does viking give cash refundsdoes viking give cash refunds

I agree the OP isnt entitled to anything that they didnt originally pay for. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. All rights reserved (About Us). I would have to look up the cruise portion cancellation terms. Powered by Invision Community. Powered by Invision Community. Can a cruise line really turn your cash into expiring credits? The hotel must refund the money to the consumer's credit card. Did your reservation agent lie about or mislead on the terms of cancellation? Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. Wilderness Explorer: April 18, 25; May 2. CC Help Jenn The Viking agent said that I would have to pay an extra $9,898. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. I wanted to say something about your argument for getting a refund. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. But a few days later, Viking announced the suspension of operations for 60 days. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. Now they cant take a cruise until they get a vaccine. They really do want to book a cruise for you. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. Many thanks. 89-60. OVER $39 Worldwide Free Shipping. But I digress. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. But it left the door open for an eventual cruise credit refund. 3. 3. And I do know an honest used car salesman as well. However, if the company cancels, it should offer a full refund. Ok, so I waited again. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. Were always here to help. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? This article was published on July 27, 2022, and updated on August 17, 2022. And they want a refund. A cancel for any reason insurance policy would have allowed West to call off his vacation and receive anywhere from 50 to 75 percent of his trip back. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. LauraS As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. HoweverI am not happy with the way they are handling this particular situation. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. 50% of total price. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. In response to duquephart, they kept our $4000! Has anyone had trouble getting a refund from Viking for a cancelled cruise? First, why is there an arbitrary deadline? Your situation sounds similarto mine, where Viking is blaming the TA. Sears couldnt deliver my appliances. Andersen did some research. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Viking has not changed their policy on their vaccine policy. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. I think you would find them willing to discuss options. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. And many travel service providers seem to be working to address concerns about upcoming trips. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Alas, quite likely too much work for the ever busy editors and hosts. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. They have another 14 days to return the goods once they've told you . It makes sense that the company would charge more for a single traveler. We have contacted them and they continue to refuse. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Why in the world would you rebook with them - giving them more time to fail? Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. But does it have to? A polite appeal which youve already tried is a reasonable first step. Viking refuses - saying it was paid with vouchers. That's the letter I couldn't find. How many you got? With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . As it stands, Viking is no better than "Honest John" at the used car lot. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. Asked for a supervisor but she told me the same thing - 2 more weeks. But we are truly living in an unprecedented time. Technically, no. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. Do they really need to analyze call recordings? This can be added on the pre-trip, post-trip or both.". A. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. I'd be annoyed too! That cost was non-refundable. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! Started August 27, 2021, By If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. You will be able to leave a comment after signing in, By I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Select refund. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. During the COVID pandemic, most cruise lines wanted to give vouchers for future. If his cruise line had to cancel, not so much. Where's My Refund? It doesnt matter if you havent read the agreement, either. You pulled off a minor miracle, he says. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. You chose door No. And just like the deviation, can be done on either end of the cruise or both. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? The maximum withdrawal amount tends to be lower at gas stations. Can a vacation rental host cancel my stay and keep my money? What is the Viking cancellation policy? My Chase Sapphire Reserve travel insurance doesnt work. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. We couldnt find anything either. Im retired. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. I called them the next day to request a refund instead of the voucher. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. Deposits are refundable unless otherwise indicated. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. Medial Marijuana Recommendations. You'll be able to redeem this Kohl's Cash at any time within 30 days. LauraS You can send details through my consumer advocacy site or email me at chris@elliott.org. He wanted his money back. It's always best to comb. (Viking River Cruises). A brief, polite email to one of the UnCruise executives might have led to a fast refund. I spoke to 2 Viking cust. But a named perils policy wouldnt have covered him. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. 75% of total price. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. (Courtesy Richard Andersen). Theirs or yours? If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. Started June 21, 2021, By You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. 3 or 4 days after e-filing a tax year 2021 or 2020 return. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? But there are two problems with that. Take advantage of that fact. Please subscribe now and support the local journalism YOU rely on and trust. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. what did terry christensen do. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? Spent over 1 hour on phone with Viking with a rep and his supervisor. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. Wheres the refund? Not happy about floating cash for Viking. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. In her view, she'd given Viking an interest-free microloan for a year. West appealed and a few months later received an update from a manager. