I have a 9 month old puppy who went into surgery for scrolled catilage and extra tissue in the eye. The staff here is incredible and I would absolutely recommend it to anyone who has an emergency with a pet. IMO and in my experience they are all about taking your money and taking advantage of your grief and love for your pet. Its about how they took advantage of her & how they treated her & her cat. AWFULLUNPROFESSIONALEXPENSIVEAGGRESSIVE BEHAVIORAGGRESSIVE LANGUAGEFOLLOW UP CALLS NEVER HAPPENEDHAD TO CALL SEVERAL TIMES EVERY DAYTHEY ARE NOT READY FOR COVID, THEY DO NOT HAVE A SENSITIVE COVID PROTOCOL, they just let you wait outside at 20F without much info and they get annoyed at your calls (Covid HAS been going on for 1 year, they should have this together, waiting rooms, heat LAMPS etc)They should be inspected AND FINED. P. Its difficult to write a review when the end result was the euthanizing of our cat, however, ALL of the BluePearl staff were courteous and wonderful given our circumstances. Lastly file a complaint with the BBB. I ordered a refill for him on one week and when I didn't pick it up the next week they called me. Now my last dog "Samson" was on allergy medication. I chose to put down my 3 year old dog because I couldnt stand to see her struggle and suffer. It is really sad because they are the only game in town that has ultrasound and MRI, and CAT scans in an emergency basis as well as in general. The littlest logical disagreement or opposing logical opinion can set them off like I'm there to serve them and take care of them. But watch everything your doctor does, and don't let them do tests without consulting with you first. Some of these people I really don't think have a heart. I waited two days for a call back TWO DAYS. BluePearl Veterinary Partners provides emergency vet services & specialty medicine for pets throughout hospital locations in the US. We offer radioiodine I-131 treatment for cats with hyperthyroidism and have the ability to provide hemodialysis to patients with specific types of kidney disease. Pets are family members, and when an emergency happens, cost is typically not a factor. Of course it was expensive, but the staff was forthcoming about costs, and gave us estimates and options along the way. We have more than 30 veterinary specialists (doctors who have additional experience and certifications in their fields) and top-notch veterinary nurses. A big thank you to everyone there. The front desk staff are very nice and accommodating. I am so pleased with the care my cat received during his stay at Blue Pearl Southfield. BIG difference. I suppose it comes down to money. BluePearl Pet Hospital in Southfield, MI is a 24 hour emergency vet and specialty animal hospital serving the greater Southfield Allen Park, Berkley, Beverly Hills, Birmingham, Clawson, Commerce Township, Dearborn, Detroit, Ferndale, Franklin, Farmington, Keego Harbor, Livonia, Milford, Nort Read more Ask the Community Ask a question Immature in a lot of ways, and incapable of being compassionate and understanding of someone's pet that is sick. He saved our dog once already. Abby wa breathing fast unresponsive and suffering. They wanted $5000.00 just to watch my gal overnight, and another &5000.00 for surgery. They wanted to treat her pain and fluids. Because we loved her so much we took her home and had "Lap of Love" come to our house the next day so Godiva could be with us for her last moment. Unfortunately my boy was to sick so we had to let him go but Dr. More. When I called for prescription to stop it, would not give it unless I came in for another exam. Whichever path you take, know that BluePearl is committed to your development and growth every step of the way. Bottom line, my dog died in my arms that night. But some of the managers and employees can be insensitive and difficult, at a time when you are trying to help your dog. We we arrived we were told they were at capacity. Sun. I was sent home and waited . You guys take advantage of people in their most difficult times. This place is not always pet oriented or customer oriented. Please send your experience and complaint to the State Licensing Board. At no point though, did I feel like the staff or Dr was only interested in money. This is an emergency/specialty hospital, you can't expect to get cheap care here. Business Hours. There is no communication among doctors, no supervision or management in doctors performance. She helped discharge my cat and was so sweet and caring, even knowing her for a few minutes she made me feel a lot better about the whole situation. Meet our team of veterinary specialists here to help you and your pet. and she listened as I cried my eyes out and she comforted me and never rushed me to get off the phone. Unconscionable. The staff did not think anything of it. The tech knew it was outrageous for she kept her thumb over the amount. Anything medical that is done for humans to animals is expensive. They have customer relations but they don't do anything. I called them to report the issue. Dominate search results. Yelp users havent asked any questions yet about. 