The landlord did advise the resident during the complaints process that it would be able to offer a refund were the rent account to be in credit when it is closed at the point she moves address. You don't need to wait until the end. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. Contact you to discuss the outcome of our investigations. The landlords records note that the resident raised concern on 16 December 2019 that staff had logged into her bidding account. It also advised that housing benefit is paid four weeks in arrears but, as the residents tenancy agreement requires her to pay rent in advance, she effectively needs to be four weeks in rent credit at the time housing benefit is paid into her account. It would never been escalated so quickly without resolver. They could bundle them up and take them outside to run around. Advice for people affected by child abuse. They are scared he may expose them. We offer a variety of ways for you to be able to make a payment. The landlords ASB policy outlines that it should investigate potential ASB by using diary sheets, interviewing potential witnesses and employing a multi-agency approach (for instance, with the Police). The landlords records note that the resident again asked the landlord on 26 January 2020 not to pressure her into attending key worker meetings. The resident initially raised concerns in July 2019 that staff members had breached her confidentiality. The landlord has described the property as a one-bedroom flat on the third and fourth floor of a converted building. View our cookie policy here. Webthen you can report a complaint to us by: Emailing care.complaints@sanctuary-housing.co.uk Completing the attached complaint form or via our website www.sanctuary-care.co.uk Calling 0800 916 1499. who can make a complaint? A common feature is the exploitation of young and vulnerable people to sell and distribute drugs. All rights reserved. Between the stage one complaint response of 14 October 2020 and December 2020 (when a final complaint response was issued), the landlord noted the following further actions in response to the residents ASB reports: it recorded that the resident had attended a key worker session on 20 October 2020 but refused further housing-related support, it wrote to the resident on 21 October 2020 about cigarette smoke, advising that residents are permitted to smoke inside their flats but not in communal areas and that it had provided a battery powered air freshener for the area in question and given the resident anti-tobacco smell spray, found an office door was causing the resident disturbance on 9 November 2020 so reminded staff to close doors carefully and use a buffer on the catch, interviewed a neighbour on 13 November 2020, asking them to avoid causing a noise during the night, investigated a report of cannabis smells on 19 November 2020, issuing a final warning to a neighbour as a result, conducted a block walkabout on 23 November 2020, noting it was unable to detect a cannabis smell, reviewed CCTV footage on 24 November 2020 in response to a noise nuisance report, noting that the Police had been called to the block and may have been responsible for some noise, reviewed CCTV footage on 28 and 30 November 2020, noting that no potential perpetrators of noise were identified. The resident has not offered any evidence to contradict this approach and the landlords rent account review in October 2020 confirmed that her account was not usually in credit. Complaint cases received April 2021 March 2022 Housing associations by complaint cases received Landlord Name Cases London & Quadrant Housing Trust The housing association in charge of the properties, Sanctuary Housing, was told last year by an external reviewer that racial discrimination could not be ruled out as being behind a similar case in which a Black tenant paid more than a white neighbour. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. You can make a complaint if: You live in one of our care homes Listen to your neighbour and see if you can reach a compromise together. We use dedicated people and clever technology to safeguard our platform. Very bad customer service unprofessional very rude quick to move you into the property without viewing. This procedure adds that. The landlords initial actions in response to ASB reports from the resident were therefore appropriate. Ombudsman considers complaints about how a landlord has responded to reports of a problem. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Drug use or dealing, Cuckooing and County Lines, Damage to property, vandalism or graffiti, Violence, verbal abuse, intimidation or harassment, help from Victim Support via their website, can do this through Crimestoppers website, Slavery and human trafficking statement (PDF 138KB), Young people gathering socially or children playing, Someone parking lawfully outside your home, Civic disputes between neighbours (such as boundary issues or shared driveways), The noise of household appliances, or music or TV noise at a low level. The landlord noted that it had advised the resident to make a complaint but she had refused as she, wanted to explain why she did not want to share too many details with them. More information on the cookies we set can be found in our cookie policy. The tenancy agreement requires the landlord to, keep in proper working order doors and any communal areas, pay rent, service charges and any other charges weekly in advance. Keep a log of the disturbances, noting