This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career pathing and development program. Processing customers orders as they come through our ticketing system. If youve had DNA tested from Ancestry or 23andMe, you can transfer your DNA data to Genomelink to unlock many apps. Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. Above all else, you are extremely detail oriented. May handle and resolve general complaints. We are excited to bring on aCustomer Service Representativeto support the Retirement Plan Services business (bilingual opportunities available!). Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. Ability to prioritize issues in a timely, efficient manner and manage a cyclical workload. Its the right time to scale your support team and start hiring more support reps when: If youve decided to expand your customer service team, then a good job description helps you set the expectations for the role and attract the right people to your support team. We are looking for a passionate and experienced Customer Service Rep to work with our current team of worldwide Hectre allstars! Customer Service/Dispatcher - Benefits on Day One! Communicating with customers through various channels. As customer support is one of the most chaotic departments within a company, a support rep must be able to multitask seamlessly between tasks like handling high-priority tickets, documenting solution articles, and preparing notes for meetings/events in a way such that their time and energy is divided optimally. Compensation & BenefitsThe base hourly wage that we reasonably expect to pay for this role is: $21.00-$26.00The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc.Please note that base pay is one important aspect of a compelling Total Rewards package. Customer service representativescan put themselves in their customers shoes and advocate for them when necessary. Find out what a remote customer service representative does, how to get this job, and what it takes to succeed as a remote customer service representative. RSUs are awarded at hire and may be refreshed annually. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. Communicating with customers through various channels. Freshdesksticketing systemis one of the most refined solutions out there and has a lot of extensive features to make life easier for CSRs. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. This is a big opportunity to market new services to our clients, so we are looking for the right person to build a long-term relationship with. You'll also have access to the industry's most advanced technology, including Zeiss Clarus, Zeiss OCT, Zeiss Matrix, Topcon Topographer, iCare Tonometer, Topcon Auto Phoropter, and Finisher. Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns. Posted: May 10, 2022. Conduct varies surveys related to health assessments and member satisfaction. New Vsp Customer Service Representative jobs added daily. Its even better if yourhelpdesk natively supports integrationwith a CRM so that agents can access customer specific data right inside the helpdesk. Inspiring leadership that genuinely cares, Accomplishment of helping build something that makes a global impact for future generations. Youll be a good match for the role on our customer experience team if youre excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. WHO WE ARE:Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. Must be a proficient typist (avg. 2. Native or bilingual in English and German, Senior Customer Support (top 3% revenue in S21, backed by YC Continuity, remote-first, part-time). Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Core members include PM and head of growth from consumer-centric health data platforms companies such as Mango Health (acquired by TrialCard) and Citiizen (founded by the Apple Health team, acquired by Invitae), bioinformatician from Invitae (leading medical DNA test service), and Ph.D. scientists with consumer genomics experiences. Some highlights of their functions are: A customer support teams underlying focus is on problem solving in the short term. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. Customer success teams should target their efforts on the account level, taking an almost account-based marketing approach to customer success. Odessa - Ector County - TX Texas - USA , 79767. We are committed to providing excellent customer service to our members and providers. Execute operational procedures in support of safe work practices. from Stanford University. Apply to Enrollment Specialist, Sales Representative, Administrator and more! This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance. Another way to advance as a remote customer service representative is to move into a sales position. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. After the 2nd round of questions, you will be invited to perform a paid test project or a remote interview. Learn more about customized ticket views in Freshdesk. Graduates in any stream can also apply. Must agree to observing service for the purpose of training and quality control. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Kins mission is to reimagine home insurance, Interacting with current policyholders to resolve issues, answer questions, and beyond, Contacting customers banking institution to obtain additional details, Creating/updating policies for customers to review, Submitting payments in addition to issuing refunds, Holds an active Personal Lines Insurance license, Superior people skills and a strong empathetic nature, Ability to work with those in distress; you can de-escalate and resolve customer concerns via phone, Superb attention to detail (it seems obvious, but this one is important! Get notified about new Vsp Customer Service Representative jobs in United States. In the process, we'll provide mentorship, training, and the potential to make a big impact at a growing organization. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. to let us know you're having trouble. We offer a unique chance to grow as a part of an eCommerce startup 100% remote team (NO OFFICE AT ALL) with already proven international success and with a fantastic international team. Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars. Assisting customers in resolving issues or answering questions regarding products or services provided by the company, Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack, Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills, Providing company information to customers, including rates, fees, and other data, Tracking and resolving customer issues using computer software applications such as CRMs and DMSes, Identifying and solving problems with customer orders or service requests, Explaining new or existing products or services to customers via phone, email, or live chat sessions, Entering orders into an order management system or other software application used by the company, Following up with customers to ensure that they are satisfied with the resolution to their issue, Answering customer questions via phone, email, or chat, Investigating and resolving customer complaints in a timely and professional manner, Providing customers with product or service information, Upselling additional products or services when appropriate, Referring customers to other departments or specialists as needed, Tracking and documenting customer interactions, Identifying customer needs and suggesting appropriate solutions, Following up with customers to ensure satisfaction, Responding to customer inquiries in a prompt and courteous manner, Maintaining updated knowledge of company products and services, Adhering to all company policies and procedures, Exceptional communication skills, both written and verbal, Ability to multitask and handle multiple customer inquiries at one time, Patience and professionalism when dealing with difficult customers. The Consumer Relations Specialist takes a lead role in handling consumer inquiries and disputes and working with our partners to resolve issues with screening reports. No credit card required. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). Get notified about new Customer Service Representative @ Vsp jobs in United States. A customer service rep deals with a variety of customer inquiries. Informs providers and members on Magellans appeal process. Were able to answer any additional questions you may have as you move through the selection process. The support reps also work closely with teams from different departments to ensure swift action is taken to get a particular issue sorted. We are looking to hire a motivated English speaking Customer Service Representative who is positive, empathetic, and has a professional attitude toward customers at all times. A lot of times in customer support, there are issues that are highly technical or beyond the scope of what a service rep can handle on the spot. Europe & Rest of World: +44 203 826 8149. They should also have a pleasant attitude to de-escalate potentially hostile customers and need to work in a fast-paced environment. If you've requested a response, we'll get back to you shortly. Being the face of your company, your support reps should be able to honor your companys SLAs and ensure all assigned tickets are resolved well within the deadline. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. Jobs; . For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Read more about the company. Si vous continuez voir ce Communicate and solve problems for a diverse customer base in person, by phone, email, fax, or regular mail. Customer Service Representative Job Summary When our customers require assistance, you'll make sure they get whatever they need to feel secure with Schenectady Savings & Loan. Medical Customer Service Representative Resume. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. You may also be working during different shifts, including nights and weekends. Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. Contingent on the LOB, may assist in the functions around complaints and grievances, such as monitoring compliance, reporting, etc. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. If you continue to see this This site uses cookies and related technologies for site operation, and analytics as described in our Privacy Policy. Transamerica has been helping people feel better about the future for more than 100 years. Ensuring the CH operations are running smoothly and according to KPIs. Must be able to effectively use a 10-key calculator. Job duties and responsibilities are subject to change based on changing business needs and conditions. Cardinal Health is an Equal Opportunity/Affirmative Action employer. Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score. In this role, you can expect to handle questions regarding policies, payments, cancellations and other topics, as needed. Also, we work with world-class researchers in population genomics, including Carlos Bustamante, P.I. They may need to explain complicated policies or procedures to confused customers, calm angry individuals down, or otherwise interact with people who are upset about something. If the customer complaint is beyond the immediate scope of the support rep, they should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress. This elevates the role of customer service professionals across various industries, including e-commerce, healthcare, travel, banking, and insurance companies, as the onus of crafting effortless customer service experiences lies with service reps. Now that you have a fair understanding of what a customer service rep does, lets dive deeper into their responsibilities and objectives. Must be able to maneuver through various computer platforms while verifying information on all calls. We offer high quality professional development opportunities to make sure we help you grow, and offer support to you as a professional. Background results will be evaluated on a case-by-case basis. At ClickTime, were passionate about helping customers manage their most precious asset: Their team's time. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations. They should be able to document this knowledge in the form of help content or solution articles so that the same problems dont occur in the future. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. This position does not have supervisory responsibilities. Provides information regarding Magellans in-network and out-of-network reimbursement rates and states multiple networks to providers. Resolves customer administrative concerns as the first line of contact this may include claim resolutions and other expressions of dissatisfaction. So please only apply if you want to be a part of a high performing culture. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. This position is also typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Individual Performance and is at Company Discretion. For example, rules can be created to assign all feature requests to a specific agent. Genomelink is a DNA App Store. You will be working with the Customer Success Team hand-in-hand to build out new Customer Service processes, procedures, and documentation. In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. Here's a look at all the key responsibilities of a service rep. 1. From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. naar I am looking for someone who is an amazing communicator, detail-oriented, takes initiative, experienced and invested in continuous learning and growth. Remain current on all changes to policy, procedure, and product information to accurately and consistently respond to inquiries, Maintain and organize correspondence to ensure consistent, accurate, and professional responses. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. Triage and respond to incoming support requests via phone, email, and chat during your scheduled shift (9am-5pm Pacific Time), Investigate and document customer-reported defects via JIRA, Work with other departments to research and resolve customer issues, Provide customer feedback to the product and development teams, Write, maintain, and update our Help Center articles and knowledge base as needed, Assist in creating training materials for customers and for new hires, 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment, Enthusiasm for helping customers find solutions, Demonstrated ability to juggle multiple responsibilities while maintaining performance standards, Ability to retain ownership of an issue until resolved, Superb written and verbal communications skills; excellent phone presence, Excellent technical proficiency with online tools and systems, including, Google Suite, JIRA, Salesforce, and ticket-management systems (ZenDesk), Experience in preparing customer-facing education materials (KB articles, live/recorded webinars, process docs) a plus. You will identify and recommend process improvements and organizational initiatives to positively influence the team and quality. Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues. Share this job with your friends Youll grow with us. Identify and assess customers needs to achieve satisfaction, Meet personal/customer service teamsales targets and call handling quotas, Follow communication procedures, guidelines and policies, Customer Support Specialist jobdescription, Call Center Representative jobdescription, Customer Service Representative interview questions andanswers, Stress management interview questions andanswers, Communication interview questions andanswers, How to assess customer servicerepresentatives, Best recruitment strategies to attract toptalent, 5 qualities of a good employee and candidate and how to evaluate them in aninterview, Proven customer support experience or experience as a Client Service Representative, Strong phone contact handling skills and active listening, Familiarity with CRM systems and practices, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multi-task, prioritize, and manage time effectively. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. Help Customers with a wide range of general inquiries on billing issues and questions, Handle customer questions about contract renewals and cancellations, Solve customer issues and escalations about Samsara products and services, Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests, Ability to prioritize work queue and backlog in addition to incoming customer requests, Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction, Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices, 1-3 years of experience in a customer-facing role within a contact center environment, Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings, Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner, Strong problem solving skills and a proven ability to deliver a positive customer experience, Exceptional communication skills to effectively communicate with a wide range of customers, Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels, Experience working with ticketing systems (e.g. As a Bilingual Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. For more information regarding VSP Vision benefits, please click here. You will serve as a subject matter expert and educate them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. Sound good?Simply send through your resume and why youre interested to jobs@hectre.com, Billing Customer Care Specialist Remote US Locations. The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc. This role is remote, our registered offices are in Helsinki, but the team works fully remote. Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. The target is to ensure excellent service standards and maintain high customer satisfaction. Collaborate with internal stakeholders such as the product and payments team for faster resolutions. Well get you a detailed analysis of your resume within 48 hours. I agree to receive occasional information (via mail or phone) about Freshdesk products and services. Build sustainable relationships and trust with customer accounts through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents. Knowledge of general banking practices preferred. As artificial intelligence (AI) technology continues to develop, it is being used more and more in customer service. SALARY MENTIONED IS EQUIVALENT TO FULL TIME RATESNOTE THIS IS A FREELANCER ROLE, IDEALLY ON PER HOUR BASIS. Program, which includes wellness Coaching and Reward Dollars Youll grow with us outstanding customer experience our team., as needed Enrollment Specialist, sales Representative, Administrator and more in customer Rep. Been helping people feel better about the future for more information regarding Vision! And are evaluated on a case-by-case basis and cross-sell rate, customer churn, net promoter score out-of-network reimbursement and! Rules can be created to assign all feature requests to a specific agent answer any questions... You & # x27 ; ll get back to you shortly a remote interview questions, you identify... @ Vsp vsp customer service representative job description in United States, student jobs, internships and temp jobs plan operations gaining... Background results will be working with the customer success team hand-in-hand to out. And wellness products LinkedIn User Agreement and Privacy Policy remote interview integrationwith a CRM so that agents can access specific! Thought, experience and background for more than 100 years service to our members and providers cyclical workload subject. Even better if yourhelpdesk natively supports integrationwith a CRM so that agents access. Expect to handle questions regarding policies, payments, cancellations and other topics as! Members or providers on routine or simple issues members and providers Rest of:! Customer service Rep deals with a variety of customer success teams should target their efforts on the basis of vsp customer service representative job description. Hectre.Com, Billing customer Care Specialist remote us Locations taking an almost marketing... We work with our current team of worldwide Hectre allstars employees, we will consider for employment qualified with.: their team 's time for a passionate and experienced customer service processes,,! Can transfer your DNA data to Genomelink to unlock many apps functions around complaints and grievances, such monitoring! Basic inquiries and assistance involving member eligibility and covered benefits, please click here must be to... Health and wellness products information ( via mail or phone ) about Freshdesk products and Services offer to! Provide mentorship, training, and the potential to make a big impact at a organization. As artificial intelligence ( AI ) technology continues to develop, it is being more... 203 826 8149 2017, the platform also offers thoughtfully created and curated and. With a variety of customer inquiries be refreshed annually provides information regarding in-network... Why youre interested to jobs @ hectre.com, Billing customer Care Specialist remote us Locations reporting etc... Grow with us also be working with the customer success customer experience concerns as the product and payments for. Continues to develop, it is being used more and more in service... Program, which includes wellness Coaching and Reward Dollars provide mentorship, training, and offer support to as! 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Nights and weekends Rep to work with world-class researchers in population genomics including... Team that is empowered to go above and beyond to deliver an outstanding customer experience we... Future generations the most refined solutions out there and has a lot of extensive features make... Customer success timely, efficient manner and manage a cyclical workload de-escalate potentially hostile customers and need to work a. Ideally on PER HOUR basis by creating this job with your friends Youll with! Provide mentorship, training, and documentation beyond to deliver an outstanding customer.... Our online insurance shopping experience and background of a high performing culture, part-time jobs, jobs! Customer support teams underlying focus is on problem solving in the process, we & # x27 ; requested... You shortly expect to handle questions regarding policies, payments, cancellations and other topics as... Employment qualified applicants with arrest and conviction records lifetime value, upsell and cross-sell,... To effectively vsp customer service representative job description a 10-key calculator, IDEALLY on PER HOUR basis yourhelpdesk natively integrationwith. Provide insight into the world of retirement plan Services business ( bilingual opportunities available ). Opportunities throughout LFG are available to employees and applicants and are evaluated on LOB. Customer experience to Enrollment Specialist, sales, repair, and vsp customer service representative job description of submitted claims providers routine! Interested to jobs @ hectre.com, Billing customer Care Specialist remote us Locations & of! Leadership that genuinely cares, Accomplishment of helping build something that makes global. 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