18# dog in 6/16/18 for pain in left rear leg after chasing squirrel & making sharp turn. I received a call from a admin that said she would have to ask the doctor and she would call me back. Lastly I'll state, What a sad excuse for a pet care facility. The vet called and said she was worried. That's a classy way to deal with a family that just experienced the loss of their family member. This place is not always pet oriented or customer oriented. As others stated - this is a money driven business, rather than a compassionate vet clinic.The person was cold, mechanical and I doubt ever was a pet parent. If I was dealing with someone else's animal and I couldn't give them 100% of everything I had, I would go look for other work..because I wouldn't be able to sleep at night. Worst experience ever at a veterinarian. Learn more about veterinary specialists. I stand by my statements. Bluepearl Veterinary Partners - Southfield, Worst experience we've ever had at a vet , these people are the most unsympathetic people to the family's of the furry family members , heartless and only worried about payment not the care of the pets you bring in . Very pleasant and caring as should be the case. KEEP YOUR PETS AWAY! This place needs shut down and investigated and I will be turning them in to the board of professional responsibility for investigation into the practice. When I arrived Abby was in a coma completely unresponsive. Save my name, email, and website in this browser for the next time I comment. BluePearl Veterinary Partners Southfield, Michigan USA Phone: (248) 354-6640 Web: https://bluepearlvet.com/ Category: Veterinarians BluePearl Veterinary Partners, BluePearl Vet Southfield, MI Mistreatment of Animals, Harming Animals, Scam Vets Southfield Michigan Business Rating: Tell us has your experience with this business or person been good? Some of these people I really don't think have a heart. PETS in Lancaster is the best ER in the area. About the Business BluePearl Pet Hospital in Southfield, MI is a 24 hour emergency vet and specialty animal hospital serving the greater Southfield Allen Park, Berkley, Beverly Hills, Birmingham, Clawson, Commerce Township, Dearborn, Detroit, Ferndale, Franklin, Farmington, Keego Harbor, Livonia, Milford, Nort Ask the Community Ask a question So I got the second opinion I wanted and the cost was zero ! Tammy the vet tech was the only good thing about this place. For someone who bills himself as an emergency veterinarian they fall far short of that and instead appear to be a profit making factory. Took her to my regular vet who did surgery and saved her life; her surgery was $1800. Never again. They were very nice but that is greedy and they are taking advantage of people's emotions and their love of their animal. They're going in, turning a quick $$ and running away with the money!! Mars Petcare is the worlds leading pet nutrition and health care provider, and joining the family provides BluePearl new, unprecedented opportunities for growth and support. I now understand how they paid for their spa-like atmosphere of their office. Their RX charge 5x as much vs my filling at pharmacy or online. If you want cheap, go somewhere else. They determined Godiva had other issues on top of kidneys. Dr. Lee, and Dr. Campbell are wonderful! Even helped us figure out our best options. My 15 yr Ragdoll kitty has tumors on his chest that was diagnosed from an ex-ray taken Saturday at at my vet in Plymouth. Our Blue Pearl Southfield, MI hospital was the first private practice, multi-specialty veterinary hospital in the state. My first visit cost $292. They saved my babys life. I explained that a yellow discharge leaked from his eyes forcing him to keep them close. HIS EYE LOOKS 100 TIMES WORSE THEN BEFORE THE SURGERY! Without their quick and knowledgeable action, she would not have made it. My normal veterinary dentist left the practice and Blue Pearl was recommended. He let me know that the critical care doctor would take over and call me in a few hours. Grow your business. When my cat finally stopped eating by nauseous, they finally assigned the other doctor for reassessment, then finally came up with a diagnostics when its too late. Wouldn't do it! As with everyone else, I was given a range of the possible cost of the bill. Both of these vets get us right in and treat him wi We have been a regular client for almost 3 years now as our dog has had 2 successful eye surgeries and is seen regularly by Dr. Aquino & Dr. Romine. The tech was laughing saying she was over medicated of course no doctor around. I prefer a clean, not fancy but professional looking clinic where the staff actually cares about the pets and their caretakers and try to keep costs reasonable so we can do our best for our fur babies. They treat them like a DOLLAR SIGN--nothing more! Their staff is impatient and disrespectful. I am so pleased with the care my cat received during his stay at Blue Pearl Southfield. If youre looking for a place to bring your pet, Blue Pearl is an excellent facility with an incredibly empathetic and compassionate staff. They are transparent and caring. All of the care specialists were concerned and helpful. For appointments with one of our specialists, please ask your family veterinarian for a referral. I will not go there again. They told me (shamed me actually) into saying that the dog would only live another 3 months without treatment. She said I missed the 4 hr window to reverse the clot and basically there was no hope. Shop 2023 Chevrolet Silverado 1500 vehicles in Southfield, MI for sale at Cars.com. Took my a After a long internet search I figured out she had parasites and a $65.00 treatment took care of the problem. I said we would wait in the parking lot and call back in 30 minutes. The first time, he was sedated and allowed to fall off of an ultrasound table. Claim your profile to access Trustpilots free business tools and connect with customers. This place is amazing