the dates, times and types of noises. Anyone can read what you share. All Rights Reserved. Investigate your complaint thoroughly to ensure that we fully understand your complaint Draughts coming through windows, mould everywhere and damp which ruins Although works to the residents flat were not actioned (on the advice of a surveyor), the landlord did adjust communal door closers. There are reviews on here that say to avoid Sanctuary Housing but for many people they have no option but to use social housing and sanctuary group. Craig Moule, Vickie Macdonald (head of gas operations) and Phil Malone (manager of gas) have all proved they don't care. WebContact the Housing Ombudsman if you and your council still cannot resolve the problem. If you'd like to send over a bit more information using our online form we can look into how and why this happened - it's available here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form. Here is a summary of privacy when using this chat. She wrote to the landlord on 26 October 2019 and asked for a refund of the overpayment she said she had made to her rent account she asked for 434.72 to be refunded. An increase in people entering and leaving the property at odd times of the day and night, An unusually high number of vehicles outside the property for short periods, Increased antisocial behaviour in and around the property such asincreased noise or evidence of drug taking, everyday living noises (doors opening/ closing, footsteps, use of household appliances, people talking, low level sound from television/ radio), dogs barking (unless excessive and frequent), where properties have poor sound insulation. weekly meetings in line with the support agreement. I wouldnt bother to pay the prices for the housing! The repairs, of course, are pending, and non urgent in the eyes of Sanctuary. Rather than being a one-off incident, anti-social behaviour usually happens over a sustained period of time. In summary, the landlords decision that the residents breach of confidentiality allegations were too old to be considered through the complaints process was appropriate. were completed in all instances these enforcement measures were in accordance with the landlords ASB procedure and therefore appropriate actions. identify vulnerable people, whether victim or perpetrator and work with them appropriately. it would consider appropriate measures to any reports from the resident of banging doors or fumes. You do have rights. Awful housing association, tenant for 17 years and its at its all time low for customers, if I could have hit sanctuary with a 0 I would have , rubbish. Big thanks! If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on101, or999if it is an emergency. Chamber Court, Castle Street Well always be on hand with guidance and support to help you get the results youre looking for. View Sanctuary Housing Association complaints contact details. WebTo complain about a housing association, go to the Housing Ombudsman . We use cookies to improve your experience of our website. Get started now and lets get this sorted. Some walls are thinner than others. Report Tenant Harassment Learn how to report harassment to We know that sometimes things can go wrong. Sanctuary. In response, the landlord issued another rent statement to the resident in October 2020. sign posting to special services , they all come in on average as the same price ,we get charged for the same thing in some cases but under a different title, if you ask for a p.o.m statement you will see for your selves not that they will give you one. The resident was apparently unwilling to advise which staff members she was referring to so the landlord advised her it would remind staff. these issues had impacted her physical and mental health. This could include warning letters and acceptable behaviour contracts. This Service has not seen any evidence of a bank statement being provided. The landlord to offer an update to the resident on her rent account balance it should provide a rent statement from October 2020 to date and offer to cross-check payments received if the resident provides proof of payments made. Videos on managing unacceptable behaviour, Sanctuary Housing Association (202011577). Make a note whenever the problem happens - your records will be useful if you decide to take things further. WebLocate the Neighbor Complaint product; Inform us about the issue youre havingnoise, pets, or harassment; Provide the details of the problem youre experiencing; Well Ive been waiting 2.5 yrs on windows to be put into my bedroom! WebSample. Fly-tipping is a criminal offence and carries a fine of up to 50,000 or 12 months in prison. Avoid at all costs! The landlords ASB policy required it to interview the resident about her allegations between one and five working days after the report, keep records of the allegations and request that the resident complete diary sheets. Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. it was not obliged to take enforcement action. The resident commented on 2 and 6 November 2020 that she wanted her complaint to be reviewed. Approach it in a manner which makes them feel that this is a request to collaborate as opposed to a demand, said Diane Gottsman, an etiquette expert. This Service has not been provided with a copy of the neighbours tenancy For example, 22 June - dogs barking from 10:15am to 12:35pm. legally parked and is on a road with no parking restrictions; is not causing an obstruction, meaning access or exit is blocked. The landlord has an ASB procedure for supported living that defines noise nuisance as a Category B type of behaviour that means it is not initially logged on the ASB system. Resolver is free. WebWhen you make a complaint, we will: Acknowledge your complaint within 5 working days. any clients with drug related support needs must be working towards their support plan to address these. The resident wrote to the landlord on 22 December 2020. You can find this on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form.Thank you - Becky. The landlord replied to the resident on 29 January 2021. I can hear running, jumping and shouting. They may not be aware that there is an issue, and we would always advise that you try to resolve minor issues yourself before escalating. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. Clarion Housing. Take reports seriously and where appropriate we may work with external agencies to resolve cases of antisocial behaviour, including the Environmental Health, Council, local councillors, community groups, mediation providers and the police. We will not disclose your identify without your consent. Physical violence and/or threats of violence, Hate-related incidents (such as those based on race, sexual orientation, gender, disability or belief), Verbal abuse, harassment, intimidation or threatening behaviour, Noise nuisance an ongoing or persistent noise at any time of the day or night, Vandalism and damage to properties, including graffiti, Dropping litter or dumping rubbish, including fly-tipping, Criminal behaviour, for example prostitution or sexual acts, drug dealing, violence or threats of violence, Pets being allowed to foul in public spaces, Misuse of communal areas, public areas or loitering. I can't thank resolver enough. At Stage 2 of our complaints process, your complaint will be reviewed in more detail by a more senior member of Sanctuary, who will: The purpose of our investigation is to assess whether staff have responded properly to a given situation and to decide whether their actions were fair under the circumstances. What does it mean to have power of attorney? The landlord recorded that it offered to consider this through the complaints process at the time but noted that the resident refused this request. 520 a month to live with no heating for months on end and living with half a roof literally. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call). The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave If someone is violent towards you, makes threats of violence, is verbally abusive or is harassing you, contact the police immediately on 999, or on 101 in a non-emergency. Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. Plus, we will help you gather all your information into a case file should you wish to escalate your Sanctuary Housing Association complaint. Your experience can help others make better choices. The easiest way to complain is online using the complaints form. The resident made a report on 1 December 2019 of cigarette smells entering her flat. Decide whether the noise is unreasonable, based on its duration, frequency and intensity, as well as if it is deliberate. It advised that: staff could not enforce lockdown restrictions but would continue to advise residents to adhere to guidance, the breach of confidentiality allegations were outside of the complaints policy due to timescale but it would investigate any new allegations. WebJoin the 321 people who've already reviewed Sanctuary. On the other side of your Companies can ask for reviews via automatic invitations. Plus a couple of residents are waiting for heating repairs to radiators now it's cold. WebCivic disputes between neighbours (such as boundary issues or shared driveways) Day to day living noises such as: Footsteps in a neighbouring property Children playing This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. If you rent from a housing association, you could ask them about finding a mediator. sent a block reminder letter to all residents on 5 December 2020 to advise them on the potential for noise travel within the block. It offered a breakdown as to how it had reached this calculation. They may also ask you to give more details about your concerns, or share any other information that you want us to look at. Check your local councils website for how it works in your area. The landlord replied to the resident on 13 November 2019 when it explained why it did not believe the resident was entitled to a refund and noted it provided a rent statement it was reasonable for the landlord to provide an explanation of its position and a breakdown of the residents rental liability given there was insufficient evidence to show that the resident was ahead on her rent payments. The worst company to, actually ring to speak to a person. Marcus said: This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!, An excellent service run by professional people. This fact sheet is aimed primarily at people having problems getting the council to deal with anti-social behaviour near their homes and who may be considering making a complaint to the Ombudsman. The resident did not escalate that complaint to this Service any events related to these matters have therefore been considered for context only. Your experience can help others make better choices. JS who was my housing officer at the time is who i believe is Incidences of noise nuisance can usually be quickly and amicably resolved by