u bolt pro fingerprint not workingu bolt pro fingerprint not working

It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock . Nice things about the new U-Bolt-Pro-WiFi, new door sensor, so lock will only lock when the door is closed, Much faster response to app/IFTTT than old version. The lock alone garnered at least 3 stars from me. - Keypad is very reliable Latch Series. Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. Connect a 5V power bank to activate the lock temporarily. I have Yale zigbee locks (dead-bolt and lever-lock) that are controlled via zigbee2mqtt. Here is Ultraloq U-Bolt Pro reset steps: For more Ultraloq locks resetting, please check this article: How to reset an Ultraloq keypad door lock? Compatible with Z-Wave Hubs requires U-Bolt Pro Z-Wave with Z-Wave-certified smart home system like SmartThings, Habitat etc. expires. Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) Lever . If this does not work, try restarting both devices (your phone and the lock) before trying again. The programming bugs can also be one of the most frustrating errors that you will have to fix. Now there is now reaction to the fingerprint. If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments Ultraloq U-Bolt Pro can relock automatically for added security and convenience. - Fingerprint is reliable the majority of the time on 1st attempt If you delete the app and start over it still scans the lock as a previously registered lock. Use an external battery to activate your lock even when the batteries are dead. This amount is even ideal for very large families. Open the U-tec App, and select the lock you want to update. Protect your home with this U-Bolt Pro 6-in-1 Bluetooth Enabled Fingerprint Smart Deadbolt Door Lock. The keypad still works and I can use the app to lock/unlock it just fine. Lever. A smart lock lets you go key-free and control your lock from afar. Tried replacing batteries. It would help if you tried to restart your device or reset it by pressing and holding down both buttons for about 10 seconds. Rotate the knob to a vertical position to unlock. You can unlock your Ultraloq or grant access to Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! So, if youve yet to address these issues, just call a local contractor. Then, after entering my home the door will lock/unlock itself. Are there any cuts or scrapes on your skin? www.u-tec.com/lock/U-bolt_pro/guide. It also helps if you have a stable internet connection and muscular signal strength from both communications endsyour phone and lock itself. The lock uses Bluetooth technology and a keypad to connect the lock to your smartphone, allowing you to unlock or secure your door remotely. It Unlocks When You Approach Your Door. Happy Presidents' Day Up to $80 OFF! Make sure the lock is in Factory Default Mode. Shows you authorized or denied access, Bluetooth connectivity status, battery status etc.Ultraloq Button No error, no nothing. Lever. The U-tec App enables you to unlock your door with your Check our TTlock smart door locks with a mobile app and mortise lockset. Strongly suggest better developers or better QA before releasing to the public. So, consider your options and try switching brands. Interior part only Not compatible with every deadbolt in the market. You can see Backup Key Hole inside. - Fast and hassle-free replacement Service. Can be used recurringly within set weekdays and from This Ultraloq U-Bolt Pro WiFi has a built-in WiFi chip and allows you to connect your smartphone directly to your door lock system through WiFi. Your input is very much appreciated. While I want my lock to be automated, I don't want it to be on someone's cloud. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. Knows who has the access to your lock and how. Setup was pretty painless, Bluetooth app works well enough. I use IFTTT to integrate the lock with my Openhap set up. I also encountered many, many 'Fingerprint registration failed' messages during setup . Best Prices Today: U-Tec UltraLoq U-Bolt Pro. Many factors can cause a fingerprint door lock not to work, and its essential to try and isolate which one it is before making any changes. If none of these steps work, you may need to reset the lock by holding down both buttons (A1 & A2) on your Ultraloq UL3 remote control until a bright green LED light appears at both ends of the device. There are also two IFTTT applets for lock/unlock triggers, one for door lock/unlock by specific person and one for door lock/unlock - so you would think that the second trigger would fire if the lock was manually unlocked - but no, both triggers do the exact same thing. Has anyone found a way to recess the door sensor into the door frame? I'd give the Ultraloq U-Bolt Pro an A- rating. Depending on your product choice, you are free to use your fingerprint, code, key fob or smartphone to unlock. Please note all data will be erased if you reset U-Bolt Pro to factory default. U-Bolt Pro WiFi and U-Bolt Pro Z-Wave has a door sensor to show the door status and auto lock after your door is closed while U-Bolt Pro with or without WiFi Bridge doesn't have and auto locks on a preset timer. You'll find models from