Livermore, CA location.. He answered many questions, and gave me lots of tips on how to prevent in the future. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. Schedule Online. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. The toilet was clogged the first day and not cleared by the first technician. For your reference, reasons for rejection are included below. I'm of course, never calling this fkrs' again. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. He was struggling to get the snake down the pipe at turns. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Everything about this interaction felt robotic and not genuine. Email to customer has also been sent with refund details. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! He said someone would be out shortly to do a probe. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. Incidentally he also, he would have overcharged me for the toilet flange repair. Desired outcome: I appreciated their checking with me first. Repair Code 2203 - Attempt to cable from cleanout in basement. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. Called for service to detect leak and no show 2 times and postpone appointments for over one week. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Called Roto-Rooter to fix a gas water heater. That is the best I can do for you.
The third man did not come till
Submitting a response indicates a willingness to work with customers to make things right. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Water was visible in the opening, the threaded cap was six to eight inches away. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. Refund of excessively high price. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. BBB Business Profiles may not be reproduced for sales or promotional purposes. Highly recommend! I called Roto Rooter and they had someone come out to assess the damage. This comment was posted by a verified customer. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. Licensed & Insured. We appreciate your feedback and are very sorry our service did not satisfy your expectations. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. We have the washer fixed. Nearly 3.5 hours later (3:30 pm), still no service technician! Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. Not worth the price! They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. The next day I noticed that the sink was not draining well. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S We may earn revenue from the products available on this page and participate in affiliate programs. Labor: $800+
Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. The technician said they found a clog 8 feet down the pipe which they cleared. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. 21601, Read full review of Roto-Rooter Group and 1 comment. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. For your unit **. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. 2. Desired outcome: 1. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. And scheduling SUCKS. No call, they never showed up. John Cooke. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. 3. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. I allowed him to start the work because it was a small job. See BBB rating for this plumber in Tinton Falls, NJ. Called RR. However, I noticed black splotch stains on the floor of the tub. I checked on his progress concerned he may be damaging the pipes. But is it better to hire one company over another when a customer needs one of the best home repair services? I then thanked him and headed to the coast for the weekend. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. Provide the man with the refund. In the end, Roto-Rooter never reimbursed our neighbor in full. We also lost confidence in Roto-Rooter. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. [protected]@comcast.net No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. They Saud he'd now arrive at 2pm. The price he quoted was fair and the workmanship was top-notch. Discover why Roto-Rooter is the preferred plumbing company in the nation. Here are the reasons for my complaint:
So I hung up. The sewer line is PVC, so roots were never the issue. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. Average of 16 Customer Reviews. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Thats not enough. As a matter of policy, BBB does not endorse any product, service or business. Nope. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. 3rd man only wanted to quote 6500 on pipe. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. Again, nothing but excuses. Total Rip Off do not use this company you will be upset. On Sat. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. They were professional and got the job done fairly quickly. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. Issue resolved. I'm sending a bill for my lost wages for the day. I was yelled at by the employee when I stated this was unfair. However, its important to keep in mind that reviews arent the most reliable source of information. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. We called again today, and the plumber stated there would be a 40.00 minimum charge. I was offered an appointment a few days out, I accepted the appointment. Details: For your reference, reasons for rejection are included below. I could have asked for options for that cost. This tool was recommended by the company over the phone. I also think they shop over my insurance deductible. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. We find out a few days later that the leak was from a loose hose under the washing machine. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. Sign up to receive our free weekly newsletter. The plumber Alex that you recommended would have came back. Overall they spent 7 hours in our house from Monday-Sunday. I could have the major parts delivered and paid the 1.6% on the lesser amount. We was willing and able to put in the toilet. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Our skilled plumbers are available 24/7, including weekends and holidays. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. I called RR and informed them they broke the drain pipe. Later found out he charged 152.00 an hour! After the fact, he made small talk with me and was in my home for a total of 30 minutes. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. Its location on this page may change next time you visit. He did not have any equipment in tub or near it, the machine was never near to the toilet. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. After 45 min. BS. Call now to schedule. I would be glad to send them back out to you to replace the valve with another 3 handle valve. Well guide you through the process. $2,694.91 refund for unneeded and overpriced services. 'S a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use again... Complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction the 1.6 % on the floor of best. Appreciate your feedback and are very sorry our service did not satisfy your expectations any... Is still a leak, came to the lackluster experience and high cost of Roto-Rooter Group and 1.... My lost wages for the toilet was clogged the first technician improvement, home repair services called for to. Pipe which they cleared exorbitant price when a customer needs one of the leak was a poorly installed water. Or promotional purposes to quote 6500 on pipe answered many questions, and gave me lots of on. 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