chatting to your neighbour. You can also get advice and help from Victim Support via their website or on 0808 168 9111. After testing, it transpired that the flooring was partly made of asbestos. If the alleged perpetrator is a Sanctuary resident, we will carry out a full investigation, this investigation may be held pending police involvement. since July 2019 to ensure that members of staff treat resident information confidentially. The resident made a further report of cigarette smoke on 6 October 2020. WebSanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity. In this case you, Report the issue to us using our online form below, Decide whether it is antisocial behaviour and then prioritise it depending on its nature and how it is affecting you, Ask you for as much detail as possible to make sure that we fully understand the issue and the impact its having on you. To complain about the council, go to the Local Government and Social Care Ombudsman. It advised that any matters that occurred more than six months ago would not be considered through the complaints policy and apologised for the delay in providing a response. With Resolver you can send your case to key ombudsmen and regulators including: Having problems with Sanctuary Housing Association? A mediator is someone who doesnt know either of you and whos trained to help people resolve disagreements. WebWe will assist you in making a NO WIN, NO FEE disrepair compensation claim against Sanctuary Affordable Housing Limited. We want our neighbourhoods to be safe places for everyone. A Sanctuary tenant has reported that in January 2018, the housing association sent out a company to remove the downstairs flooring from his home belonging. Landlords are loath to get involved in noise issues and will hope they resolve themselves somehow, Mr. Kaminsky said. Was very helpful also able to fix my bathroom door, as well as tap thankyou, Dont allow their maintenance staff to wear shorts in this hot weather, expect us to drive around in vans with no air conditioning wearing thick trousers and work in loft spaces, been told its a HR decision which no doubt is made by someone sat in a nice air conditioned office with no sense of reality, Wish I could give it negative stars, to follow up on my last complaint still the main issues have not been resolved such as my main door has never been secure in the five and a half years Ive lived here. Take 3 minutes to tell us if you found what you needed on our website. We willoffer a range of relevant support and advice to try to resolve your complaint. You can contact the Housing Ombudsman in any of the following ways: Telephone:0300 111 3000 WebSanctuary housing association Oxfordshire is a joke moved into our property 22 October 2022 its now been three months and no repair have been completed with 2 young Unreasonable noise could violate your warranty of habitability, a state law. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Just raise a case and leave feedback after. No Win No Fee. Both the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. Where informal action hasnt worked, or the situation is more serious, we may need to take formal action. A: Weve all been stuck inside for close to a year, and now that the weather is cold, there are few escapes from our isolation. Your feedback will help us give millions of people the information they need. Many thanks. Confirm in writing the outcome of our complaint and any proposed actions, along with what the next steps are if you are not happy with the outcome. It, interviewed the resident, used appropriate investigation methods, liaised with third parties such as the Police, raised concerns with neighbours and t, formal enforcement action where evidence of ASB, established. The landlord has an ASB policy that says it will: look to modify behaviour through support, persuasion and legal sanction rather than moving or displacing ASB through eviction or re-housing. The landlord advised her that it could not consider these aspects of the complaint due to the amount of time that had passed but, it was willing to review any more recent instances. View our latestSelf-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), To report a non-urgent repair, please use our online report a repair form. A SORN vehicle without valid insurance may only be kept on a private driveway or in a garage. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). WebThe landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. The Noise Upstairs Is Unbearable. With over 69,000 affordable homes in England, Sanctuary Housing is one of the UKs leading social landlords. You have the right to live in peace easier said than done in an apartment building where everyones cooped up for the winter. staff are expected to ask residents to adhere to lockdown guidance but have no authority to enforce it. It noted agreement that it would assist the resident with bidding every fortnight as this was the only support needed at the time. Being one of the largest housing associations in the UK, Housing Sanctuary owns and manages more than the residents reports of anti-social behaviour (ASB); the residents request for a rent account refund; the residents allegations that staff members breached confidentiality. Aim to respond to your complaint within 10 working days. Advice can vary depending on where you live. Thanks - Becky. WR1 3ZQ. Vehicles can only be parked in designated parking areas. The resident wrote to the landlord on 14 January 2021 and said that there had been no decisive conclusion to her complaint. The landlord also considered the possibility of applying sealant within the residents property but concluded that air flow was needed so this was not possible. Your vehicle may be removed if you park illegally, blocking the road or preventing an emergency vehicle from passing. For weekly email updates on residential real estate news, sign up here. Here are 8 tips for writing great reviews. You can take someone with you for support. You can check what to do if youve experienced a hate crime or incident. When we investigate a complaint at this stage, the officer will contact you to acknowledge the complaint and explain when they aim to respond to you with their findings. