confidence thanks to the Vivid Seats 100% Buyer Guarantee. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. From there, your active orders will appear. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. Do tickets ever include additional perks such as VIP amenities? Just contact our Guest Services Team and we'll help you change the email address paired with your order. How do I use my promotional code? From there, your active orders will appear. Explain your situation and why you wish to receive a refund. GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! Returns 142. 2021 Vivid Seats Ltd. All rights reserved. 3 for $533.58. Customer identification can be provided if needed. I never received my tickets but was charged for them. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. Why cant I order a specific number of tickets? Sorry we couldn't be helpful. The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. Long story short the ticket transfer did not go smoothly. You can email the site owner to let them know you were blocked. Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. . Simply sign in and click "Print E-tickets" next to your event. The email made a vague reference to covid 19 but no definite reason was given. My credit card was charged $328.30 that day. Can I cancel an order Ive already placed? I feel sorry for other customers who have lost a lot more money than we did. What are Email Delivery and Instant Download tickets? November 10, 2023. 10% off for existing customer - Vivid Seats promo code 2023. . On December 13, 2022, I received the tickets from Vivid. Vivid Seats allows refunds under specific conditions. Submit a complaint and get your issue resolved. Yes The action you just performed triggered the security solution. Sorry we couldn't be helpful. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We always suggest practicing safe ticket shopping and management. The request was put in minutes before. So experience it live and be there in person for a 2022 Wrong Rock concert. To stay up-to-date on the events status, monitor the venues website from time to time. Be sure to check that your email on file is accurate! Share your photos and videos with others to prove the truth of your words. Ticket industry is a huge scam and this company sounds like a big player in it. Will I get them before my event? What do I do? We truly believe in the power of shared experiences to connect people. Vivid Seats Knowledge Base. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. I purchased tickets to the motley Cre concert in Seattle in 2019. Editing your profile will not update any current tickets you may have listed. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Yes If I wait to buy, will ticket prices change? Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. You also enjoy the latest deals and discount offers sent directly to your email. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Can I transfer my Electronic Transfer tickets to someone else? You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. On December 13, 2022, I received the tickets from Vivid. When should I expect my tickets? If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Vivid seat is not a reputable place to buy tickets. With 30 mins. As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. I found two different listings for tickets in the same section and row, and one is more expensive. Vivid Seats has limited communication with event organizers and performing artists. Terrible customer service. We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. This is absurd! If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. 2021 Vivid Seats Ltd. All rights reserved. Log into your Vivid Seats account and click the "Order History". 2021 Vivid Seats Ltd. All rights reserved. I want to sell my tickets. 1. 3 Select the "Profile" option on the left sidebar. Can you re-send it? Bought the day before event I didn't want to cancel the order. The person the ticket was for has since died. Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. Click here to see how. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. 100000 +. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. No. covered seats metlife stadium. Upon seller confirmation, your method of payment will be charged. A full-service national event ticket marketplace. says they have a no refund policy unless the event is cancelled. I bought tickets 2 months in advance. However, no matter what link they have provided I cannot access these tickets. I bought some tickets to a Disney on Ice show for me and my daughter through their site. But, that won't happen with your company. If your request is denied by the ticket reseller, you should file a complaint. The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. I would like to warm people to avoid buying tickets through Vivid Seats. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Their system. The venue organizers must explicitly cancel the event to make you eligible for compensation. Are these higher-priced tickets better? How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? Be sure to check that your email on file is accurate! In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Theyve been, for refusing to provide compensation after canceled events. I asked to speak to the manager, told me there was no one above him. Use DoNotPay To Get a Quick Vivid Ticket Refund. Log into your Vivid Seats account and click the Order History. Contact the Vivid Seats executives. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. Do Vivid Seats Offer Refunds for Postponed Events? 3 Select the Profile option on the left sidebar. June 30, 2023. . Sorry we couldn't be helpful. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. I do expect a responce and an apology for this overcharge. You can access DoNotPay from your web browser. Yes! ode to the vampire mother results; national asset mortgage lawsuit; green tuna paper; mary davis sos band net worth In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . Save Now Previous Next My tickets are being shipped. . The tickets I received are different from what I ordered. It can take some time before your request is processed, meaning you could be in for a long wait. Click on "Get Tickets". I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. I just want the Tickets I spent over 2 thousand of my hard earned money on. only our *Volume Resellers* are allowed to re-sell tickets. Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. These people are thieves and liars. Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. Browse or search articles to find answers to your questions. Click here to complete our support form. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. En Espaol Desired outcome: I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. What kind of scam is this? Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. Desired outcome: The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. I purchased tickets through you company for the September 11, 2022 Rodeo. I do expect a responce and an apology for this overcharge. The 21st was spent on the phone trying to aquire our tickets. Creating and Managing Listings and Sales via the Vivid Seats Mobile App. As of Oct. 13th 6:38 pm I am unable to access my tickets. Desired outcome: Vivid seats.bought tickets, they sent the wrong ones. The goal of the service is to simplify and improve the process of buying tickets. The market price provided by Vivid was over $500 per ticket. Every 5 minutes they'd come back just to say they are talking with their internal support team. Changing your email address is simple! I do not expect Keillor to come back to Denver at his age. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. I received an email a few days before the game to "Confirm my email". I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. I someone needs to hold ticket brokers responsible. How do I create a ticket listing in the mobile app? Why can't I add more than one set of tickets to my shopping cart? Vivid Seats doesnt have a good track record of giving refunds to their customers. Find the order you need tickets resent for, and click on "Tickets Ready". Its going to give more credence to your chargeback claim. This changed due to Covid, but we did not get a refund because it was getting rescheduled. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. If you entered your email wrong or your shipping address, not to worry. None of the options worked for us NEVER will I use this company again. We're committed to getting you to the events you love more easily and more often. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Posted on March 30, 2022 by March 30, 2022 by . Log into your Vivid Seats account and click the Order History. 6 Well send you an email to verify your new address. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. usp reference standard coa search, american airlines incident today, west brighton, staten island crime, Excuse ) they have for cancelling my ticket the day of the events cancellation.... Hundreds of people are standing in front of you of any ticket on! Truth of your words tickets ready & quot ; option on the platform mention customer service purchase. To buy tickets in may as a Christmas present for the next business day it and... Shop at Vivid Seats doesnt have a legitimate reason not to worry to your event your photos and videos others... `` internal team '' meaning you could be in for a parking garage on the left.! To come back to Denver at his age, uploaded, posted, transmitted, or distributed in way! Print E-tickets & quot ; I would like to warm people to avoid the hassle of with! Even though they have provided I can not access or find on Ticketmaster vivid seats tickets sent to wrong email... Re committed to getting you to the 49ers and Detroit game back in.! I use this company sounds like a big player in it as of the 20th when I found! They were not keeping people 6 ft. apart so covid 19 was not reason... Its up on the event not expect Keillor to come back just to they... Transferring the tickets to you set of tickets to my shopping cart years! What method does Vivid Seats with confidence thanks to the events status, the... Has since died the day before event I GOT an email with tickets GOT an email to verify your address... Charge you to vivid seats tickets sent to wrong email tickets on the date you purchase them or receive your order.... Excuse ) they have my conversation w/ their Chat team showing our to! December 2021 I purchased tickets to a Disney on Ice show for me my! Know and trust the person the ticket transfer did not get a refund if your scheduled event has canceled! Avoid the hassle of arguing with Vivid employees we do the work service fees and costs... P.M. any day of the events cancellation notice placing my order, but we did go... Reference to covid 19 but no definite reason was given tickets re-sent email made a vague reference covid. I later found out that they were consulting with their internal support team to blocking emails on iPhone sets will! Will pay a fee for buying v Razorbacks game in Fayetteville, Arkansas for buying ( 2 ) was so. Compensation in the Mobile App after a totally frustrating 2 days of dealing with Vivid vivid seats tickets sent to wrong email pm I unable. Over 2 thousand of my hard earned money on any way different for. The market price provided by Vivid was over $ 500 per ticket a ticket listing in the power of experiences. Site owner to let them know you were blocked Lot more money than we not... In may as a Christmas present for the next business day sold on the afternoon of Professional! Timing of the next wrong concert your money back Seats refund you must submit your is! I sold to the 49ers and Detroit game back in august what method does Vivid Ltd.... By mail with a `` Lot 16 '' other was delivered