The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. Head over to our Sailor App to sign the acknowledge form. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. Newsletter; Write a Review; Boards; . The safety and security of our Guests and vessel are paramount. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. Virgin Voyages shall not be required to refund any portion of the fare paid by any Guest who must leave the vessel prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the vessel for any other reason, nor shall it be responsible for lodging, medical care expenses, meals, return transportation or other expenses incurred by such Guest. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. Once you check in, youll receive your Band and board the ship. Back to My booking . The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. The Voyage will only be cancelled on the date we receive the notice of cancellation. 44 days or less before your departure date you must pay in full at the time of booking. A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. Get expert advice, insider tips and more. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. COVID-19 antigen testing prior to sailing. We are unable to guarantee that you will not be included in video footage and photographs on an incidental basis. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Fly round trip to London for as low as $431, Did Norwegian Cruise Line make its new ships too small? COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. Carnivals cancellation policy has changed recently to become less flexible. Check you've typed your email address correctly. Uber Cash and Uber VIP status is available to Basic Card Member only. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Shore Things. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. Conversely, It may be your Voyage sail date if that is the only thing you booked with us. We'll run a soft credit check to find special offers, but it wont affect your credit score. If this is not complete, we cannot let you board the ship. Complete the Voyage Well acknowledgement in our Sailor App, 6. Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. The contact page offers options for online chat, email message, or you may call (954) 488-2955. This site does not include all credit card companies or all available credit card offers. The first thing to know is that seven days beyond booking, your deposit is non-refundable. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). COVID-19-related requirements to keep our Sailors and Crew well. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. Check you've typed your email address correctly. Our ships are unable to offer specialized medical care, treatment, or equipment. We may have special and/or limited booking or cancellation policies in place for limited times, so click here or the Offer Terms and Conditions link below. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. Please visitthis linkfor more information regarding Shore Things terms & conditions. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. a Sailor has answered Yes to any question) Sailors will be asked, on arrival at the terminal, to meet with the Virgin Voyages medical care crew for an evaluation prior to boarding, The medical care team will decide, based on this evaluation, if a Sailor is fit to travel or not, If deemed not fit to travel, those particular Sailors will be denied boarding, We do not require travel insurance to sail, but strongly advise Sailors to purchase private travel insurance and make sure that it covers you for COVID-related expenses, At a minimum, you should have coverage for the cost of cancellation by yourself and the cost of medical treatment and assistance, including repatriation, or in the event of an accident or illness, It is your responsibility to make sure that the insurance you purchase is suitable for your particular needs, and to purchase additional or alternative insurance if required, Please read your policy details carefully and bring your policy with you, If you choose to travel without adequate insurance, we may not be liable for any losses suffered by Sailors with respect to what insurance covers, Self-isolating as a result of COVID-19 symptoms, Sharing a household or support bubble with somebody who has experienced COVID-19 symptoms in the last 14 days, If youre unsure as to whether or not youre in a high-risk health group, please call, We recommend that you wear a mask when you feel it necessary, wash hands frequently, and maintain social distancing when you can, When flying on planes or using car services like Uber or Lyft, we ask that you abide by their mask-wearing protocols, a blood cancer (such as leukemia or lymphoma), a weakened immune system due to treatment (biological therapy, chemotherapy, or radiotherapy). Refer to the links and sections below to review our terms and conditions in detail. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. As always, we recommend you purchase our Voyage Protection. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. For assistance, please call 1-800-430-5308, or in the UK +44-20-800-3688912. Sometimes it's worth a large investment to reap the benefits of a great credit card. Fare difference to pay. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). Guests requiring the use of service animals (US) or assistance dogs (UK and EU) are asked to notify us not less than 21 days prior to the Voyage. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. If you have not paid in full, any money you have paid will be refunded to the original form of payment. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. Nothing. Plus, your own feed of TPG content. Where necessary in order to comply with applicable safety requirements, we may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. Find out how here. 0:00. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. You can also email healthcheck@virginvoyages.com if you return with a positive result. Improve earnings, maximize rewards and track progress toward dream trips. Medications, swimwear, running shoes, party dress, Well need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. An inherent risk of exposure to COVID-19 exists in any public place where people are present. Guests requiring such specialized care, or Guests experiencing a medical emergency, may be evacuated to shore at their expense. Should you get Global Entry or TSA PreCheck? Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. 3. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours). Standard cancellation policies are found in the ticket contract. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. But if you need help, well do our utmost to provide it. Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. The good news for those itching to cancel a booking is that its easier than you might think with some lines at least for now. There's also a required health screening to be filled . On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. Thats especially true if your sailing is several months away. All the documents and completed forms we need from you before getting on board. Plus Ups are excluded. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. Regulations may include: 2. Beyond 121 days or more from the sailing date, Guest or Guests travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. - From 119 days up to 45 days from your departure date, your available options are: - At 44 days from your departure date, all funds paid are final. Having neurological conditions, such as dementia, can make you more likely to get severely ill from COVID-19. 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