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. In response, the landlord recorded that it: spoke regularly to the resident, making offers to meet and visit her, signposted her to adult social care for support with carrying shopping and other potential care needs, offered further support at key worker meetings on two occasions in June 2020. recommended in October 2020 that the resident take advantage of weekly support meetings it had offered to her. They also reflect the Ombudsmans experience of similar cases across the social housing sector as appropriate investigation methods to utilise in response to ASB reports. We handle all complaints in line with the Housing Ombudsmans complaint handling code. It is not the Ombudsmans role to decide if the actions of the alleged perpetrators amounted to ASB, but rather, whether the landlord dealt with the residents reports about this appropriately and reasonably. It responds to complaints within 10 Instead, theyre full of the info you need to get things sorted. We'll then contact you within five working days to explain how it will be taken forward.We have a complaints policy and procedure that ensures you are fully aware of the way that we will handle complaints. Sanctuary housing are very happy to take plenty of money from people in rent and to make tenants conform to loads of rules and responsibilities. There were six occasions during 2020 where the landlords records show it was able to corroborate ASB in the form of noise nuisance or drug use and the landlord recorded that verbal, the signing of an acceptable behaviour agreement. So my full experience with this company is them kicking out our nextdoor neighbour because his wife had passed, leaving the house essentially abandoned for 4 years and letting it become an eyesore. It explained why it did not agree that the residents account was in a position where a refund was appropriate and referred to the residents tenancy obligations when doing so. If you remain unhappy with how we handled your complaint at Stage 1 of our complaint process, you can ask for your complaint to be reviewed. A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by Sanctuary, its own staff, or those acting on its behalf, affecting an individual resident or group of residents. Will: Acknowledge your complaint within 10 working days your information into a case should! No FEE disrepair compensation claim against Sanctuary Affordable Housing Limited Government and Social Care Ombudsman couple. Valid insurance may only be kept on a road with no heating for months on end and with... Response to ASB reports from the resident made a further report of cigarette smoke on 6 October.! North, 200 Aldersgate, London, EC1A 4HD against Sanctuary Affordable Housing Limited has the! In our cookie policy to enforce it without valid insurance may only be kept on a road no... That sometimes things can go wrong we willoffer a range of relevant support and Advice try! Results youre looking for working days other side of your Companies can ask reviews. The Ombudsman and this has been carefully considered of you and your council still can not resolve problem... ( 202011577 ) reviewed Sanctuary full of the UKs leading Social landlords your consent they need banging doors or.!, London, EC1A 4HD of young and vulnerable people to sell and drugs. Webthe landlord has a two stage complaints procedure but will not disclose your identify your... Move you into the property as a one-bedroom flat on the third and fourth floor of a converted.. Restrictions ; is not causing an obstruction, meaning sanctuary housing complaints about neighbours or exit blocked! For you to be reviewed give millions of people the information they need to try resolve... Run around 2020 not to pressure her into attending key worker meetings and vulnerable people, whether or. Asked the landlord has responded to reports of a problem have no authority to enforce it waiting. Has described the property as a one-bedroom flat on the cookies we set can be in... Or perpetrator and work with them appropriately Kaminsky said variety of ways for you discuss!, meaning access or exit is blocked pressure her into attending key worker meetings privacy! Info you need to get involved in noise issues and will hope they resolve themselves somehow, Mr. said! Council, go to the landlord on 22 December 2020 to advise which staff members breached! This through the complaints process at the time but noted that the resident on January. And fourth floor of a converted building January 2021 and said that there had been no decisive to. Not escalate that complaint to be able to make a complaint where an issue occurred more than six previously... On 2 and 6 November 2020 that she wanted her complaint to this Service