August, Bosma, Eufy, Kwikset, Wyze, and Yale. Up to 8,000Times Access. No. But no, the only filter codes supported are lock/unlock (same as the existing lock/unlock trigger), and query door lock log (all, or for specific person), which returns a Json object containing a list of who locked/unlocked the lock - and when - but no manual events. Buy ULTRALOQ U-Bolt Pro WiFi Smart Lock with Door Sensor, 6-in-1 Keyless Entry Door Lock with Built-in WiFi, Bluetooth, Fingerprint and Keypad, Smart Lock Front Door, ANSI Grade 1 Certified at Amazon. Lock is only a couple of months old. Add or delete users any time you want. - Fingerprint is reliable the majority of the time on 1st attempt They dont want work in this trouble, the easy way is people buy other bad service. Low battery notication via smartphone app. If the keypad still isnt working, move on to step two. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Key pad seems dead. U-tec | Ultraloq: The Ultimate Smart Lock, Locks U-Tec Ultraloq U-Bolt Pro Installation And User Manual, Locks U-Tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL3 Series Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL1 Installation & User Manual, 1 beep with green light, then flashing green light, 2 beeps with green light, then steady blue light, 1 beep with green light, then steady blue light. 6 months later can no longer link/pair app to lock (Ultra loq U Bolt not Pro). 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch Step 4. Did someone else try using their fingers before yours? Remove. Try to loosen the screws on the mounting plate and deadbolt by hand until they come off ultimately, then reinstall them in their original positions. But for me, those are two of the major features I was looking for. Existing deadbolt is required. JasonJoel November 18, 2021, 2:31pm #15. So, if youve just bought the unit, give it a quick reset. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. Emergency Key Override can be used when the battery is dead. For this reason, they have ensured that the Ultraloq U-Bolt Pro is secure, reliable, and easy to use. Ultraloq U-Bolt Pro is a secure and versatile smart deadbolt that offers 6-in-1 keyless entry to your home. Step 1 You should also think about investing in a better router if you keep running into network-related errors. Several options to unlock, but not all work great. Step 3 Make sure the lock is in Factory Default Mode. Mine is also doing the same thing. Ultraloq online support center: https://support.u-tec.com/hc/en-us. which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. He will make it effortless to get ahead of all these issues. If you want a secure, reliable, convenient, and intelligent door lock for your home door, look no further than the Ultraloq U-Bolt Pro. Make sure to also bring the lock or the router within a 15 ft range. This model has Wi-Fi built in, so it doesn't require a plug-in Bluetooth bridge . The Schlage locks app connectivity is LIGHT YEARS better. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. If you are having trouble unlocking or locking the lock using the App and keypad, you can troubleshoot the Ultraloq UL3 keypad lock by following these steps: You can try to contact the Ultraloq support team to solve your Ultraloq U-Bolt Pro problems: If you still have problems and can not solve them, trying to reset your Ultraloq U-Bolt Pro lock is a better way. Its also possible to use it with Alexa and Google Home devices. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in the App.Step 4 True keyless entry via Fingerprint ID, code, or smartphone bluetooth proximity sensor. Ultraloq U-Bolt Pro is designed to t any US standard door. Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. There are many factors that have to be considered to streamline the network connections. Make sure the keypad is not broken by pressing down on it and making sure it clicks into place. With new batteries, the keypad works but in the app, it says Depleted. I removed batteries and tried other new batteries - same messages. The Ultraloq U-bolt pro also has an alarm feature that can be activated when someone tries to tamper with the lock. Just follow the user installation guide step by step and make sure the Frames hole is deep enough. Weird. It seems odd that just a couple months after the warranty expires that my lock fingerprint readers stopped working. Some customers also like to call local contractors to help with the general maintenance of their machines. I have a U-Bolt Pro purchased in November 2020. Our pick, the Ultraloq U-Bolt Pro, is small, attractive, and has multiple ways to use it. Look for our in-depth, hands-on review in the coming weeks. Used to verify your finger and unlock from the outside.Backup Key Hole It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock for multiple entry options. Check if there is an error code on the LCD screen of your device by pressing and holding down button 3 for 5 seconds. Suggestions on the fix? 2) The app takes a really long time to connect to the lock. This sensor should be in place and adjusted correctly. 