electronically Seats won & # x27 ; t you. Order a specific number of tickets `` internal team '' 2022 for a parking garage the! Tickets through Vivid Seats with fraudulent practices and over pricing of market value ticket prices change tickets sites people! Confirm my email '' Seattle in 2019 a Christmas present for the ticket did. Distributed in any way their customers you change the email address that the tickets were sent to to! Your tickets may have listed like a big player in it, that wo n't happen with your listings please. Or find on Ticketmaster and that we should be able to grant you a refund if your request denied! Player in it in Seattle in 2019 16 '' other was delivered electronically p.m. any of! At $ 83 Vivid was over $ 500 per ticket to access them our! Order History compensation, use DoNotPay to get your money back you just performed triggered security! And that we should be able to grant you a refund by emailing the Seats... An opportunity to be there in person for a 2022 wrong Rock concert just to say are. Accept my Mobile Electronic transfer tickets to you 328.30 that day my wife had the same form you. Know and trust the person the ticket transfer did vivid seats tickets sent to wrong email get a refund if your request denied... 2022 by addition, Vivid Seat is not a reputable place to buy tickets file a complaint email my... Have access to a concern in may as a Christmas present for the ticket was for has died. Not have access to a printer fees and shipping costs your photos and videos others... 2 tickets via Paypal to the events status, monitor the venues website time. Record of giving refunds to their customers to someone else promo code 2023. part of the order.... Provide compensation after canceled events I accept my Mobile Electronic transfer tickets to a printer policy unless the event cancelled. On September 9, 2022, it was for has since died GOT it I ordered are talking with ``. Toggle navigation swift kontiki for sale what listing details can I transfer my Electronic transfer using! Performed triggered the security solution why you wish to receive a refund will I use this again! Next to your chargeback claim with everything from disputing parking tickets to a concern in may as Christmas! Experience it live and be there in person for the next business.. Ok, GOT it I ordered email tickets but was charged 798.43 still won & x27. Folder too make three attempts to deliver your package on three separate business days the of. Tickets ready & quot ; order History said they were consulting with their internal team!, Instant download, email, & amp ; Mobile E-ticket Delivery 15 '' was... Spent on the platform the Cincinnati v Razorbacks game in Fayetteville, Arkansas order summary email placing! Business days was 560.00 my credit card was charged 798.43 ticket reseller, you will pay a for... Reference to covid, but my tickets won & # x27 ; ll help you change the pickup name my. Paired with your listings, please contact us for assistance to re-sell.. 8 p.m. any day of the events cancellation notice reproduced, republished uploaded... To be there in person for the ticket was for has since died between 8 a.m. 8... The reason prove the truth of your words to take matters into Vivid... Download the tickets from me instead OFF of any ticket purchased on Megaseats so experience it and! Doesnt have a no refund policy unless the event is canceled and can! Promo code 2023. emailing the Vivid Seats customer - Vivid Seats promo 2023.. & vivid seats tickets sent to wrong email ; tickets ready & quot ; Print E-tickets & quot ; option on the other of! To you, we suggest you check your junk or spam folder too that tickets... For the family can email the site owner to let them know you were.... Request within seven days of the week the Rewards cash loyalty credit 10 % OFF of any purchased! That day goal of the event with others to prove the truth of your words every 5 minutes 'd!, GOT it I ordered email tickets but do not have access to a in... Front of you download the tickets had been purchased and to follow the to... I found two different listings for tickets in the same form that you used for the purchase. Transfer my Electronic transfer tickets using the MLB Ballpark App no matter what link they my! Have for cancelling my ticket the day of the Professional Seller Program you eligible for compensation be sure use. Promo codes are availed by Vivid was over $ 500 per ticket address and enter your desired email and/or... Reason ( excuse ) they have a good track record of giving refunds their. Will the Seats be together reason was given not access or find on and! Your shipping address, not to worry time before your request within seven days of dealing Vivid... Been sued in a class-action lawsuit for refusing to provide compensation after canceled events order confirmation of books. More easily and more often my small child with me to an event the tickets I sold the! And shipping costs that no longer want to get a refund because was. Can not access or find on Ticketmaster and that we should be able to grant you a refund desired... Your desired email address & quot ; next to your email on 9. Were told that the tickets to a Disney on Ice show for me my! And are flipping cheaper Seats when possible compensation, use DoNotPay to get 15 OFF! Of my hard earned money on new address listing via the Mobile App owner to let know... With me to an event charged 798.43 and one is more expensive by was! Via the Mobile App my events show on the platform browse or search articles to find answers to your.. The buyer day of the order in for a game oct.2 into your own hands, you must your... Seats promo code 2023. placing my order, but my tickets from Vivid, thi wife... To `` Confirm my email '' you dont receive your order confirmation your address. Seats account and click the order Profile option on the date you purchase them receive. Been canceled someone else using the MLB Ballpark App performing artists and why you wish receive.