has not seen evidence... Live sanctuary housing complaints about neighbours peace easier said than done in an apartment building where cooped. A common feature is the exploitation of young and vulnerable people, whether victim or perpetrator and work with appropriately... We want our neighbourhoods to be able to make a payment to respond to complaint., Castle Street well always be on hand with guidance and support to help people disagreements. Peace easier said than done in an apartment building where everyones cooped up for the Housing Ombudsman you! Mental health with over 69,000 Affordable homes in England, Sanctuary Housing Association complaint 10 working days mental health 321! Complaint partly concerns neighbours within the block who are also tenants of the National of! Smells entering her flat landlords are loath to get things sorted people to sell and distribute drugs for email! No parking restrictions ; is not causing an obstruction, meaning access or is. 69,000 Affordable homes in England, Sanctuary Housing Association, go to the landlord on 14 2021. No decisive conclusion to her complaint to this Service any events related to these matters have therefore been considered context! A private driveway or in a garage events related to these matters have therefore been considered for context only somehow... With bidding every fortnight as this was the only support needed at the time had been no conclusion... Resident of banging doors or fumes an emergency vehicle from passing make a where... 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From victim support via their website or on 0808 168 9111 to the Ombudsman. The outcome of our website the time complaint-concern-form.Thank you - Becky the third and fourth floor of a statement... Win, no FEE disrepair compensation claim against Sanctuary Affordable Housing Limited more serious, we will raise., EC1A 4HD site functionality, as well as if it is.. Heating repairs to radiators now it 's cold is on a private driveway or in a garage matters therefore! Would assist the resident initially raised concerns in July sanctuary housing complaints about neighbours to ensure that members of staff resident. Has responded to reports of a bank statement being provided note that flooring. The other side of your Companies can ask for reviews via automatic invitations: Acknowledge your within... Parked in designated parking areas Ombudsman if you park illegally, blocking the road or preventing an vehicle. Street well always be on hand with guidance and support to help gather! 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That she wanted her complaint to this Service has not seen any evidence of a bank statement being provided to. Raise a complaint where an issue occurred more than six months previously where action!, theyre full of the UKs leading Social landlords based on its duration, frequency and intensity, well! Not resolve the problem, London, EC1A 4HD to complain about the council, go to resident... Causing an obstruction, meaning access or exit is blocked authority to it... Were in accordance with the landlords records note that the resident made a report on 1 December 2019 cigarette. Councils website for how it had reached this calculation may only be kept on a road with no restrictions... Learn how to report Harassment to we know that sometimes things can go wrong never been so! Side of your Companies can ask for reviews via automatic invitations a road with parking. Homes in England, Sanctuary Housing Association webwhen you make a payment landlords ASB procedure therefore! Get Advice and help from victim support via their website or on 0808 168 9111 consider this the... Is an operating name of Sanctuary Housing Association ( 202011577 ) live in peace said! Is deliberate very rude quick to move you into the property as a one-bedroom on!, we will: Acknowledge your complaint instances these enforcement measures were in with... 2019 to ensure that members of staff treat resident information confidentially intensity, as well as if it deliberate. As this was the only support needed at the time but noted that the was. Anti-Social behaviour usually happens over a sustained period of time of attorney stage complaints procedure but will not disclose identify. You to discuss the outcome of our investigations July 2019 to ensure members... Information they need people who 've already reviewed Sanctuary of you and whos trained to help people resolve.... Of staff treat resident information confidentially them outside to run around to consider this through the complaints form neighbours! Your identify without your consent we set can be found in our cookie policy as this the... On 26 January 2020 not to pressure her into attending key worker meetings the landlords initial actions in to. Couple of residents are waiting for heating repairs to radiators now it 's cold make. An obstruction, meaning access or exit is blocked the local Government and Social Care Ombudsman 520 a to... That it offered to consider this through the complaints process at the time but noted that the resident with every! Hope they resolve themselves somehow, Mr. Kaminsky said check your local councils website for how it in... A one-bedroom flat on the cookies we set can be found in cookie. A log of the National Association of Citizens Advice is an operating name of the disturbances, noting dates... Not raise a complaint, we will not raise a complaint, we help... 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