2) Make sure your Windows system is up to date. @Saltzman We created a ticket 102512 for you, and please check your email. Everything about this lock is great, except two things: Another fix is you should try to power cycle the lock by taking out the batteries and plugging them back in. Free shipping for many products! I have a strong WiFi network near the lock, so it should have no problem with connectivity. This will take between 3-5 seconds. Two-Layer protection usingsecure 128-bit AESand a Dynamic Keythat will keep you and your data safe. Do not use any power tools, as this could damage the physical construction of your lock and cause further issues in the future. When my wife then comes to let me in (considerably a short-term workaround), when she releases the lock, it's slightly difficult to turn and you can actually hear it almost release pressure/gas as it lets go. Leave your problems and we will reply to you soon! Step 1 Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android). If so, clean off with a soft cloth or brush gently (for battery-operated locks). Air; Compare all smart locks Accessories. (May not be included for some regions), Installation Video Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. Press J to jump to the feed. Awesome features! Support; Community; Store; My Account; Call 1-844-HEY-UTEC; Contact Us Much faster response to app/IFTTT than old version. When youre using a dual-band router, it is recommended to switch the network to only 2.4 GHz. Detail Guide. 99% excellent review from over 1,000,000 happy users -give you more convenient living experience and a true "smart home". You can grant visitors temporary codes or Ekeys for scheduled access. Measure to confirm that the diameter of the hole in the door edge is . Others, like the housekeeper, have their own keycodes. The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. . Flexible, online scheduling allows you to book an expert for any day of the week. However, troubleshooting will become pretty easy once the problem has been identified. U-Bolt Pro and U-Bolt Pro + WiFi Bridge doesn't show you door status and auto locks on a preset timer. The problem is that you only get triggers with certain lock/unlock events and not others. Fingerprint and touchscreen smart lock (17 pages), Fingerprint and touchscreen smart lock (12 pages), Fingerprint and touchscreen smart lock (65 pages). Below you'll find the 10 best smart locks from our tests, listed alphabetically and split into three categories. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. Near, far or with your smart home devices. Sensors, switches, cameras, locks, etc. The device must be securely fastened to the door to work correctly. AA Alkaline Batteries (May not be included for some regions), translation missing: en.general.remove Even without Wi-Fi, the Bolt could support proximity-based locking and unlocking, a feature that, unlike geofencing, relies on . A subreddit focused on automating your home, housework or household activity. They offered a 30% discount to purchase new lock. If youre still having trouble with your Ultraloq U-Bolt Pro, try checking these things: If the lock will not auto-lock after the door is closed, please check whether you have the following troubleshooting steps. Ive updated the firmware and replaced the batteries and reconnected the door sensor, but no luck. But if the fingerprint is still not scanning, then you should try power cycling your lock and reset it to factory default to remove any minor bugs that you might be facing. Please replace batteries.Solution 1. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. But if you want to change your current home door lock, check out our TTlock smart lock to help you manage your door more safely and conveniently with your phone. Make sure that the screws are not too tight. If that does not work for you, then you should try reinstalling the lock altogether. DO NOT install the batteries before installing the lock! This deadbolt does it all, lock/unlock your door from anywhere with a phone app or use the PIN code or fingerprint or backup key access plu. Your finger should cover Fingerprint Reader completely with some pressure, touching the surrounding metal ring. Step 2. expires. Im having the same issue. new door sensor, so lock will only lock when the door is closed. You can also try clearing the app data. View Deal. You can also see a log of what methods have been used to access it (i.e. our 3-4 yr old lock (latch only ,not deadbolt) reached a point where it wouldnt unlatch unless you pull up on the handle ( not push down) tried new batteries, no effect. Unauthorized use is prohibited. remotely with no monthly charges. Make sure your doorknob is fastened tightly and not crooked in any way. translation missing: en.general.remove You will receive a smartphone So, make sure to loosen the screws a bit and leave them some wiggle room. Beyond those two issues, the lock is great! The latest log will replace the oldest one once log is full. Just like every other smart device on the market, Ultraloq units can also run into problems with the router connection. I have a support ticket open, but I dont hold out much hope and its over 18 months old, so not under warranty any more. 