In some cases, you might be able to argue that they are discriminating against you. Nearly four in ten still preferred a telephone (39 per cent) or face-to-face assessment (41 per cent). Four in ten claimants (41 per cent) preferred face-to-face assessments and similarly 39 per cent preferred telephone assessments. The survey then went on to discuss video calls as an option. Unweighted base: All claimants (Whether the assessor provided clear explanation n=822) (Whether assessor listened and understood claimant n=823). PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! In addition, claimants were asked to identify any topics in relation to their condition that they found difficult to talk about over the telephone. Overall, 94 per cent reported they were satisfied or very satisfied with the assessment. Those reporting mental health conditions were also more likely to report difficulties (32 per cent) than those who did not report mental health conditions (19 per cent). All face to face assessments have been suspended for at least 3 months. Over four in five (83 per cent of) claimants experienced no technical difficulties during the call. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and Eighty-nine per cent had the other person join from the same location, for 11 per cent the person joined the call remotely from a different location. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. The points you score for each kind of activity in a section are added together to reach an overall score. How do I pay for private treatment and therapy? Claimants who went on to say that they preferred face-to-face over telephone assessments were less likely to report the information as helpful (84 per cent) than those who preferred telephone (92 per cent) or expressed no preference (93 per cent). They can help you feel more comfortable, add information to what you say or take notes. They had 45 per cent predicted probability of preferring telephone and 35 per cent face-to-face but this difference was not statistically significant. You can score enough points and get either the daily living part, the mobility part, or both. For example, we can estimate the average likelihood of all claimants preferring telephone assessments firstly as if all claimants were male and then estimate this again as if all claimants are female, while keeping all the other variables in the model at the values reported by respondents in the survey. Over six in ten claimants (62 per cent) had experience of a video call. Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. someone helps or encourages you to go out. With this choice of video introduced, claimants who had originally expressed a preference for a face-to-face compared to telephone assessment were most likely to stick to their view (83 per cent of this group continuing to say that was their preference) whilst those previously preferring a telephone assessment were more likely to shift view with 77 per cent continuing to choose a telephone assessment and 16 per cent switching to choosing a video assessment. 25p per mile) to help towards fuel. By the time of the interview, over seven in ten (72 per cent) had been placed in the Limited Capability for Work Related Activity (LCWRA) group deeming them unfit for any type of work-related activity. Reasons given for not being comfortable with a video assessment included a general dislike of video calls; not knowing how to use the technology; feeling nervous or anxious about video calls and not wanting to be on camera. Email: psi@nationalarchives.gov.uk. A health professional will carry out your assessment - they'll write a report and send it to the DWP. You are most welcome to join today! Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. Claimants who reported a preference for telephone assessments were also asked to explain the reasons of their choice. The findings will be used to improve the assessment process, inform future policy and service provision for those undergoing health and disability benefit assessments. When all other relevant variables were controlled for, those awaiting an assessment outcome were equally likely to prefer either telephone or face-to-face assessments. hello. Physical and psychological or mental examination: If obligated, and with your consent, these health professionals will administer a short physical and mental function examination. Those who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those with a condition that mostly affected their mobility or their stamina or breathing. and Pensions or any other government department. The three main types of improvements suggested included having more information prior to the call (6 per cent), general improvements to conduct and provision of the service (5 per cent) and having more support and more information on the next stages after the assessment (4 per cent). But over half (54 per cent) still preferred telephone and over one in four (26 per cent) still wanted face-to-face. Once the questionnaire is returned to DWP, the claimant is referred for an assessment with an assessment provider (AP) if a decision cannot be made via a paper-based review. Seventy per cent of those placed in the LCWRA group stated a preference for telephone compared to 42 per cent of those awaiting further assessment. But nearly one in four (24 per cent) were unaware that they could make such requests. However, about one in five (21 per cent) said they would have liked more information about what would be covered. The most common reasons given were feeling better able to show their condition during a face-to-face assessment (69 per cent); finding it easier or more comfortable to speak to someone in person (47 per cent); easier to communicate with the assessor (43 per cent) and easier to build rapport with the assessor (20 per cent). Nine in ten (91 per cent of) claimants said they received this information. Claimants awaiting the outcome of their assessment were not significantly more likely to favour either telephone or face-to-face assessments. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. a friend of mine has been on pip for 2 years. This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. This group is referred to as the unknown outcome group. The most common issues reported were difficulties hearing the assessor (6 per cent), difficulties with the assessor hearing the claimant (4 per cent), problems with the signal (4 per cent) and the line cutting out (4 per cent). The WCA survey was conducted in two waves between 18th August 11th October 2020, with new and repeat claimants who had a WCA telephone assessment between May and July 2020. More than once: Can you repeat the activity as many times as you are required to? Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Claimants who had initially opted for face-to-face over telephone were least likely to change their view at this stage. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). Claimants were asked to rate how comfortable they felt sharing information about their health condition or disability over the telephone. All interviews were conducted via telephone and lasted around 25 minutes. Other reasons included wanting face-to-face contact (24 per cent), questions not being tailored to claimants circumstances (21 per cent) or general discomfort or emotional difficulties undergoing the assessment (19 per cent). The data was weighted to be representative of age, gender, type of assessment and assessment outcome. This is why you should always renew your PIP form to make sure that it corresponds well to how you are coping with your mental health condition. Claimants who said that they would feel uncomfortable or very uncomfortable with having a video assessment were also asked for their reasons. They later changed the award because they looked into everybodys claim as they felt they hadnt been someone goes out with you. Nearly one in three (32 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. Around one in ten (13 per cent) said they had no preference. Satisfaction was highest among those placed in the LCWRA group, those with mobility conditions, and those who said they preferred telephone assessments over face-to-face. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Around six in ten claimants (59 per cent) reported no difficult topics. Similarly, those who had been disallowed PIP were more likely to say that they would have liked more information about what to expect (40 per cent) than those who were awarded PIP (22 per cent), or those with an unknown outcome (20 per cent). This assessment is also not depending on your medical treatments. Claimants whose claim had been disallowed were more likely to say that video allows them to see the assessor and build rapport with them (60 per cent, compared to 37 per cent of those whose claim had been awarded). We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Claimants with mobility issues who did not feel comfortable with video were less likely to report it would make them nervous or anxious (14 per cent) but were concerned about explaining their condition fully (9 per cent). Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. These kinds of professionals ensure that those requiring help and assistance from the Government are able to get it and play a key role in the health system. This will indicate when your appointment will be for PIP assessment with questions on mental health. Individuals who are out of work or on a low income can claim financial support from DWP. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what poppy123456 Community member Posts: 38,820 Disability The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Check if youre eligible for PIP. Do be advised that the 'DWP' call handlers are not PIP advisers. What a bad day is like for you - for example, on a bad day, Im so depressed I cant concentrate on anything, and getting out of bed is a huge struggle. Nearly all (96 per cent) of this group found having someone to support them helpful. If you adjusted the date by your own without letting the assessment provider know, this is considered as discrimination and you should call your local Citizens advice for help with this kind of situation. Helps you take control of your household spending. Ninety-five per cent agreed that the assessor explained clearly at the beginning what would happen during the call and 78 per cent agreed that the assessor listened to me and made sure they understood what I was saying. You are most welcome to join today! Be yourself; you want them to see you how Sarah Cheesbrough. Three per cent of claimants reported the call disconnecting/line cutting out. The work coach will take into account the claimants health condition or disability when considering what work-related activities and availability for work are included in the Claimant Commitment. Then get someone to come and sit with you at the next one as support? You can score enough points and get either the daily living part, the mobility part, or both. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Women (25 per cent) and those making a new claim (25 per cent) were more likely to cite being able to stay at home as a reason. They are there to ask you questions and are not there to ensure you get PIP. Nearly one third of this sub-group (31 per cent) felt they were just unable to fully explain the impact over the telephone and needed face-to-face contact. structure and follow a path to a location you know and it doesnt concern much on how you get there, structure and follow a bus or train path to a place you dont know, Deal with places that you dont recognize, if necessary, leave the house due to stress or anxiety, you need help and assistance but dont receive it, your stress, anxiety or other mental health concern make it hard for you to go out, you find it difficult to deal with sudden changes to travel, for instance, roadworks or diversions, you only try travelling during quiet periods of the day, for instance, when the shops arent busy or theres less traffic on the road, someone assists or encourages you to go out, your mental health concern makes using a bus or train challenging, you cant structure a path to an unfamiliar location yourself, you find it hard to deal with sudden changes to a trip, for instance, bus diversions, train cancellations. The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. I am worried about the cost-of-living crisis, Requesting adjustments to the PIP assessment, Planning your journey to the PIP assessment, How to claim travel expenses for your PIP assessment. Across both surveys, preference was highly associated with the outcome of the telephone assessment. However, as described above, this type of analysis does not let us take into account how this relationship might be influenced by other, co-varying factors. Nearly all (90 per cent) who recalled a communication found it helpful and 70 per cent of all claimants felt that no further information was necessary prior to the assessment. Can I cancel something I've done when I'm unwell? Similarly, awareness was higher among older claimants (69 per cent of those aged 55 and over, compared to 57 per cent of under 35-year-olds), and for those with mobility issues (65 per cent, compared 57 per cent of those with no mobility issues). This is in comparison to 21 per cent of claimants who expressed no initial preference between a telephone or face-to-face, and ten per cent who initially preferred a face-to-face assessment. What do you put on a PIP form for depression? Over four out of five (83 per cent) of these claimants found it helpful. After your PIP assessment with questions on mental health, the DWP will assess the following information with the supporting evidence if you are eligible: The DWP will give you a letter if you have claimed your PIP or not according to your PIP assessment report. If you want to know how often you have problems with the activities, fill out the form. This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. Around eight in ten (79 per cent) reported they were comfortable or very comfortable. For the most commonly requested adjustment of having breaks, the assessment provider was able to make the adjustment in 93 per cent of cases.

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