The airline automatically extended the validity of the 2022 Companion Pass by another month, giving travelers whose BOGO flight pass was set to lapse at the end of December through the end of January. Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". } .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { #1. (opens popup). You are presented with your available flight credit balance. To see if you have a Transferable Flight Credit or a flight credit, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { --TheMiddleSeat 1 Love Reply They would not refund the travel funds and they set them to expire on May 28th because I had "Used" them on a flight which they inevitably changed. Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. When you sign into your Southwest account, you'll notice a new tab added to your account page: View Travel Funds. We have some receipts but not all. I get home and find two broken eggs, so it now becomes the cashier's fault because I didn't just look at the eggs, (Like I should have) before I put them in the basket. I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Timing is a big question, too. text-decoration: none !important; } Please provide the details of your experience below, and our Customer Relations Department will research and respond as soon as possible," the website reads. (according to the dollar amount). Available only on WiFi-enabled aircraft. Promotional Companion Pass valid through 2/28/2024. Until that money actually starts flowing, it's a mystery. The most common cause is that your DNS settings are incorrect. Offer ends 3/13/2023. [data-class="swa-g-screen-reader-only"] { Price is subject to change. And the burden lies on travelers to submit the paperwork and follow-up to get some money back from Southwest. It's all up to Southwest, and Southwest has said it will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation. But what's considered reasonable is left to the airline to decide. } You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. We canceled and purchased with another airline because we no longer trusted that our flight would actually happen. Hyperwallet allows Customers to select their method of reimbursement and has options including PayPal, Venmo, the Customers bank account, bank card, paper check, and MoneyGram.. Federal regulations require airlines like Southwest to compensate passengers for lost, damaged, or delayed luggage, up to a limit. /* Air Booking Select - Fare benefit sub-label workaround */ background-color: #3b5998 !important; to save on your next trip. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} The good news is that Southwest does offer travel funds refunds in certain situations. Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. Law360 may contact you in your professional capacity with information about our other products, services and events that we believe may be of interest.Youll be able to update your communication preferences via the unsubscribe link provided within our communications.We take your privacy seriously. External site which may or may not meet accessibility guidelines. left: 482px !important; Am I transferring the ticket with the same itinerary to someone else? But a week later, Southwest still hasn't publicly said how much it will cover: The airline has repeatedly declined to address Thrifty Traveler's questions about what costs it will consider reasonable.. } What information is required to transfer the Transferable Flight Credit? Box 36649 Dallas, Texas 75235-1649 All refund requests submitted in writing should include your unused ticket information or proof of purchase, as well as the booking confirmation number. The volume of canceled flights caused a backlog of bags at airports around the country. This site does not include all credit card companies or all available credit card offers. . Southwest.fm Opens new window. Baggage The ins and outs of what you can and can't bring with you. Purchasing a Large Volume of Gift Cards Online Purchases of gift cards on Southwest.com are limited to $1,000 per transaction. Get started here. I understand weather caused delays in some areas but weather was not the reason for our flights delay. 2023 Southwest Airlines Co. All Rights Reserved. Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? Law360 provides the intelligence you need to remain an expert and beat the competition. It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. In the event that you cancel a reservation with a Wanna Get Away Plus, Anytime, and/or Business Select fare, your Transferable Flight Credit is transferable once. Check in. Navigate the calendar using PAGE UP and PAGE DOWN to change the month, you can also hold CONTROL and press the ARROW KEYS to change the day. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. No action is required on your part! This material may not be published, broadcast, rewritten, or redistributed. So every time you fly, your friend can too. I've incurred additional expenses (e.g. Sign up for Rapid Rewards today. We had to purchase more clothes, food, additional hotel stay, etc. We are out of pocket almost $3,000 & today SW sent an email telling us they are ESCALATING our claim. Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. margin: -1px; margin: -1px; } Still have questions? Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. We were stuck with no ride, no hotel, no food. /* Air CheckIn Banner Button Fix */ )"; Transferable Flight Credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. When you need to cancel a trip booked with an eligible fare Business Select, Anytime, and Wanna Get Away Plus your flight credit (that is, a credit for the original dollar amount paid for that fare) can now be transferred to a fellow Rapid Rewards Member1 who may wanna get away. Click here to begin. } A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. ), Create custom alerts for specific article and case topics and, I took a free trial but didn't get a verification email. } Only one transfer per Transferable Flight Credit is allowed and once a flight credit is transferred, it cannot be reversed. That all changed for flights canceled on or after Dec. 3, 2019. "We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.". My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. Offer ends 3/13/2023. A Houston family is stuck in Orlando after their Southwest flight back home was canceled. Related: How to reprice a flight when the fare decreases. Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. So here I am trying to talk within the community to get some assistance. We are waiting for our bank statement for proof of purchases since we did not expect to need to hang on to receipts. Related: Battle of the Airlines: Why I think Southwest Airlines is the best. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. So every time you fly, your friend can too. Flights/hotel/transportation/food/dog sitters for 5 people for 6 extra days = $12k. padding: 0; I was 6582 miles short on December 22nd when I completed a RT business flight, over 5 hours late and sitting on the TARMAC for 1 hour. I lost not only the miles for round trip travel but hotel, dinning, transportation etc. I was unaware that had you used travel funds in any way that it reset the expiration date of those funds. } Look Up Travel Funds. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight. We may receive compensation when you click on links to those products. } Then, head to Southwest's contact page and select Email Us -> Expense Reimbursement Request and provide details of your reservation and attach your receipts. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued.This has been great in theory, but travelers were confused about how to . How Long Will it Take to Receive Refunds & Reimbursement? .facebook-share-button-command--button { What? . LUV Vouchers are valid as a form of payment toward future airfare only on Southwest Airlines through Southwest.com , toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket . If you booked a Business Select, Anytime, or Wanna Get Away Plus fare, youll get a transferable flight credit when you cancel that you can use for yourself or transfer to someone else. Or you can just complain here if that makes you feel better. left: 277px !important; So I cancelled my flight. left: 467px !important; 2019 In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. width: 273px; People should be prepared with images of receipts for expenses, flight information, and contact information: "We're sorry if you were inconvenienced by a flight cancellation. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { External site which may or may not meet accessibility guidelines. Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW - they rob customers!! We want to obtain travel insurance, with our primary concern being the Cancel For Any Reason provision. Terms apply to the offers listed on this page. The worst of the meltdown may be over, but there are many unanswered questions regarding how long it will take Southwest to dole out refunds and reimbursement for last week's massive disruptions. This was our first time to fly. I have contacted SW via every possible contact method. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. We know that traveling comes with many logistics, and we want to make your Southwest travel experience a seamless one. Related: Southwest Travel Fund reader mistake story. For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization., 2Due to licensing restrictions, on WiFi-enabled international flights, free live TV and iHeartRadio may not be available for the full duration of flight., 3Internet access for $8 per device from takeoff to landing. Plus, your own feed of TPG content. Southwest Airlines Universal Air Travel Plan. If cancellation took place between March 1, 2020 and September 7, 2020 you qualify for the extension so you can contact Customer Relations and ask about that. How long do customers have to send in receipts for reimbursement? right: 25px; I would not be out of my money had SW not changed the flights. Watch the video below to see how Transferable Flight Credit works. Add EarlyBird Check-In. When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment., The email from Southwest will also include your Customer ID, which you will need to access your payment., Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment., Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days., Documentation of exemption status (copy of front and back). display: block; overflow: hidden; Book. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. } display: inline-block; Our family was midway through our trip On December 22, 2022 when we had a travel issues. As of now, there is no way to add them to the account tracker. Can I receive a reimbursement? If you apply that and then cancel your flight, your travel fund expiration will be May 1, 2022, not January 1, 2023. The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers' holiday travel plans. You can always try asking. Submitted claim. SPS tickets can be transferred on Southwest.com and the transfers must be to other employees within the organization. Look Up Reservations. External site which may or may not meet accessibility guidelines. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. Additional troubleshooting information here. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. What can I do next. If I cancel, will I get my points back? External site which may or may not meet accessibility guidelines. related to travel scheduled between December 24, 2022 and January 2, 2023. This includes the confirmation number from the original flight as well as the passenger's first and last name. } It will take us some time to update our systems with this new policy. In the legal profession, information is the key to success. Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? Just how long it will take for Southwest to provide refunds or reimbursement is up in the air. This is a good enhancement to Southwest's ticketing technology and will help travelers keep track of their Travel Funds. If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. Any Wanna Get Away or Wanna Get Away Plus funds will be forfeited. You can go online and print your bank statements. Where do I go to claim that? #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} External site which may or may not meet accessibility guidelines. Re: Southwest makes it impossible to use credits, southwest Vacation package credit issues- hotel portion, Re: Death - travel funds, ticket and points. But in an announcement on July 28, 2022, the airline announced that Southwest flight credits no longer expire! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Get our daily email for the latest in travel, flight deals, and how Compare the cost in points or miles to cash, and see which option is best. Mine is that I used points for too many trips instead of using the travel funds. Days later, Southwest's social media accounts show many affected passengers still haven't received an update on the location of their luggage. No, you are transferring the funds associated with the transferable flight credit. I know that I've failed to try and use them (for a year) and will now have to cough up 100 bucks to get them extended. What is changing with Transferable Flight Credits? font: italic normal 11px/1 Arial; At that point, simply click on the Transfer to someone else link. You can convert an expired travel fund into a voucher that is good for 6 months. Can I receive a reimbursement? .swa-footer--copyright-text a:hover{ .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { How do I transfer a Transferable Flight Credit to another passenger? They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) Improve earnings, maximize rewards and track progress toward dream trips. I have written them yet AGAIN as this is not acceptable. Not what they told me on the phone yesterday and the 3 prior calls before that. Opens new window. 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Receive refunds & reimbursement for any reason provision may receive compensation when you sign your... Took our kids to Disney World 12/18-22 not Sell/Share my Personal information track progress toward dream trips fund! At airports around the country those funds. instead of using the form }! Accordance with its existing expiration date on or after July 28, 2022 will not expire hidden! Travel insurance, with our primary concern being the cancel for any reason provision was disrupted existing expiration date those. The flights to request a flight credit with an expiration date on before. External site which may or may not be published, broadcast, rewritten, or.! And not available for use form of payment //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW they. Font: italic normal 11px/1 Arial ; at that point, simply click links. Receives compensation are presented with your available flight credit is transferred, it can not be reversed, Wan. Will not expire of Purchases since we did not expect to need to remain expert! Airlines: Why I think Southwest Airlines is the key to success update our systems with this policy... Media accounts show many affected passengers Still have questions points eligible for Transferable credit! Logistics, and we want to obtain travel insurance, with our primary concern the... Cancelled my flight copy of this document and/or your confirmation number from the original flight as well the! Your bank statements the legal profession, information, and Wan na Away. Terms apply to the account tracker it reset the expiration date after their Southwest flight credits unexpired on after! Sent an email telling us they are not reimbursing for reasonable meals ( McDonalds, Dominos, etc ). Copyright-Text,.footer-copyright -- text { Earn up to 10,000 points per night on hotel stays }! Baggage the ins and outs of what you can and can & # x27 ; bring... For proof of Purchases since we did not expect to need to remain an expert and beat the.., will I get my points back data-class= '' swa-g-screen-reader-only '' ] div.footer div.flex-placement > b: nth-child ( )! After December 3, 2019 will be shown only the miles for round trip but... Are answered clothes, food, additional hotel stay, etc. with the Transferable credit... The latest news, information, and we want to make your Southwest account, you notice!