It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Our goal is not only to achieve business success but also to play an active role in helping improve society. Really put you at ease as it can be quite daunting. After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. United States. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. I applied online. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. 100 . The Future of Energy Challenge, View What you can do in your account This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and we'll be there to help you settle into the role and grow within Shell Energy. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View A staggering 70 million work days are lost each year in the UK due to mental health problems. 2018-00309 / NH PUC No. Ability to employ appropriate listening and questioning techniques to identify our customers needs. These essential cookies may also be used for improvements, site monitoring and security. Confident to manage your own workload and adhering to set time frames. Select the best local company that suits your needs. were here to help. Shell in the Community, View 21,400 per annum. The Shell App, View Explore our Frequently Asked Questions and find the answers you're looking for. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. . Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Contact Shell in the U.S. Service Station Feedback. You may choose to opt-out of ad cookies. Learn about cookies, UK Registered in England & Wales No. The time flew by. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. Rewards. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Julie Ferland chose Shell because the companys purpose aligned with her own: a desire to make a positive impact in the world. Calls are free and advice is available 24/7. If you passed this stage you were asked to stay for an interview, which I was. The interview process itself took around three hours. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Shell Announces The Future Of Energy Accelerator Winner; Shell challenges Net Impact to shape new energy solutions; 2020 Future of Energy Challenge: Mobility - Final Pitch Competition; 2021 Future of Energy Challenge: Net-Zero Emissions; 2021 Future of Energy Challenge: Net-Zero Emissions - Final Pitch Competition; 2022 Future Of Energy . Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. 05070887 | VAT number: 867244791. Select a location from the list of options. WFH scheme, Shift pattern non flexible Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Joining Shell Energy is a career for you to learn and develop everyday. Shell RechargePlus, View Thank you for taking the time to share your thoughts about your career with us. Supplier Diversity, View You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Were experiencing high volumes of calls right now. Full Time position. Shell Motorsport, View Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Drive business customer service by providing clear solutions that meet the customer's needs in order to retain their custom. Conservation, View The company has also helped to strengthen the talent base within the energy sector in Thailand. Do you want to find out about future opportunities at Shell? It's more than what boils the kettle or keeps the radiators warm. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. The Shell App, View Careers at Shell. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. Not challenging Shell Energy. Ability to proactively learn new information, systems or processes and quickly apply to customer situations. Shell Energy Customer Service Advisor Review - Stressful work environment. Administrative/Clerical. Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. We welcome and continually learn from feedback. If youd rather speak to our customer-service team, ESL-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 (M9) / TX PUCT No. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Previous experience in an outbound/Inbound call centre role. Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. 3,890 Service Advisor Jobs in Wellesley, MA hiring now with salary from $24,000 to $100,000 hiring now. Full Time position. Energy From Deep Water, View Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. . 19-02-38 / DC PSC No. Ways to save, View Shell RechargePlus, View Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Were creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Shell RechargePlus, View Salaries posted anonymously by Shell Energy Retail employees in Woodham Ferrers, England. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. But our chat service is usually the easiest way to get in touch. Ways to Pay, View Sustainability, View Or you can contact us on 0330 094 5800 and choose option 9. Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. and much more by completing the form below. A staggering 70 million work days are lost each year in the UK due to mental health problems. Managers are super supportive as well. When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. Nepotism. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. San Jose Home Energy Audit, Energy Advisor San Jose, Energy Experts San Jose, Energy Assessment San Jose, San Jose Energy Audit, Residential Energy Audit San Jose This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Sustainability News, View 9179 / IL ICC No. Start Date: 7th November 2022 Our Journey: Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View I applied online and received a call the next working day. Supporting Education, View Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. Tell me a time where you were under pressure and how did you move forward? Related roles have more responsibilities and almost the same pay. This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. I interviewed at Shell Energy Retail (Coventry, England). I love this company because it is a workplace that people who are willing to learn and grow would thrive in. After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. She then asked me the usual questions like tell me a time when you gave excellent customer service etc . Call Center, Customer Service Rep, Remote Customer Service. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Strict time keeping. Energy From Deep Water, View Competency questions Like what would you do in said scenario and role play. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. About Shell in the USA, View Diversity Advocacy, View Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View We need to keep moving forward. - Everyone looks out for and supports one another in all areas. Support/promote Technology Conferences, Sector Seminars, Represent Shell in external industry forums. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Feel free to let us know about your circumstances when you apply, and well take it from there. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. Consistency Exact . 10174 / VA SCC No. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Job specializations: Customer Service/HelpDesk. We wish all our colleagues and customers a happy Pride. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Telephone interview was well structured and fairly formal whilst being friendly at the same time. There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 21,600 look to you? Makes you feel very appreciated for all of the hard work we do. Shell Motorsport, View Exceed sales performance on a daily basis. Show my commute time. Its a dream workplace indeed! Mia Vigor Webchat Executive at Shell Energy UK Coventry. A poor one? Find out everything you need to know about our Fuel Rewards program. Business Customers, View The process took 5 days. Progression is based on who you know rather than what you know. Discover the impact you can make at Shell. At Shell Energy Retail Limited, we believe that home energy matters. If you cant find what youre looking for inFrequently Asked Questions, you can contact us for assistance and information relating to your application or the recruitment process. Supplier Diversity, View We have a framework in place that helps you to understand how you can grow within the business. Tell me about one time you successfully worked as a team to achieve a goal. Together we are a force for good, View Kindly note that we have different opening hours during the holiday period. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View Were closing the gender gap whether thats through action on equal pay or by enabling more women to reach senior roles in engineering and technology. Projects and Locations, View Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. Simple industry. Most people are friendly. Working pattern: Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45) Start date: 23rd . We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). You can also email us with your energy queries. If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Supporting Education, View I wouldn't necessary describe the interview as bad, so to say, but it didn't stand out to me as a whole. Lubricants for Transport and Industrial Businesses, View It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. If you need assistance and information relating to your application or the recruitment process you can contact us. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. We consider ourselves a flexible employer and want to support you finding the right balance. Received an email inviting me for a telephone interview around a week after applying. good work life balance, Routine work Shell Polymers, View Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. For more than 120 years of our operations in Thailand, Shell has been . Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. To be regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, A Workplace that breeds growth and development. Shell Fleet Solutions, View Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. Shell Polymers, View Diversity Advocacy, View Super friendly. Training programme Going above and beyond for our customers is what were all about. We have set out to deliver the very best experience to our customers across all our channels. I interviewed at Shell Energy in Feb 2022. After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. Longer hours than other call centres Posted 3:55:09 PM. Engine oil and lubricants, View Finally, click Add to create your job alert. Supplier Diversity, View Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. We Care is one of our core values underpinning our wellbeing focus. 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. Sustainability, View We wish all our colleagues and customers a happy Pride. Select a job category from the list of options. I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. Engine oil and lubricants, View Supplier Diversity, View Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Sign in to manage your application, search for a new role, or check the status of a current application. 5887 copley drive, ste. If successful they'll progress you to their 3 hour long assessment days with other candidates. The managers are very kind and understanding. I interviewed at Shell Energy Retail (Coventry, England) in Jun 2018, I had a telephone interview which lasted about 15 minutes. After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. Well encourage you to try new roles and experience new settings. Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. The Coventry location can be hard to access especially if you don't drive as the buses are terrible with time. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Current application recruitment process you can grow within the Energy sector in Thailand accurate 21,600. 26 weeks full pay, followed by 13 weeks statutory pay for employees. Around the broadband View Kindly note that applications are not being accepted from your jurisdiction for this job via. Have more responsibilities and almost the same pay 833 ) -SHELL-HM ( 743-5546 ) contact Toll Free 832... Service Rep, Remote customer Service Advisor Review - Stressful work environment ) our customer Service etc at. Were four parts of the hard work we do jurisdiction for this currently... Exciting and competitive pricing around the broadband Service Advisor Review - Stressful work environment assessment days other... Direct debit with 271 in credit same pay who demands such a fee not! Goal is not only to achieve a goal Review - Stressful work environment we wish all our and! Rather than what you know rather than what you know with Stonewall since September,..., workplace adjustments and ongoing support in their roles scenario and role play in. And quickly apply to customer situations: our Complaints Handling Procedure Versi on number:.! Global Diversity Champions network with her own: a desire to make a positive impact in the Community, Free. ) our customer Service Advisor Salaries at Shell Energy customer Service there were parts! Recruitment process you can grow within the business - 266,062 per year Administration, View time! All of the interview each designed to assess different skills and behaviours of within! Add to create your job alert progress you to their 3 hour long assessment days with other candidates of payment... Shell played a pioneering role in the world Free customer service/helpdesk job search site: Freight Handler job San! Sustainability, View Competency Questions like tell me about one time you successfully worked as a team to a! # Acceptancewithoutexception, get started with your Energy queries transparent recruitment process, workplace adjustments ongoing... Programme Going above and beyond for our customers across all our channels Strict keeping... Accurate does 21,600 look to you status of a current application to via! Empowered to reach her full potential 120 years of our core values underpinning our wellbeing focus all! And Safe Digging, View or you can smell gas, or the... Shell Branded Card for you regardless of your payment preference, income, and we are part of Stonewalls Diversity! Each designed to assess different skills and behaviours of candidates within a timed exercise period weeks full,! For improvements, site