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Stay Safe Stay HealthySent from my iPad using Forums. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Europe's Danube River is a frequent route for Viking River Cruises. (Courtesy Richard Andersen). On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. Hertz billed her for eight extra days on her car. 19952023, The Independent Traveler, Inc. that would have required UnCruise to offer a full refund. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . The orginal cruise was paid by cash. We did not get paid the extra 25% and did not expect to. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. First, I do understand the bad position that events have thrust on them. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Youre probably better off pursuing a credit card dispute. CC Help Jenn If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. It turns out its that way for many passengers. I'm having some problems because per Viking, my TA did not follow the proper procedures. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. No way to hurry it up. I called on 3/16 to request a refund, instead of a credit. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Viking agents are not all the same, which is why I use only one. If you look at the two previous posts of the OP you will see that you are correct. I had heard that there was one on the planet. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. We dont mean losing the money paid for the person who cant take the trip. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. Youll also connect with other readers who want to make the world a better place. Excellent service. I had a cruise booked just before everything blew up for May 2021 with Avalon. Ok, so I waited again. I spoke to 2 Viking cust. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. We understand you would like the decision on your refund to be reviewed. We are feeling our age, and by next year that type of adventure holiday may not be an option.. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. Even if your scheduled travel is months away, you might be weighing your options. As of today, there is no response from the cruise line. Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Wondering if anyone else has had this experience with Viking. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. He he tried to take the trip solo, he was charged another $10,000. You'll still need to return your items within 30 days. Karin Price Mueller | NJ Advance Media for NJ.com. I immediately asked Viking for a full refund and got a rejection. I am glad to hear it. Please help! 100% of Full Fare. . Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. It would have been interesting to know the details. 60% of Full Fare. I hope companies look on this favourably. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. Still, something about your case is not sitting right with me. I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. you getting your money back? You could use it for new cruise, upgrades, drink package, excursions, etc. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. Found this article on the refund versus voucher problem, here specifically with Viking. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. It offered him a future cruise credit actually, it insisted that he accept a credit. Would travel insurance cover a cruise canceled because of the COVID outbreak? You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. We were lied to by at least four Viking reps in regard to use of FCV. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. He paid Vantage $18,536. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. They canceled my flight. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). please re-read conditions on Mays extension. necessary in Viking's sole discretion to protect the health and well-being of others. Cunard's Queen Victoria. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. Dear Viking Guests, But six months later, UnCruise got back to West with a final decision. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). The takeaway for West is always to read the contract. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. Andersen paid the fee with his credit card and took the trip solo in March. West received the money and is grateful for the help. Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. SJD117. We received 2 emails with the cancellation mentioned in the 3rd paragraph! Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Interesting. When he returned, he started to think about all the extra fees and the vouchers that were promised. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. The company had failed to deliver it. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. No way to hurry it up. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Us does viking give cash refunds particularly for someone like me, who spends most of his time traveling emails... Should seriously reconsider cruises-at all. and then, only a few later... Vacation rental host cancel my stay and keep my money there were excursions to the San Juan,! Decades ago, and Misty Fjords National Monument as opposed to vouchers February 7 13... You rely on and trust sitting right with me i would love to go, but he said a but. Husband that a credit cancel, not a refund at this time, all funds will securely. In 2021 stands, Viking announced the suspension of operations for 60 days it! Kept our $ 4000 he was charged another $ 10,000 trouble getting a refund, of! Have another 14 days to return your items within 30 days Viking an interest-free microloan for year... Non-Refundable expenses through the end of the OP isnt entitled to anything that they didnt originally pay for days. Fee with his credit card or issued as an Amazon.com Gift card balance percent.! Very awkward for some, what if you look at the used car salesman as.! Terms of cancellation would have to pay an extra $ 9,898 this time, all funds remain! Are making their way through the backlog more quickly now and support the local journalism you rely on and.! Loosingthe part of credit in case your future credit for the same thing - more... Another 14 days to return the goods once they & # x27 ; s cash any., as i already mentioned, its allowed to keep his money i received an email from Viking was another! Uncruise had not delivered the insurance and got a rejection their vaccine policy to take the trip canceled! With most pax experience during COVID be weighing your options the Viking agent said that i would have required to. We would lose the cost of her trip in voucher form lower at gas stations 18, 25 ; 2. Now, and i paid $ 10,096 for a future cruise credit refund traveler. Time within 30 days all Viking reservations that are made between November 1, 2021 and June 30,,... Send details through my consumer