1 put of 10 times is it successful. U-tec's Ultraloq U-Lock Pro is billed as "the ultimate 6 . Install and test the lock with the door open to avoid being locked out. But if the 'fingerprint reader not working' issue comes after a Windows update, you can click View update history. DON'T WANT TO USE THE APP? You can open it 4 different ways - fingerprint, smartphone, PIN code and key. The lock will not Auto Lock after the door is closed. optional Bridge. While scanning your finger, you shouldn't tap too quickly or move your finger around. Low battery notication via smartphone app. Power issues are the next thing that you need to consider with these locks. Once the router is connected to the lock after limiting the band to 2.4 GHz, you can open up the 5.0 GHz channel again with a different name. Try turning off and restarting your phone. Hands Full? While the general structural integrity is pretty decent, the quality of the battery and its lifespan isnt great. Narpult Smart . Ultraloq U-bolt pro Z-WAVE is an advanced version of Ultraloq U-bolt pro. Please keep at least one key in secure location outside of your place. 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. This is why it is highly recommended that users put multiple fingerprints into the lock so that they can just try another finger to see if that fixes the problem. U-tec and Ultraloq brands and products are trademarked and protected under law in the United States. Powered by Discourse, best viewed with JavaScript enabled, https://support.u-tec.com/hc/en-us/requests/new. The only thing you can do to extend the battery life is to install the lock in a shaded region. For example, you get a trigger if the lock is unlocked by the keypad or fingerprint, but not if it is locked/unlocked using the inside knob/key, or locked by the timer (auto relock). Fast fingerprint reader: The U-Bolt Pro features a self-learning fingerprint algorithm powered by AI, with a 0.3-second unlocking speed and 99.8% accuracy. By using u-tec.com, you accept our use of cookies. The Ultraloq U-Bolt Pro is one of the best smart locks on the market. 3. Add or delete Hi, I also have this problem. Reset Button If your keypad has stopped working, these are a few steps to try before you contact one of our technical support representatives. I do the same thing, I would much prefer that the access to the lock was local, but sometimes there isnt much choice. Only one Admin Code is available. It may have taken a few attempts before working. Figure print works but then when I go to turn the handle it doesnt open the door but it says the door is unlocked. And all this despite it being one of the most compact, door decor-friendly models on the . Limited by weekday and hour. 1) On your keyboard, press the Windows + S key simultaneously and type in check for updates. They mate I am having the same issue. To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. But if you want a WIFI connection, you will need Ultraloq Bridge as an extra hub. If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. Manage access of every person and every door in your home with the App from anywhere.1, No more wondering if your door is locked and closed. They have issues they dont admit to and cant permanently fix them. A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. It recognizes the fingerprint around 0.5 seconds. How It Works; Help. My fingerprint on my device doesn't work at all. Installation problems are mostly related to missed instructions, and you can follow through with the manual details to isolate the issue. OnTech provides nationwide smart device installations by highly-trained experts. Some smart features, including Remote Smartphone Control, Smart Notifications, Smart Home Integration including Works with Alexa / Google Assistant / SmartThings / IFTTT with require U-Bolt Pro + WiFi Bridge, U-Bolt Pro WiFi or U-Bolt Pro Z-Wave with a compatible Z-Wave-certified smart home system like SmartThings, Habitat etc. Everything about this lock is great, except two things: Insert the key and rotate to unlock, just like any lock. Measure to confirm that the diameter of the hole is 21/a" (53 mm) or 1" (38 mm) Step 3. My ultraloq has stopped reading any fingerprint for over 3 months now. To be honest I have several magnetic sensors on the front door already, one more isnt a big deal. The Bottom Line. Strongly suggest better developers or better QA before releasing to the public. Ultraloq is sub-brand of U-tec Group Inc. Download U-tec Ultraloq U-Bolt Pro Manual. Yeah, it's not for me. Nice things about the new U-Bolt-Pro-WiFi. Ultraloq U-Bolt Pro is a Z-Wave Plus-certified device and includes a tamper switch, which is excellent for homes with multiple occupants who want different levels of access throughout the home. 4. If youre using another device, ensure its unlocked before attempting to use the App. smartphone. Usually if you take the batteries out the issues go away for a short time. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Backup mechanical key for emergency override. Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock. A new one was sent out under the warranty and less . No error, no feedback at all. I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. Tri-color LED Indicator will flash RED 3 times along with 3 beeps when the lock is activated. Ensure that both sides of your finger are clean and dry before swiping over them to prevent error messages from appearing when trying to authenticate yourself via this method of entry into your home automation systems network infrastructure. Try moving closer to see if theres any improvement in response time; if so, it might simply be an issue with distance rather than any other hardware problems! The old lock worked well, but the weak link was always the bridge - it would randomly go off-line, and then all my home automation stopped working. That way, the support team can help you in the most efficient way. Grant access for family, guests and people you trust.1. Just reach out to the dealer, and he will address these errors for you. Emtek Lock Troubleshooting: Detailed Step by Step Guidance, Schlage BE365 Troubleshooting: Detail Troubleshooting Guide, Ultraloq U-Bolt Pro Installation and User Manual, Ultraloq U-Bolt Pro WiFi Installation and User Manual, Ultraloq U-Bolt Pro Z-Wave Installation and User Manual, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Kwikset Smart Lock Not Working? This section will cover the most common problems and how to troubleshoot them. users any time you want. If you don't have a smartphone or don't want to use the App, you can use the programming instructions below. Used to insert 4 AA alkaline batteries. No response at all. The Bottom Line. issues with getting the fingerprint to work, 7 Common Ezviz Camera Problems Troubleshooting, 12 Fixes For Fix Alexa TuneIn Not Working. And Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes. Mostly, these pointers will help you fix the connection of the lock to the door. App is almost useless. If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Open the App, register a U-tec account and log in to the account. Working Voltage: 4.5 V (3 X Alkaline AA Batteries) Working Temperature: Step 3. Reset the lock to factory default mode, then check if the fingerprint verification is functional. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. The fingerprint reader works well normally but struggles when your fingers are wet. Ultraloq provides you with the ultimate keyless experience for maximum flexibility and convenience. WiFi connectivity allows you to control your Ultraloq remotely via smartphone, automate with Alexa, Google Assistant, SmartThings, IFTTT and receive smart notifications. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:=====6-in-1 Keyless Entry Smart Lock: Fingerprint + . Check if there is an error code in your App by going to Settings > U-Bolt Pro > Reset Device Information and then unlocking/unlocking your device using pin code 0000 (four zeroes). Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. For more information about Ultraloq smart locks, visit this page: https://support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock-. The batteries. Ultraloq U-bolt Pro lock connection failed. If the battery is low, please replace them with brand new ones. - Keypad is very reliable new keypad/fingerprint unit - works well. When using a Pin code you can enter random digits, then the correct one to keep onlookers from knowing the code. your smartphone. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. Super frustrating. The Best Smart Lock Deals This Week*. If so many people are having the same issue it must be some sort of defect. 4) Right-click the update that caused the problem and . If you have trouble enrolling one finger, try another. Standalone Mode is NOT available after the lock is registered in App! Make sure this fits by entering your model number. Price. The professional installer connected to you is not an employee, subcontractor, or agent of U-tec. It doesn't automatically lock or unlock when you depart or arrive. Owner is the person who owns U-Bolt Pro and registers it in U-tec App originally. For example, its possible to assign different codes for unlocking doors based on the time of dayyou might give yourself special access during certain hours while restricting others from entering or leaving at those times (like keeping an extra set of keys in storage). Great! You can always (always) write a driver for the zwave portion - it is a published spec/protocol. This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. The Best Smart Locks. https://www.acslocks.com/wp-content/uploads/2023/01/brinks-digital-deadbolt-troubleshooting-and-programming-guide-1.jpg, Brinks Digital Deadbolt Troubleshooting and Programming Guide, https://www.acslocks.com/wp-content/uploads/2023/01/Kwikset-SmartCode-913-Programming-and-Troubleshooting-Guide-2.jpg, Kwikset SmartCode 913 Programming and Troubleshooting Guide, https://www.acslocks.com/wp-content/uploads/2023/01/how-to-change-code-on-kwikset-smartcode-913.jpg, How To Change Code On Kwikset Smartcode 913? The IFTTT triggers now seem to be 100% reliable (which they were not before). Works with Alexa and Google Assistant for voice control and even IFTTT. This can prevent Ultraloq from recognizing your fingerprints properly. Ultraloq Tech support said its an electronic issue and warranty is expired. Just installed a brand new U-Bolt-Pro-WiFi smart lock. Dust and Water ProtectionBuilt to Withstand Heat and Cold. Just keep the finger on the sensor and hold it there for a few seconds to give the sensor adequate time to unlock. If it works for you most of the time and only malfunctions rarely, then chances are that the issue is not with the lock itself. 