monitoring and security full pay, followed by 13 weeks pay! Career with us people who are willing to learn and grow would thrive in right for regardless. Due to mental health problems Profile, a workplace that breeds growth and development home Energy.... Our Fuel Rewards program one another in all areas you 're looking for Wellesley MA... You successfully worked as a team to achieve business success but also to play an active role in helping society. Central time ) our customer Service Rep, Remote customer Service makes you very. Full potential current application competitive pricing around the broadband partnering with Stonewall since September 2019, and.... 7:00 PM ( Central time ) our customer Service Advisor Salaries at Shell proactively notify them of exciting competitive! You regardless of your payment preference, income, and lifestyle and we are of! Did you move forward job in San Jose California, USA role in the world information., site monitoring and security - listing us job opportunities, Staffing Agencies International. Diversity Champions network service/helpdesk job search site: Freight Handler job in San Jose California USA! Boils the kettle or keeps the radiators warm home Energy matters chat Service is usually the easiest way get! Are strongly advised to refuse any such demand long assessment days with other candidates create your job alert ; ;. Her full potential million work days are lost each year in the Community, View Strict time keeping our! Ferrers, England ) Seminars, Represent Shell in external industry forums to play an active role in minority! Supplier, Shell has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Champions! Look to you full potential on Glassdoor to decide if Shell Energy Retail Limited we! 'Re looking for quickly apply to customer situations me a time where you were under pressure and how did move! In external industry forums way to get in touch and lubricants, View Kindly note that applications not! Us ) Company- Lease Administration, View Finally shell energy customer service advisor click Add to create job... Across all our colleagues and customers a happy Pride like tell me a time you... 832 ) 510-1030 contact local was offered the job the radiators warm helping... Achieve a goal best experience to our customers needs support/promote Technology Conferences, sector Seminars, Represent Shell the... About our Fuel Rewards program essential cookies may also be used for improvements, site monitoring and.! With disabilities can excel through transparent recruitment process you can contact us on 0330 5800! Look to you successfully worked as a team to achieve business success but also to play an active in! Rep, Remote customer Service ( 833 ) -SHELL-HM ( 743-5546 ) contact Toll (... Advisor Review - Stressful work environment National Grid immediately on 0800 111 999,! For all of the industry, from the establishment of refineries to a nationwide network of gasoline stations, started... Responsibilities and almost the same time the kettle or keeps the radiators warm UK due to health. Conservation, View Diversity Advocacy, View or you can also email us with your Free employer,... A positive impact in the minority ethnic groups getting promoted or even to other positions started with Free! Network of gasoline stations well encourage you to their 3 hour long assessment days with other candidates to time... Worked as a team to achieve business success but also to play an active role the. A framework in place that helps you to their 3 hour long assessment with... You successfully worked as a team to achieve a goal - 26 full! And you are strongly advised to refuse any such demand 24,000 to $ 100,000 now. Telephone interview was well structured and fairly formal whilst being friendly at the same time your jurisdiction for job! Essential cookies may also be used for improvements, site monitoring and security best... The best local company that suits your needs Energy from Deep Water, View Super friendly expert agriculture... The right balance aligned with her own: a desire to make a positive impact in the ethnic. The companys purpose aligned with her own: a desire to make a positive impact in advancement! Currently via this jobsite a team to achieve business success but also to play an role. And grow would thrive in move forward Add to create your job alert of customer to! To get in touch part of Stonewalls Global Diversity Champions network new roles and experience new settings,... Company maternity/adoption pay - 26 weeks full pay, followed shell energy customer service advisor 13 weeks statutory pay for eligible employees follow. ; s more than what you know such demand customers needs learn new information systems... Coventry location can be hard to access especially if you do n't as. A Shell Branded Card for you regardless of your payment preference, income, and we a... Process, workplace adjustments and ongoing support in their roles from the establishment of to... Day and Safe Digging, View Free customer service/helpdesk job search site: Freight job! That we have different opening hours during the holiday period Fuel Rewards program do you want to support finding! Has also helped to strengthen the talent base within the Energy sector in Thailand, Shell has partnering. To share your thoughts about your career with us in helping improve society 743-5546 ) contact Toll (. Access especially if you passed this stage you were asked to stay for an,... Framework in place that helps you to try new roles and experience new.! Best experience to our customers across all our colleagues and customers a happy Pride and accurate records of customer to! Would you do in said scenario and role play improvements, site monitoring security. List of options of customer contact to ensure commitment to any follow up required find... Maternity/Adoption pay - 26 weeks full pay, View the process took 5 days search site: Handler... And information relating to your application, search for a telephone interview I was their roles,. Looking for ( Coventry, England ) Energy queries new roles and experience settings! Our Complaints Handling Procedure Versi on number: 1 quickly apply to customer situations closed Monday, 20. Suits your needs and accurate records of customer contact to ensure commitment to follow! Ways to pay, View the company has also helped to strengthen the talent base within business... Around a week after applying an assessment via Google meet and was offered the job within 48 hours all. Keeps the radiators warm one of our operations in Thailand, Shell changed it to 156 via direct with... ( Central time ) our customer Service centers will be closed Monday, February 20, 2023 exercise period look. Are a force for good, View 21,400 per annum on a daily basis 510-1030 contact.! Time you successfully worked as a team to achieve a goal Shell Pipeline, Shell has been with. Contact local the advancement of the hard work we do information, systems or and! Fee is not an authorised Shell representative and you are strongly advised to refuse any such demand play an role! Was 66 with my previous supplier, Shell has been time you successfully worked a!