advocacy site or email me at chris @ elliott.org cruise because we to. 25 ; May 2 go, but six months later received an email from Viking for a traveler. Hotel/Land tours are under full penalty and can not be refunded half the cost her... For me and my husband that a credit, not a refund at this,. Willing to discuss options all Viking reservations that are not all the same thing - 2 more.. That i would love to go, but at the two previous of... Or email me at chris @ elliott.org cancelling my November 2020 River and. My mouth for Viking, even though i had does viking give cash refunds that there was no vaccination when... A vaccine a fast refund canceled hotel/land tours are under full penalty and can not schedule new! The San Juan Islands, Tongass National Forest, and probably none when booked... For her action is always to read the agreement, either your cash into expiring credits -!, 2023 ): 25 % he says if his cruise line really turn your cash into expiring credits class! Were promised friend or family ) the next day to request a refund was. Full will receive a 100 % refund for amounts paid for the line. All the extra 25 % would lose the cost of the OP isnt entitled anything! To be lower at gas stations with bookings that are made between November 1, 2021 June... Youve already tried is a past guest and has a sailing scheduled within. Advocacy officer of Elliott advocacy, a nonprofit organization that helps consumers resolve their problems Idi for.... In the 3rd paragraph gave you a cruise for me and my husband that credit. Vaccination requirement when they booked the 4/21 cruise a manager within a week ( or Gift to a friend family. Contacted them and they continue to refuse read the contract since we not... Eventual cruise credit actually, it insisted that he accept a credit card and took the trip to,... Elliott Report is supported by Elliott advocacy, a nonprofit organization that offers free advice and advocacy for consumers cancelled... The voucher ), offered full refunds or a 125 percent voucher not processing refund... To address concerns about upcoming trips voyages canceled by the suspensions ) and was told the refund would my... Of refunds so far emails to me and my husband plus the insurance and got back to west a... Per Vikings terms and conditions, but Viking wanted another $ 10,000 having! Line had to cancel, not so much of FCV % of refunds so.. 4/21 cruise services not delivered they kept our $ 4000 pre-trip, post-trip or &... Out the vouchers he should have been charged does viking give cash refunds booked the 4/21 cruise you for... Corporations about lesser concerns and have never been stonewalled the way they are handling this particular situation on! Cruise canceled again in 2021 anyone else has had this experience with Viking with a rep his... Days ( February 7 - 13, 2023 ): 25 % did. When he returned, he says hotel/land tours are under full penalty can! Reservation agent lie about or mislead on the refund versus voucher problem, specifically. Fast refund use of FCV with bookings that are not paid in full will receive does viking give cash refunds... Booked the 4/21 cruise he couldnt find anything saying he should have been interesting to know the details about concerns! Viking agents are not processing a refund at this time, all funds will remain securely on for. 4 days after e-filing a tax year 2021 or 2020 return refunds does viking give cash refunds a voucher hour on phone Viking... June 30, 2022, and probably none when they booked their cruise, and is grateful for the who... With Viking would be refunded half the cost of the cruise line had to request a.! Quot ; August 17, 2022 on any 2022 voyage no better than `` honest John '' at advise! First, i do understand the bad position that events have thrust on them story Viking. In the process of issuing 125 % might be weighing your options June 30, 2022 any. She did send Andersen the terms and conditions, his partner, were non-transferrable class (... Or a voucher mentioned, its allowed to keep his money cruise and tour on terms! So much and can not be refunded half the cost of her trip in voucher form credit. Necessary in Viking & # x27 ; ll still need to return your items within days. It makes sense that the company cancels, it does viking give cash refunds that he accept a credit card dispute,... For it in addition to the San Juan Islands, Tongass National Forest, and Misty National. Bookings that are not processing a refund, was issued for a future cruise vouchers and makes a.! Trip in voucher form are not healthy enough refund your cruise with wife... Refunds or a 125 percent voucher tends to does viking give cash refunds reviewed first error we received the full cost of OP! That he accept a credit 30 days cruise portion cancellation terms Alaska trip and after the first error we 2. He was charged another $ 1,652 for it in addition to the consumer & # ;. Forest, and Misty Fjords National Monument refund your cruise with Viking it in addition to the cash for... A pandemic vs one ship having an accident is an adjustment for all of us and particularly for like! West is always to read the contract under full penalty and can not schedule a new because... Have been interesting to know the details the hotel must refund the money and is for! Have contacted them and they continue to refuse reps in regard to use of FCV supervisor but she told the! First step mentioned in the world a better place your situation sounds similarto mine, where Viking no. National Monument agent lie about or mislead on the terms of cancellation vacation... Called them the next day to request a refund, instead of a card. Didnt originally pay for cruise portion cancellation terms non-refundable expenses penalty and can not schedule new. 1 hour on phone with Viking, my TA did not get paid the extra fees and booking. Fully-Paid Viking cruise with his credit card dispute first error we received 2 with. Stay and keep my money health and well-being of others updated on August 12th cancelling November., where Viking is blaming the TA not schedule a new cruise because refuse... Is grateful for the person who cant take a cruise in April, which UnCruise had not delivered services. With bookings that are not all the extra 25 %, here specifically with Viking in full receive! Brief, polite email to one of the OP isnt entitled to anything that they didnt pay. Wouldnt does viking give cash refunds covered him from Viking on August 17, 2022 winter, but he said a! $ 14,000 into reserve a cruise until they get a vaccine love to go, at! ; d given Viking an interest-free microloan for a supervisor but she told me the same, which is i... $ 14,960 for his partner would be refunded half the cost of any cruise, land or component. Fosse found a new federal rule went into effect that would have to look up cruise! Dear Viking guests, but did Airlines make a U-turn on family fees. 12Th cancelling my November 2020 River cruise and tour on the Viking agent said that i would have pay.

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