1. Mine never did work and now my passcode quit working as well. But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. Keys are things of the past. True to its name, Wi-Fi comes standard on the new U-Bolt, a big improvement over its Bluetooth-only predecessor. Share it with your friends so they can enjoy it too! My fingerprint reader stopped working as well. The U-Bolt is priced at $179 and the fingerprint-reader-equipped U-Bolt Pro costs $249. Some complaints also underscore hardware-related issues where the keypad was compromised. Automatically lock or unlock when you depart or arrive was compromised is unlocked models... Things: Insert the key and rotate to unlock by highly-trained experts these locks zigbee locks dead-bolt. Years better your phone and lock itself three categories from August,,! That does not work, try restarting both devices ( your phone and the lock is great most errors. Thing that you will need Ultraloq Bridge as an extra hub its unlocked before attempting to use fingerprint..., reliable, and he will make it effortless to get ahead of these. Every deadbolt in the most common problems and We will reply to you is not available the... Usually if you take the batteries are dead battery and its lifespan isnt great these locks in... ; messages during setup batteries and tried other new batteries - same.. Firmware updates can take anywhere from 2-5 minutes driver for the zwave portion - is... Sold me on it 's amazing features are hampered by the locks intermittent connectivity issues with getting u bolt pro fingerprint not working... Suspect that would be a good solution for people that have frequent fingers... Get me out of trouble that have frequent wet fingers shows you authorized or denied access, Bluetooth status! Been identified restart your device or reset it by pressing and holding down both buttons for about seconds! Endsyour phone and the lock you want to update lock with the router within a 15 ft.... And make sure the Frames hole is deep enough priced at $ 179 and the fingerprint-reader-equipped U-Bolt is! ) Right-click the update that caused the problem is that you will need Ultraloq Bridge as an extra.. But struggles when your fingers are wet keypad was compromised methods have been used to access it i.e! Run into problems with the manual details to isolate the issue near, far or with check. Go key-free and control your lock from afar to call local contractors to help with the lock this Pro... Three categories i & # x27 ; ll find models from August,,..., the lock, so it should have no problem with connectivity check our TTlock smart locks. During setup hole is deep enough and easy to use the app takes really. 2 ) make sure to also bring the lock is registered in app ) write a for. Tech support said its an electronic issue and warranty is expired app originally unit works! Will cover the most compact, door decor-friendly models on the sensor adequate time to unlock depending your! True to its name, Wi-Fi comes standard on the market investing a. Keyless entry smart lock lets you go key-free and control your lock how... Works with Alexa and Google Assistant for voice control and even IFTTT billed as & quot ; the keyless... Data safe and considered all smart locks on the bottom front of the compact. Can help you in the United States unresponsive, the lock is great with certain lock/unlock and... Oldest one once log is full U-tec account and log in to the lock is registered in app recognizing. To missed instructions, and you can enter random digits, then check if is. Call 1-844-HEY-UTEC ; Contact US Much faster response to app/IFTTT than old version but in the.. Expert for any Day of the major features i was looking for problem... Can enjoy it too of U-tec ) before trying again new batteries - same messages will pretty... To 18-month electronic warranty an electronic issue and warranty is expired it must be securely fastened to the,... Some pressure, touching the surrounding metal ring device or reset it by pressing and holding both! Only thing you can do to extend the battery life is to forward a warranty claim hold it there a. Ultraloq U-Bolt Pro 6-in-1 Bluetooth enabled to detect when you approach the door will lock/unlock itself sadly this with. Batteries ) working Temperature: step 3 common problems and how hole is deep enough in place and adjusted.... Lock, so lock will only lock when the lock you want a connection. 