my dog Jack has a had two surgeries done there now by Dr. Maxworthy she is amazing and so nice and the rest of the staff is amazing too. To make a long story short, I was in the room saying goodbye to my completely deaf 16 year old beloved cat that was trying to look at my face. Date of experience: December 29, 2022 Useful Share Deanna Craig 3 reviews US Oct 28, 2022 I am a pharmacist and it just seemed a bit overdone. The doctor on call called me while I waited in car ( thanks to covid protocol) and said he doesnt see a blood clot but will have cardiology take a look in the morning. He had a long list of health problems and the doctor and staff were extremely careful with him, as he was very sick and old. Tammy the Vet Tech was great though! Our veterinary specialists work directly with your primary care vet to understand your pets condition and develop the appropriate treatment plan. I cannot recommend this place enough for emergencies and specialized treatment. Each time has been an emergency, and stressful for me and the dogs. They treat them like a DOLLAR SIGN--nothing more! Needing emergency help for a pet during any late evening is wrought with anxiety but from our initial phone call, care on arrival, to the expedient evaluation of our pet was above reproach. BluePearl Veterinary Partners-Southfield 29080 Inkster Rd Southfield MI 48034 (248) 354-6640 Claim this business (248) 354-6640 Website More Order Online Directions Advertisement Hours Mon: 12am - 12am Tue: 12am - 12am Wed: 12am - 12am Thu: 12am - 12am Fri: 12am - 12am Sat: 12am - 12am Sun: 12am - 12am Website Take me there Payment American Express More recently, they have been an excellent care team for our cat who was diagnosed with cancer, among other things. We had moved to West, Alissa H. said: We've been in twice for non-routine visits for our dogs and have been, DeAnn L. said: In my 30 years of being a pet mom, I have never experienced such a, Niky K. said: I didn't look at the reviews before I went here today but they live up, Kitty C. said: This place is awesome! If you take your animal here then you are risking their lives. We took her home in worse shape than she arrived, we need to do more tests was what we were told. What if what if we would have listened to the quacks here and had the dogs leg amputated. Dr Roca and the staff at Blue Pearl in Lakewood, CO gave swift and effective treatment for 24 hours, stabilizing our dog. They were polite and caring, professional employees . Worst veterinary experience I have EVER had- DO NOT GO HERE!!!!!! I waited more than 6-weeks for an appointment. The equipment they have could definitely be useful in saving your pets life or stopping their suffering, because of the information these machines can give. He said he'd look into it. She subsequently needed two transfusions and a long term regime of steroids. Still no response and that was over a year ago. We are the largest group of board-certified veterinary specialists in southeastern Michigan and have a fully-equipped 38,000 square-foot specialty and emergency pet hospital with the capacity to care for 40 to 50 patients at a time. This place has changed Names/Owners TWICE in the time I have been going there. I took her to the emergency vet in Plymouth then to BluePearl the next morning. I decided to bring my puppy home instead of keeping her overnight (due to the cost) and thankfully she is back to normal. Was there 2 hrs & CCL diagnosed. I wanted an ultra sound so Blue Pearl worked us in today 11-15-2021 in under 30 minutes . If I was dealing with someone else's animal and I couldn't give them 100% of everything I had, I would go look for other work..because I wouldn't be able to sleep at night. This place is amazing. Submit. check back often for more services! This place is amazing. We left. We've also been through ER a couple times, the visits were okay but each time it has always been at least a 2 hour visit. She listened and soothed my heart by telling me that I don't have to lose my kitty, but what to look for in his actions to let me know when he is ready. Immature in a lot of ways, and incapable of being compassionate and understanding of someone's pet that is sick. If it was possible to leave a minus number of stars I would. No, "I'm sorry to hear that", nothingI complained (in person) a couple weeks later to the clinic manager and he listened and said it shouldn't have happened that way. The customers hands are tied because there are no other emergency hospitals that are open 24/7 with their resources. I know I was being overly cautious by bringing her to the emergency Vet but wanted to make sure everything was ok. Tammy the vet tech was very nice and very friendly. Of course no treatment would be started until they got their money. Thats why youll find cutting-edge technology and equipment at the majority of our hospitals. Read the reviews on this place and other emergency vet facilities. Located nationwide, BluePearl Veterinary Partners hospitals offer specialty and emergency care for. Our 24-hour pet hospital is located in Southfield and also serves Allen Park, Berkley, Beverly Hills, Birmingham, Clawson, Commerce Township, Dearborn, Detroit, Ferndale, Franklin, Farmington, Keego Harbor, Livonia, Milford, Northville, Novi, Oak Park, Plymouth, Redford, Royal Oak, South Lyon, Taylor, Walled Lake, Westland, West Bloomfield and Wixom. They could confirm from the ex-ray it is tumors without a cure. Christine Parizeau- Birmingham, Michigan. Blue Pearl helped our puppy get better when she started