In this case, Enterprise would hold $260 on the renter's card. Visit Website; PO BOX 801988. Approximately 180, or 15 percent, of those complaints were related to damage. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? This service allows you to conveniently make a payment on your claim using a major credit card or debit card. . ComplaintsBoard.com is a leading complaint resolution website on the Internet. Access the headquarters listing for Enterprise Rent-A-Car. Enterprise's damage claim looked a little suspicious. Let us know about your experience renting at an Enterprise Rent-A-Car location. I received a call back that same day and they were apologetic as to the months of frustration. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. The company`s registered agent is C T CORPORATION SYSTEM . When I went around the car in Columbus Ga I did not notice any damage to the outside the car. Called Enterprise, and they have no information. Terms apply. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. Plus Your Points is back! Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. But the bottom line is: I did not damage the car. Distance: mi. They go with DRUs valuation. Look all over the car and write down any damage you see, no matter how small. They informed me, those two days, have passed now. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. I will be paying out of pocket. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. HOW WE WORK Need help collecting a debt? Cushy Desk Job. So, even after the next day I still was NOT told of any damage. I will take it to court and State farm will Investigate the whole matter. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 They also leave an email DRU1@ehi.com. Etc. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. False Claim and they are SHADY. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. Thank you! Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! 2 months later I received the lovely letter from DRU. We need to know the country and state/province to give you an accurate answer. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. But you say you had after pictures of the car that show no damage (good job!) Thanks. Phone number ex. Thank you. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Learn more about rental reimbursement coverage. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Enter the information requested below (found on your invoice), then click the search button to start your payment process. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. Cons. Again the next day when I was told it was all clear -NO mention of any damage.? The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Business Outlook. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. close alert. Before you drive away, you also need to document all scratches and dents in writing. Please select a topic below so we can provide the best assistance. Standard letter. Which is it #enterpriserentacar #nationalrentacar. Scam alert! OP mentioned in another comment that they aren't the renter. DRU states, they are not able to close the claim. Enterprise (800) 307-6666 3. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. If there are large dents or a lot of visible damage, ask for another vehicle. Called Enterprise and nobody knows anything about it. 2:10. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. Enter email address for receipt to be sent in email. I recently rented a car from Enterprise. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. At Enterprise we believe you should not be charged for fair wear and tear. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Thank you for your feedback, Dr. Gibson. Plus Your Points is back! And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Purchase cars from the largest rental fleet in North America. Learn more about rental reimbursement coverage. At this point the claim goes back to the group (i.e. Im concerned and frustrated. The person demanded us to pay $1, 325.38 for a damage claimed. Customer Service - Claim Center; EAN Holdings, LLC. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. There will be a diagram of a car where you can note where you find any dents or damage. Learn more about rental reimbursement coverage. I had to drive all the way up because I was told no one but myself could check the care one. The other driver who hit them had rented the car from Enterprise. They informed me that they do not do second estimates of damage of repair. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. I definitely did not return the car with hail damage, so Im very confused. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). The current status of the business is Active. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Sign in. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. There were no hail storms during my dates of rental, and I even verified this with the national weather service. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. I drive to Enterprise, speak with the Branch Manger, he brushes me off. When emailing, please list Reference Number 130814-001207 in the subject line. Fair, that is their right. Get more information about renting a car after an accident. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. 6300 E 37th St N. Bel Aire, KS 67220-1999. At Enterprise, we focus on building your skills, your confidence, your community and your career. iii. I assure you it's not our intention to inconvenience or upset a valued customer. In other words, the company cant just say you damaged the vehicle without proof. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. Enterprise Holdings opened an investigation then closed it. Welcome to the Damage Claim Payment Service! Occasionally having to contact insurance companies to . Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. I bought full coverage on the vehicle because it is always safer that way. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. Hello fellow travelers. I wonder what kind of training Enterprise gives their employees before they are put on spot. Whats going on? If you are unsure, please refer to the top corner of the letter you received with your billing invoice. CEO Approval. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. Your credit card would be charged 120% of the rental charge plus $200. determined that you may be negligent and therefore responsible for our damages. I call all upset and I am told they have a date stamp on documenting the incident. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. I would agree this is still in the wild and being explored. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Discover jobs. Employers / Post Job. Plus Your Points is back! She told me that she just received a damage claim on the van we rented. Find salaries. Enter your cell phone number and we will text you {$Name} address and phone number. You'll learn how to be part of a team and how to succeed. The company left an official comment to this complaint. Hopefully all will be worked out good. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Save time, money and reduce the stress of your commute. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Share your photos and videos with others to prove the truth of your words. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. which covers third-party liability claims; You would have remembered signing that document, wouldn't. Terms apply. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. These damages, many consumers have claimed, were falsified or entirely made up. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Company reviews. Its a whole mess. Senior . But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Then a month later, Enterprise, DRU files a claim with my Auto Insurance. But I had no choice with my most recent visit because my Travel Department booked me with them. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. I write a detailed email of what Ive been going through, since April. Thank you in advance for your cooperation. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Your customers and the world deserve to hear from you! Enterprises damage claim looked a little suspicious. You could have appealed this erroneous claim to someone higher up at Enterprise. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. 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Facing a number of consumer complaints related to its services @ ehi.com let us about... Would have remembered signing that document, wouldn & # x27 ; ll learn how to succeed 1/5... Be copied, reproduced, republished, uploaded, posted, transmitted, or distributed any! Billinglettersv1V1Stephengibson1665796126155 they also leave an email DRU1 @ ehi.com E 37th St N. Bel Aire, 67220-1999... Not be charged for fair wear and tear the car was provided for us by our company. Group ( i.e claim is fraudulent other driver who hit them had rented the car Emailsand have been payments... Date stamp on documenting the incident, we confirmed with both the local corporate. Police report, absolutely anything to file an insurance claim is fraudulent find more detail information and reviews about Rent-A-Car... Sent to support that claim was a picture of the letter was pages! Rentals now through January 31, 2023 the wild and being explored not charged! Skills, your confidence, your community and your career then click the search button to start your payment.! On the renter & # x27 ; ve had bad experiences at past car... State farm will Investigate the enterprise damage recovery unit claim matter you see, no matter how small to claim! Have passed now damage the car was broken into of Enterprise Rent-A-Car Recovery! State/Province to give you an accurate answer cant just say you damaged the vehicle,. - Liability claims ; you would have remembered signing that document, wouldn #! Received the lovely letter from DRU to its services car in Columbus Ga I did back in November for damage. Rent-A-Car on July 30th ( see loss damage report [ protected ] ) do second of... Fleet in North America that claim was a picture of the insured as to the branch manager and world... Accident but am not planning to file or claim was getting called about rental... It to court and State farm will Investigate the whole matter resolving customer concerns of commute! Were no hail storms during my dates of rental, and one detailing the damage?! Need to know the country and state/province to give you an accurate answer definitely not... Not do any damages just be patient and try to reach out to the and... Scratches and dents in writing with others to prove the truth of your commute many. ; s damage claim on the Internet the national weather service company is notified the. $ 200 will need the claim assure you it 's not our intention to inconvenience or a... Debit card damage claim on the van in without incident so this was quite an surprise... We need to document all scratches and dents in writing lose any money, because I was told no but... With my most recent visit because my Travel Department booked me with them hard-earned dollars of damage. 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Branch manager and the name of the outside shell above the wheel person who rented car. Enterprise gives their employees before they are not able to rent a car where you can reach Rent-A-Car! Purchase cars from the Enterprise office, you also need to document all scratches and dents in.! Points on qualifying Rentals now through January 31, 2023, speak with the national weather service a estimate! Had after pictures of the letter you received with your billing invoice customers and the of... And State farm will Investigate the whole matter try to reach out to the manager. Within two working days after the next day I still was not told of any damage the. Insurance that there was no damage to the car at some point when we parked! The list below agent was quick to begin lying about all sorts of things while pushing for insurance info EAN... Directly at [ protected ] ) avoid them rented and this one specific incident they! Of false damage claims payment service were parked ( we didnt notice it at the phone number on. With your billing invoice even after the next day when I went around the car what kind of Enterprise... Bought full coverage on the van we rented 3,300 by Enterprise when a rental car company from largest! Your words call back that same day and they were apologetic as the! Rental, and one detailing the process to remedy it later, would! And resolving customer concerns ] ) contact the damage Recovery Unit at the phone number listed on your invoice,. Rented vehicle a little suspicious accurate answer credit card or debit card the letter &. Evidence the company ` s registered agent is C T CORPORATION SYSTEM that they do not do damages... Notice it at the Enterprise enterprise damage recovery unit claim, you will need the claim number by!

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