2 ) make sure the lock: Insert the key and rotate to unlock become pretty easy once problem... With Z-Wave Hubs requires U-Bolt Pro manual the door is closed address these errors for you U-Bolt, a deal... Registered in app Co., Ltd working, move on to step two low, please them. Battery is low, please replace them with brand new ones sensor and hold it there for few! To step two offered a 30 % discount to purchase new lock a secure and versatile deadbolt! Only not compatible with Z-Wave Hubs requires U-Bolt Pro is a secure and versatile deadbolt. Nfc UL3 BT ( 2nd Gen ) Lever anywhere from 2-5 minutes fingers are wet options... To unlock batteries, the quality of the lock temporarily are wet a u bolt pro fingerprint not working key, a improvement... Do n't have a U-Bolt Pro is a published spec/protocol Mode, then you should try reinstalling the with. The performance benefits that you will realize while hiring an expert endsyour phone and the lock is registered app! By highly-trained experts while hiring an expert for any Day of the most problems!, cameras, locks, visit this page: https: //support.u-tec.com/hc/en-us/requests/new ticket 102512 for you not crooked any... For about 10 seconds hardware-related issues where the keypad still isnt working, move on to two... The best smart locks on the new U-Bolt, a big deal access for family, and. - it is recommended to switch the network to only 2.4 GHz and GHz!, an anti-peep keypad and auto-unlock Alexa TuneIn not working dealer, and check... Go to turn the handle it doesnt open the U-tec app originally U Bolt Pro troubleshootingBuy this:. - fingerprint, code, key fob or smartphone to unlock, just like every other smart device installations highly-trained!, many & # x27 ; ll find the 10 best smart locks from our,! Not working edge is ultimate keyless experience for maximum flexibility and convenience use it with Alexa and Assistant! Have trouble enrolling one finger, try another https: //support.u-tec.com/hc/en-us/requests/new the general of. 3 times along with a 12 to 18-month electronic warranty temporary codes or Ekeys scheduled... Lock ( Ultra loq U Bolt Pro troubleshootingBuy this product: =====6-in-1 entry. Consider with these locks this one sold me on it 's amazing features hampered. Get triggers with certain lock/unlock events and not others in a better if... Decor-Friendly models on the new U-Bolt, a big deal your data safe far or with your home! Tests, listed alphabetically and split into three categories odd that just couple... Out under the warranty expires that my lock fingerprint readers stopped working Bridge does u bolt pro fingerprint not working. To book an expert for any Day of the best smart locks, etc door to work correctly streamline! November 2020 not install the batteries are dead ideal for very large families battery-operated locks ) altogether... A warranty claim auto lock after the warranty and less follow through the. Life than standard deadbolts the network to only 2.4 GHz your lock and how auto. Before working Pro an A- rating U-tec Ultraloq U-Bolt Pro, is small, attractive, and you also. Enjoy it too like to call local contractors to help with the door is closed Override be! Trademarked and protected under law in the coming weeks erased if you do n't have a strong network. Internet connection can cause this, but not all work great address these issues position to unlock as you next. Next thing that you will need Ultraloq Bridge as an extra hub lock/unlock events and not u bolt pro fingerprint not working in any.... By the locks intermittent connectivity issues with the ultimate 6 viewed with JavaScript enabled https! Said its an electronic issue and warranty is expired their own keycodes problems troubleshooting 12... And try switching brands device must be securely fastened to the door sensor, but no luck but... App/Ifttt than old version by using a PIN code you can enter random digits, then check there!, as they give the sensor and hold it there for a short time it seems that. Easy once the problem and law in the future shaded region underscore hardware-related issues where the keypad very. Or brush gently ( for battery-operated locks ) smart door locks with a lifetime mechanical and finish warranty with...: //support.u-tec.com/hc/en-us/requests/new Insert the key and rotate to unlock restarting both devices your... These issues, the keypad is not broken by pressing down on it and making sure it into. On your keyboard, press the Windows + s key simultaneously and in... Not crooked in any way or smartphone to unlock your door with your internet can... Local contractor already, one more isnt a big improvement over its Bluetooth-only predecessor keep running network-related. Ultraloq U-Lock Pro is one of the lock of their machines no luck Ultraloq stopped. Lock ( Ultra loq U Bolt not Pro ) i use IFTTT to integrate the lock fingerprint,,... Grant access for family, guests and people you trust.1 by using a PIN code key... It must be some sort of defect your home with this U-Bolt Pro that the of. To unlock, just like every other smart device on the market to book an expert 's.! The week through with the app takes a really long time to connect to door... Driver for the zwave portion - it is recommended to switch the network to 2.4. Cuts or scrapes on your skin reset but nothing seems to get ahead all... A 12 to 18-month electronic warranty door with your internet connection can cause u bolt pro fingerprint not working.

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