collapsing and we didn't know what she had gotten into. Want to learn more about what its like to work in the veterinary field or at a BluePearl Pet Hospital? When presented with the final bill, I told the desk assistant that was a gross amount and her response was that they are an emergency facility. all rights reserved. Would also love a location downriver! This place is amazing my dog Jack has a had two surgeries done there now by Dr. Maxworthy she is amazing and so nice and the rest of the staff is amazing too. They dont have any good equipment and each time, we had to move out pet elsewhere for more money IE Metropolitan in Malvern (sucks and same deal) or University of Penn Ryan hospital in Philly (wonderful but also very expensive). Blue Pearl requested $2300.00 to leave our pup and have them evaluate her, after spending $1400.00 at the other vet. The day before the procedure an admin called to cancel saying you should ask your local vet if they have time BEWARE- Blue Pearl has a new corporate owner and is NOT the same vet it once was with a positive legacy reputation! I just dont want anyone else to have to feel like this. But some of the managers and employees can be insensitive and difficult, at a time when you are trying to help your dog. The tech was lovely and treated my dog and I with respect More, Update to the comment made by the manager. Unconscionable. In the morning i talked to a useless tech who said Abby was not in pain. When your pet needs emergency care, seconds count. Money is all they care whout. I felt very confident having them care for my sweet, sick kitty. Michigan Veterinary Specialists is a BluePearl Veterinary Partners hospital. Their quick response, diagnosis, and honesty will never be forgotten. For what they charge why not? This time they deemed my dog wasnt an emergency. That night I visited with her she could not even walk. The next morning, I was told and additional $700.00 was required. They have customer relations but they don't do anything. He saved our dog once already. Not a good sign. BluePearl - Southfield. We got NO info from the person on the phone other than we had to come in for a $240+ consult with a vet. The equipment they have could definitely be useful in saving your pets life or stopping their suffering, because of the information these machines can give. Yelp users havent asked any questions yet about. They do not offer dialysis which would have probably extended her life. I took my 2 year old rot in for an ultrasound for a possible foreign body in her stomach. As pet owners we need to save $$ where possible so our money can go to actual treatment, not getting raped on medication costs. So i had to decide the worse. The tech just kept giggling that she was doped up. Took my a Were committed to making your veterinary visit as smooth as possible. I am so impressed with Blue Pearl's ENTIRE staff, and the facility. He is home resting now. Was kept waiting over three hours while they took routine service calls from established patients not in emergency form. The doctor and tech were very caring and knowledgeable. They quickly found that her bladder was extremely full and she was unable to empty it herself. BluePearl Pet Hospital in Southfield, MI is a 24 hour emergency vet and specialty animal hospital serving the greater Southfield Allen Park, Berkley, Beverly Hills, Birmingham, Clawson, Commerce Township, Dearborn, Detroit, Ferndale, Franklin, Farmington, Keego Harbor, Livonia, Milford, Nort Ask the Community Ask a question They took him in and cared a lot. They said they were not at capacity and if I came right over, I might be able to get in. I could never afford it. Caring for your pets is our passion. When I told them no, the vet decided my dog was stable enough to come home. I had to wait over a month for the appointment. No treatment and a life without the misery of Chemo/Radiation and ripping out her rib cage!! They were straight up with how much it would of been. We are available to help if your pet has an emergency when your family veterinarian's office is closed. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We also ensure all reviews are published without moderation. No apology or condolences after my cats death. If there was a zero star this ER would get it. Were happy to help. Pre-paid 24 hour overnight stay. 2023 BluePearl Holdings LLC. Are you up to the challenge? $5,000 for a 2 night stay, bladder stone removal surgery in his bladder as well as urethra, & got him neutered while we were at it. BluePearl Pet Hospital in Southfield, MI is a 24 hour emergency vet and specialty animal hospital serving the greater Southfield Allen Park, Berkley, Beverly Hills, Birmingham, Clawson, Commerce Township, Dearborn, Detroit, Ferndale, Franklin, Farmington, Keego Harbor, Livonia, Milford, Northville, Novi, Oak Park, Plymouth, Redford, Royal Oak, South Lyon, Taylor, Walled Lake, Westland, West Bloomfield and Wixom communities. There are a lot of Very SAD Situations on this site and More people need to take time to report medical board! The tech was lovely and treated my dog and I with respect Update to the comment made by the manager. My poor baby was breathing fast st least 50 times a minute wouldnt focus on me and could not respond. I had a German Shepherd, "Samson" who was being treated for Allergies (spent over $4,000 on the allergy test alone and additional on the shots every 21 days). Blue Pearl is a criminal organization who only cares about money. 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